Threada | Custom Clothing Made Simple Avis 

I’ve had a very disappointing experience from start to finish.

Communication throughout the process was poor. We provided our logo, explained our brand colours clearly, and even sent a previous polo shirt as an example. Despite this, our order was completed using turquoise instead of our brand’s blue.

To their credit, they offered to redo the order free of charge. Unfortunately, the replacement was still incorrect. While the logo was changed to the correct blue, the writing was once again done in turquoise. We were then told that turquoise was used because they thought it “looked better,” despite us being very clear about our branding requirements. That’s simply not their decision to make.

After two incorrect orders, we politely requested a refund as we had completely lost confidence in them producing our business clothing correctly. Rather than handling the situation professionally, the response became defensive and rude. Instead of resolving the issue, posts were made on their Facebook page seeking sympathy and public opinion regarding our refund request, which was incredibly unprofessional.

If your order isn’t completed as requested, don’t expect much accountability or a straightforward resolution. Based on my experience, customer service was poor, concerns were dismissed, and a reasonable refund request after two failed attempts was refused.

I also noticed that reviews on their Facebook page have been turned off, which doesn’t inspire confidence or transparency.

Overall, this was a frustrating experience and, unfortunately, I cannot recommend this business.

Very pleased with some workwear we just received : Polo shirts, T Shirts and Zipped hoodies. They are all excellent quality, from the material, the buttons & zips down to the stitching. It took a week or so longer than I expected but to be fair I did make a change with the colour being used. This had to be signed off and re confirmed, so they were within their initial estimated delivery time. Will definitely be using them again! THANK YOU!! 👌🏼🤩 👍🏼👍🏼👍🏼

Good quality workwear, makes my new business look professional.

Ordered branded t-shirts and zipped hoodies for our youth workers. The team loved them and they look great! Arrived quickly and really easy to order online.

The quality of the product was great but it took me a few weeks to get a reply with an update when I had mailed 3 times. So product was great but admin not so much

Very happy with my workwear bundle.
Clear embroidery and good quality products

Excellent Customer Service with a quick turnaround!

Mina Print provide fantastic customer service and always deliver great branded workwear and print for our business.

very quick service and good communication! amazing prints every time :)

We've ordered a wide range of products from Mina Print; from business cards to brochures, polo's to embroidered jackets, no matter what product, the quality has been exceptional. The team have been amazing to work with, always receiving fast replies when ordering, and the huge help they've been when I've forgotten to order something...

I highly recommend Mina Print to anyone looking for the best quality service from a local print and workwear company.

Great communication through the process, fast turnaround and really good quality.

Couldn’t fault them.

Thanks Mina Print!

Great service, always 100% top quality!
Use this company for all my printing needs.

As always, Mina print helped us out at the very last minute before an important expo. The team are always on hand to help out and I would recommend their services to anyone!

The cycling tops recently done by mina print were great quality and colour. The branding was clear and no bleeding of the colours. We had excellent service throughout and the tops arrived before the due date.

Efficient service, good quality

Received our workwear order today from Mina Print! I am over the moon with the quality and can't wait to dish these out to the guys shortly!
Communication and service was excellent as always (this isn't our first order!)

I will be ordering again soon, thank you!

Our printed T Shirts were fabulous. From design to print the service was impeccable. We received lots of feedback from the public regarding our design - highly recommend Mina for all things printable - Thank you Jake and your wonderful team

Amazing service. Mina goes above and beyond. Thankyou!

A very professional experience with their team. We have been very happy with the items they have provided (branded promotional and workwear). I would have no hesitation in recommending.