Lovely chap came out. Decided it needed replacing and booked it in for the next day. I sat in their warm, clean office using their wi fi and was offered a cuppa when they had one. Really nice people.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2 Brympton Way, Lynx West Trading Estate, BA20 2HP Yeovil, Somerset, GB
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Lisez les avis des autres
Staff being accommodating to enable me to take only available slot before my MOT was due Information re wipers and initial care of new windscreen given when collecting car. Pleasant young man who a... Voir plus
L'entreprise a répondu
We had a lovely chap called Josh who on his first visit was unable to fix repair (not his fault) he then rearranged another visit within two days. He came back replaced windscreen very quickly.
L'entreprise a répondu
I had my T-roc windscreen replaced a couple of weeks ago and overall the experience was great! Great correspondence to let me know what was happening, where and when. On the day they replaced it, it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Yeovil
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
2 Brympton Way, Lynx West Trading Estate, BA20 2HP, Yeovil, Somerset, Royaume-Uni
- 01935-250-236
4,8
Excellent
368 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Yeovil
We appreciate you sharing that our team was friendly, pleasant, and professional! We are so happy you were pleased with us.
Very prompt and efficient.
13 avril 2026
Réponse de National Windscreens - Yeovil
We appreciate you sharing your experience; we are so happy our service met your expectations.
We had a lovely chap called Josh who on…
We had a lovely chap called Josh who on his first visit was unable to fix repair (not his fault) he then rearranged another visit within two days. He came back replaced windscreen very quickly.
11 avril 2026
Réponse de National Windscreens - Yeovil
We're happy to hear that the replacement was completed quickly after the initial repair couldn't be done. We appreciate your positive feedback and thank you for sharing your experience.
Highly recommended
The staff member completing my windscreen replacement was fantastic, he was very polite and friendly and kept me informed with what was happening with my car.
I would 100% recommend National windscreens to others.
11 avril 2026
Réponse de National Windscreens - Yeovil
We appreciate your positive feedback and are happy to hear that the staff member was fantastic, polite, and friendly and kept you informed. We appreciate your recommendation.
Amazing staff very friendly
Very friendly staff professional manner. Polite approach very understanding
8 avril 2026
Réponse de National Windscreens - Yeovil
We appreciate your positive feedback! We are so happy to learn that you found our staff very friendly, professional, polite, and understanding.
Very polite and helpful
Very polite, helpful and explained repair, turned up at appointed time, and they did job straight off , went for your wiper offer and later when in Halfords found you were cheaper , that's a great plus point.
8 avril 2026
Réponse de National Windscreens - Yeovil
We appreciate your positive feedback. We're happy to hear that you found our team polite and helpful, that they explained the repair clearly, arrived on time, and completed the job efficiently. It's great to know our wiper offer was a great plus for you.
The experience at the depot was first…
The experience at the depot was first class. It took longer then it should for the screen to arrive but that’s Honda for you!
30 mars 2026
Réponse de National Windscreens - Yeovil
We're glad you enjoyed your experience at the depot. We appreciate your patience regarding the screen's arrival; we know that wait times can be frustrating. Thanks for the feedback!
Staff really pleasant, accomodating and helpful
Staff really pleasant, accomodating and helpful.
28 mars 2026
Réponse de National Windscreens - Yeovil
We appreciate you sharing that our staff was pleasant, accommodating, and helpful! We are so happy you were pleased with our team.
Hassle free appointment booking
Hassle free appointment booking, although had to wait almost a week which was a pain.
If I could have got vehicle to depot it would have been sooner but due to damage vehicle was not safe or legal to drive).
Friendly and knowledgeable staff from 1st contact to job completion.
Fitter Ryan was A1 10/10.
1 avril 2026
Réponse de National Windscreens - Yeovil
We appreciate your feedback. We're glad you found our staff friendly and knowledgeable and that you were pleased with the service. We regret the delay in getting an appointment. We're happy to hear that you were satisfied with the job completion.
Very pleased
Good communication, convenient. So tidy that I wouldn't have known they'd been, if it wasn't for the fact they had to replace the whole windscreen because of where a big chip was in the screen. Thanks
25 mars 2026
Réponse de National Windscreens - Yeovil
We're happy to hear that our communication and service were convenient for you. We appreciate your recognition of our team's tidiness and are glad we could resolve the windscreen issue effectively. Thanks for your review!
Great friendly efficient service
Great friendly efficient service, I was kept informed and told when ready to collect.
19 mars 2026
Réponse de National Windscreens - Yeovil
We appreciate your positive feedback! We're so happy to learn that our service was friendly and efficient, and that you were kept informed about collection.
Réponse de National Windscreens - Yeovil
We appreciate you sharing that our staff was friendly and provided great service! We are so happy you were pleased with us.
Super friendly. Efficient. Great job.
Super friendly. Efficient. Were done in less than the alloted time and fitted me in to suit my work day. They did a great job and I was very pleased. Thank you! If I had any feedback it would be to make the waiting area more comfortable and maybe install a small coffee machine or something.
13 mars 2026
Réponse de National Windscreens - Yeovil
We're glad you were pleased with our friendly and efficient service and that we accommodated your schedule. Thank you for the positive feedback! We appreciate your suggestion regarding the waiting area and will consider ways to improve our customers' comfort.
Good communication and great service
Good communication and great service. Car was returned on time with screen repaired and calibration performed. No residue glass found. Great all round service, recommended.
11 mars 2026
Réponse de National Windscreens - Yeovil
We appreciate your positive feedback. We're happy to hear you received great communication and service, and that your car was returned on time with the repairs completed and no residue glass.
Réponse de National Windscreens - Yeovil
We're happy to hear that our service was great and punctual! We appreciate you sharing your positive experience with us.
Job well done
4 mars 2026
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Yeovil
We appreciate your feedback and are glad you had a positive, efficient experience with our professional service.
Réponse de National Windscreens - Yeovil
We're glad you appreciated the timely and efficient service completed at your home! Thank you for your positive feedback; we appreciate it!
Stuff was very nice and helpful
Stuff was very nice and helpful, everything take not much than two hours, I am happy with your service. Thank you
3 mars 2026
Réponse de National Windscreens - Yeovil
We're happy to hear that our staff was helpful and that your service was efficient. We appreciate your positive feedback and are grateful for your time.
Friendly and very efficient
Friendly and very efficient local technician came out the following day. The only glitch was a problem with the National Windscreens auto-payment system. It drove me nuts as it kept repeating the wrong registration number for me to confirm and its voice recognition was faulty - I have a clear voice with no accent. After several minutes I got diverted to a real person who sent me a bank transfer link and did say there had been issues with a new payment system, so I wasn't the only person. Otherwise this would have been a 5 star review.
6 mars 2026
Réponse de National Windscreens - Yeovil
We're glad the technician was friendly and efficient. We appreciate you bringing the payment system issue to our attention. We'll investigate these concerns about the voice recognition and payment process. Thank you for your feedback.
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