Nationwide Avis 238

I was impressed by the T.V. adverts but my experience of customer service since opening an account are quite different. Staff in the branch were not helpful in me opening an account, I was told to return tomorrow after 2p.m with no offer of an appointment.
I returned a month or so later to add money to my account, staff seemed uninterested. I have not experienced this at any other bank and am inclined to not deposit any more funds now.

A few months ago, Nationwide requested a self "photo-assessment" of my home. When I got the results of that assessment, Nationwide demanded several "corrections" that had to be repaired by a licensed, bonded contractor. Proof of those repairs had to be submitted to Nationwide within two months. When I contacted them, and told them that I could not afford these repairs within the given timeframe, they would not negotiate, and simply said that if I could not prove that the repairs were done by a licensed contractor that they would cancel my policy. One of the areas identified by Nationwide did not require a repair. A flap of indoor/outdoor carpeting was laying over a step that Nationwide said was a broken and missing step. I could repair it with a stapler, but no, I would have to pay $200-$300 for a licensed contractor to do it! When I asked for an extension of the deadline, they informed me that it was not negotiable, and that they would cancel my policies. After more than twenty years of only one claim on my homeowners caused by wind, not maintenance problems, and NONE ON MY AUTO. Goodbye Nationwide!

I wrote a review yesterday about a child’s account. I was told only one parent can access this. I’m a bit baffled as to why both parents can’t have access to this account. For example, if I want to add money, I have to send this to my child’s father to put in and or monitor but as the mother I can’t have access to this, but I can open another account so we monitor two accounts for one child? This doesn’t make much sense to me. Is this something we can look into please as both parents should have equal rights to over see their child’s accounts. Can someone please email me and not send a link as I am able to find this information online. This is the second time I’m asking to speak to someone and a link has been sent instead of an actual response from and actual person.

They are procrastinating cancelation, been calling agent for 4 months now, by far the worst and u professional. Send me my refund. Insurance to expensive now do the research. They even filed a false claim.

Wonderful and helpful staff.A real pleasure and relief to be so well looked after.
Thank you!

waiting for them to call me back been calling and calling leaving messages and nobody will return my call back the last time I spoke to somebody in the claim department named Matthew. He gave me his manager George’s number told me to call him and still nothing my roof got torn up on April 1 and 2nd with the High winds all over San Antonio. It was even on the news and they still won’t pay attention to me. They sent me a letter through the mail and said my roof is not covered because of wear and tear how can that be when they came to start the policy one year ago and took pictures how can wear and tear happen within one year it’s not like like cars drive on it I will continue to write reviews until I get a check through the mail that will cover my damages

Car insurance... Honestly the worst phone system I've ever experienced. Took my elderly mum 40mins to speak to a human when she broke down. That was only because i got there and just pressed 1 at every decision juncture. Took about 4 presses and I got a person. After that all fine. I am 100% positive noone from nationwide gives a flying f what anyone in here says, but I advise you to use the system before you sign it off.

I am locked out of my vehicle. I've called NW 3 times in the last 30 min and either got AI which would not transfer me to a live agent or live agents who were having phone system problems. It's frustrating to need the help of your insurance company and can't even get them on the phone!! NW needs to do better for the amount of money I pay for my policy.

I have had my dog on their pet insurance policy since I got her. And while on it, she gets diagnosed with 2 incurable conditions, and then she turned 7, and she was dropped! I will now NEVER be able to get those conditions covered under a different insurance plan because they are now pre-existing. So avoid this company; they really suck, and just think about their bottom line like a typical big company.

After having to jump through the numerous hoops to speak to a real person about getting a payoff amount to payoff a loan to my own annuity, an autopay was deducted from my regular checking account a few weeks later. The only way to turn off the autopay is to call customer service and jump through the numerous hoops they have in place. When I made this call the day after the unnecessary autopay was deducted (April 7th) I was informed that it would not be refunded until the 20th. Now it’s the 20th and they are telling me it will be the 21st. All of this was unnecessary. Nationwide is a long standing financial institution that should have it together enough for their clients to not have to endure this frustration. However, I have come to the conclusion after speaking with several different people (never the same one) including a manager that this was intentional. They have now had free use of my money for two weeks. If the situation were reversed I am positive they would be charging me interest. I just hope that I get my money back tomorrow.
Nationwide neglected its responsibility to inform me at the time I reached out for the payoff amount that I would need to call them again to turn off the autopay. It can’t be done online or via their app and it wasn’t automatically done in the paying off of the loan. Then after numerous calls to them and never speaking to the same person they informed me that I would have to wait two weeks to get my money back. It will actually be more than two weeks if I even get it back tomorrow.
Update: They still have not returned my money. They said one more day. We’ll see.

Go elsewhere for your travel insurance. Nationwide are now using Aviva as their insurer/underwriter. I have found Aviva impossible to deal with.

This company has changed for the worse. They still have been decent with (expensive level of) car collision coverage. But the home owners insurance is terrible.
NY Law(!) requires a mold assessor to be licensed and knowledgeable. They sent an adjuster with no such credentials, did not do what NYS Law requires in the assessment of the situation, and paid only for an inadequate job done without follow-up (the follow-up also required under NY Law). Not knowing NY Law at the time, I thought she actually did a decent job in taking care of the problem; much to my anguish I found I was taken in by her (scamming me) when a month later I got seriously sick from the mold spores still floating around the place When I left for my family's place in NYC, a doctor there told me I had a "dark spot" on my lung and prescribed 3 antibiotics. Luckily that worked
Nationwide is still refusing to appropriately deal with the situation. I'm reporting them to the NYS Insurance Department, and the NYS AG

I wish I could give this company a zero. Denied a claim when one of their customers was at fault and who almost hurt a child. Completely disgusting company. Go with someone else! Terrible custom service.

They refuse to do manual transfer requests. I spent a whole morning trying to resolve an issue but they are an absolute joke. They are now not even talking calls as I guess so many people are having problems as well. Had I read previous reviews and would never have bothered with them.

Was great until it wasn't. They cancelled certain pet policies in our state. They then offered new plans for 3x the amount with less coverage. They definitely penalize you for using the insurance. Isn't that what's its for??? They claim to give employer discounts but, hopefully my employer stop using them.

The worst bank ever. They have a glitch on their banking app which they admit. They carry on paying standing orders despite being cancelled and then won’t pay the money back! They’ve tried lying and gaslighting and out of £900 they offered £175 for their ‘glitch’ NO PAY ME BACK THE MONEY YOU OWE ME AND ALL OF IT TOO. I’ve gone to the financial ombudsman now. All their promises of what they’ll do if they take money fraudulently from your account is a big lie. They treat you like David and Goliath and your money isn’t safe with these liars.

I give nationwide 1 star they are truly unethical.
I started an application through my company for pet insurance. They sent me a request for required information for the policy to be active. I decided not to provide that information but they went ahead and charge me anyway out of my paycheck because they had access to my paycheck. Pay very close attention because they will not treat you fairly.

Nationwide general rating awful my continuing experience witness to that
Waited weeks and weeks but still not settled
Even worse look at this going back weeks ago

1 sent off ALL. SUPPORTING documents then weeks. Later EVEN THOUGH SENT RECORDED DELIVERY so I could prove I sent(they said not received). WHICH I DID.....THANKS GOD SAVED COPY...SENT AGAIN JUST ONE OF DELAY TACTICS.
2 IGNORING OTHER GAMES HAD CALL FROM NW DAY AGO AND NOT TRUSTING THEM MY WIFE LISTENED TO AND RECORDED FEMALE ASSURANCES £'IN OUR ACCOUNT «""WITHIN THE HOUR"

SHE AND nationwide/Aviva by these acts and more are completely dishonest no doubt from just only these examples IF THIS IS CONSISTENT then customers need to know it takes a lot of time and stress by these untrue calls and delaying tactics threy are not mistakes but deliberate actions
DO YOU WANT TO PUT UP WITH THIS

The company I worked at for 9 years had a 401k plan that got transferred to Nationwide. I left the company and it went out of business shortly after. I called Nationwide and spoke with Diana asking for the plan details so I could move it. She said they could find the company but couldn't verify me so she couldn't help me. I explained I'm going through a divorce and need to legally record the 401k amount and I wanted to transfer the account. She refused to allow me to speak with a supervisor. She said I could call back. What horrible service! It feels like they're stealing my money.

Excellent and professional service from Ajay Lal and Julie at Nationwide Twickenham branch.Both very friendly and articulate.All my questions were answered in a way I could easily understand and never once did I feel under pressure.I upgraded my account,opened an ISA and was accepted for a new credit card which is an absolute life-saver for me.I left in very high spirits and once again I would like to thank Ajay and Julie for their patience and brilliant service.