Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Instantly acknowledged and taken to see the products we were interested in. Not overbearing in any way but staff (Liam) was clearly visible and available to answer questions whilst also giving us spac... Voir plus
L'entreprise a répondu
We went to the Gateshead store today for a look around/inspiration for our new home and were met by Simmy who was amazing from start to finish! Very friendly and knowledgeable nothing was too mu... Voir plus
L'entreprise a répondu
rook my grandmother out to buy new seat and the advisor was really easy to talk to and talked us through all the customisation options and prices. thank you for being so helpful Sean Gateshead
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Accessoires de meubles
- Magasin de mobilier de jardin
- Magasin de meubles de salon
- Magasin de matelas
À propos de NCF LIVING - Gateshead
Écrit par l'entreprise
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Écrit par l'entreprise
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Coordonnées de contact
Unit 6C Metro Retail Park, NE11 9XU, Gateshead, Royaume-Uni
- 0121 356 5698
4,6
Excellent
686 avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de NCF LIVING - Gateshead
We're very happy to hear that, Oliver.
Many thanks,
NCF Living, Marketing Team
Réponse de NCF LIVING - Gateshead
We're glad you thought so, Nathan!
Many thanks,
NCF Living, Marketing Team
Shaun from Gateshead branch was…
Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
21 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
We hope that you love your new sofa, Miss Hunt!
Many thanks,
NCF Living, Marketing Team
Shaun from Gateshead was very helpful…
Shaun from Gateshead was very helpful and informative with our purchase
21 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
We're very pleased to hear this, Kristopher.
Many thanks,
NCF Living, Marketing Team
We unfortunately spent time to visit the store in Metrocentre
We visited the store in Metrocentre, Gateshead yesterday around 7:30pm.
When we walked in, there was a lady sitting on the display furniture with shoes on, apparently the only member of staff in the store, just looking at her phone. She didn’t come over to greet us or offer any help. Instead, she just waved her hand and carried on using her phone.
From a customer service and sales point of view, this was really poor. Ignoring customers as they walk in is not a sales technique I’ve ever come across, and I honestly don’t understand how it’s meant to work.
When you’re surrounded by so many brands selling similar products, customer service is what makes the difference. Staff should be welcoming, attentive, and making an effort to engage, not sitting on display furniture on their phone.
Overall, it was a very disappointing experience and not what we would expect from a retail store. We won’t be returning.
19 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
Hello Maria, thank you for providing us with feedback about your experience.
We'd like to apologise that you feel dissatisfied by your experience at our Gateshead store, as this does not reflect our high standards and is atypical of our considerate and skilled team members. We will ensure that your feedback is raised internally so that we continue to meet our high standards for customer satisfaction.
Thank you for your time and understanding, and our apologies again for any inconvenience caused.
Many thanks,
NCF Living, Marketing Team
rook my grandmother out to buy new seat…
rook my grandmother out to buy new seat and the advisor was really easy to talk to and talked us through all the customisation options and prices. thank you for being so helpful
Sean Gateshead
16 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
We're grateful for you taking the time to leave a wonderful five-star review, Craig.
Many thanks,
NCF Living, Marketing Team
out shopping today
out shopping today. very helpful advisor and easy to talk to
Sean Gateshead
16 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
That's just what we like to hear, Catherine.
Many thanks,
NCF Living, Marketing Team
excellent experience
excellent experience. Sean was very helpful and made the whole process easy and quick
thank you
Sean Gateshead
16 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
We're grateful for the excellent feedback, Cat.
Many thanks,
NCF Living, Marketing Team
Réponse de NCF LIVING - Gateshead
We appreciate your feedback, Gary.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead was very helpful and…
Cathy at Gateshead was very helpful and gave us a great customer experience
12 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
We'll be sure to pass along the charming feedback to Cathy, Jayne.
Many thanks,
NCF Living, Marketing Team
Because we got a spinny Chair and the…
Because we got a spinny Chair and the sofa is comfy
10 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
We hope that you enjoy your purchase and thank you for the kind feedback, Claire.
Many thanks,
NCF Living, Marketing Team
Great fast experience Liam helped us…
Great fast experience Liam helped us pick out a dining table too our liking very happy thankyou
9 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
We hope that you enjoy your new dining table and thank you for your time, Jade.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead - excellent service
9 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
Thank you for your kind feedback, Craig.
Many thanks,
NCF Living, Marketing Team
Cathy @ Gateshead
Cathy @ Gateshead - sofa & matress purchase
Knowledgeable/helpfull
9 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
We hope that you enjoy your new sofa and mattress, Anne-Marie.
Many thanks,
NCF Living, Marketing Team
Cathy
Cathy at Gateshead
True professional,attentive and extremely helpful in helping us to choose our sofa .will recommend to family and friends.
9 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
We're glad to hear about your time at our Gateshead store, Elaine.
Many thanks,
NCF Living, Marketing Team
Cathy
Cathy was knowledgable and friendly helping me to purchase the Prague drawers and wardrobe today
7 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
We wish you all the best with your new drawers and wardrobe, Chris - excellent choice!
Many thanks,
NCF Living, Marketing Team
Cathy at gateshead
7 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
Thank you for the five-star review.
Many thanks,
NCF Living, Marketing Team
Great service
7 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
We're glad you think so, Catherine.
Many thanks,
NCF Living, Marketing Team
Helpful staff
Staff member Shaun was very friendly, polite, helpful and explained everything very well.
6 mai 2026
Avis spontané
Réponse de NCF LIVING - Gateshead
That's just what we like to hear, Chelsea.
Many thanks,
NCF Living, Marketing Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.