Superb customer service from Dave at NCF Living in Northampton. Extremely helpful, honest advice around products and how these would fit into our home as well as compliment our lifestyle. Looking forw... Voir plus
Établissement
Changer d'établissementUnit B, Nene Valley Retail Park,, St James Mill Road East, NN1 1ET Northampton, GB
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Cannot fault NCF Northampton, had been unsure for ages about what sort of sofa I wanted, and how it would fit. By chance I was passing and popped in. Dave was so helpful, straight away ,and I didn't... Voir plus
We went in to the northampton shop for a browse and a bit unsure of what we wanted, Dave helped us out and we left feeling so pleased with our purchase. He was very knowledgeable, wasn't pushy at all,... Voir plus
Went in to look for beds and Mo was very nice and attentive , taking is round and showing is beds that met our specifications. Would definitely visit and recommend anyone to have a look when they are... Voir plus
À propos de l'entreprise
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Accessoires de meubles
- Magasin de mobilier de jardin
- Magasin de meubles de salon
- Magasin de matelas
À propos de NCF LIVING - Northampton
Écrit par l'entreprise
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Écrit par l'entreprise
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Coordonnées de contact
Unit B, Nene Valley Retail Park,, St James Mill Road East, NN1 1ET, Northampton, Royaume-Uni
- 0121 356 5698
4,4
Excellent
48 avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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NAOM1545
I am completely disappointed with the service. At first I thought this was a great company. The held on to my furniture. However now that I’m ready for delivery I can’t get hold of anyone. I attempted a phone call but it repeatedly says no one is available to take a call. So email was sent. I then received a text asking to respond with order number and yes if I was ready to receive. I responded. But still haven’t received a delivery date. Have since sent multiple emails attempted numerous phone call. All have gone unanswered. I checked the tracking information yesterday for it to now say it’s been delivered. Delivered where? I wasn’t there to receive any furniture. Didn’t know delivery was being attempted. Who has my dining set? Was a signature taken for receipt or a photo taken? Would like to see proof of delivery. Would never use this company again. Terrible customer service. Can get hold of anyone now they have my money
1 décembre 2025
Avis spontané
Réponse de NCF LIVING - Northampton
Hello Michelle, thank you for bringing this to our attention.
We'd like to sincerely apologise for the delays in communication that you have been experiencing. We're also very sorry for any confusion - "fully delivered" on our tracking refers to the goods being passed along to our delivery partners, who will be scheduling the goods for delivery.
We acknowledge the frustration this situation must be causing and appreciate your time and understanding.
Many thanks,
NCF Living, Marketing Team
DO NOT BUY ANYTHING FROM THIS COMPANY
Bought a £2500 sofa from this firm and after 12 weeks it had developed a hole in the seat of the single chair.
Tried to contact them as their outlet had been closed in Northampton following a fire so all on email.
Sent them photos of the fault and they say it is not a manufacturing fault.
This is the third time of trying to get this replaced under the warranty and they are now saying that we can get a report from a professional upholsterer and if they confirm this i a manufacturing fault then they may look at it.
To anybody who is thinking of buying anything from this shower then just DONT GET INVOLVED you will regret it in the long run
order NAOM1038 , which was delivered on 5th March 2025.
15 août 2025
Avis spontané
Réponse de NCF LIVING - Northampton
Hi Mark, thank you for leaving honest feedback of your experience.
We sincerely apologise for your experience and are sorry to hear that you are unsatisfied with the solutions offered. This feedback will be forwarded to the relevant teams for future improvement, though we completely acknowledge your present frustration.
Our genuine thanks for your time and patience.
Very very disappointed with the…
Very very disappointed with the service. We had placed our order for 4 seater sofa in May 2025 and only received it in July 19th 2025. When the sofa arrived it couldn’t fit through the door so had to return it. We would be expecting to wait for further 4-6 weeks!!!!
Very disappointed.
19 juillet 2025
Avis spontané
Réponse de NCF LIVING - Northampton
Hello Jeenu, we're very sorry to hear about the experience you've had with our delivery.
We will forward this information to the relevant teams where it will be used to improve our services going forward. We appreciate your honest review and acknowledge your frustration.
Thank you for your time and patience.
Chairs
The girl who served me was very helpful.would definitely shop there again the girl who served me was Chelsea in Paisley.
21 juin 2025
Avis spontané
Top-Notch Service from Daryl at Northampton Store
We had a fantastic experience at the Northampton store today, thanks to Daryl. His friendly and helpful demeanor made the process of choosing a single bed for our guest room easy and enjoyable. He offered valuable options and helped us make the best decision. We're very pleased with our purchase
26 mai 2025
Avis spontané
Isaac was really helpful and made the…
Isaac was really helpful and made the my mattress purchase experience totally enjoyable. I highly recommend ncf living
25 mai 2025
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Mo is awesome
Mo is awesome, gave us space to browse and was very helpful giving us useful info. Such a helpful guy, would definitely buy from here again. Nice affordable selection of beds too.
24 mai 2025
Issac was a pleasure to work with…
Issac was a pleasure to work with ,truly a consumate professional at the Northampton store .
21 mai 2025
Avis spontané
Isaac from Northampton was very…
Isaac from Northampton was very friendly and helpful.
17 mai 2025
Avis spontané
Mo the salesman was very friendly and…
Mo the salesman was very friendly and extremely helpful, even went to move mattresses from one bed to another for us to try ou
17 mai 2025
Avis spontané
Worth every penny
I have fibromyalgia and the staff member Joe was so accommodating and helped me find the right mattress and sofa that suits my disability, without making me feel disabled, and the coffee was lovely. Very good on value for quality products, stress free shopping experience, highly recommend
14 mai 2025
Avis spontané
Joe in Northampton
Joe in the Northampton store was a great help in looking for furniture for my new house thank you!
12 mai 2025
Avis spontané
Lovely and friendly staff, highly recommend!
Highly recommend! Isaac from Northampton was so lovely and friendly and it was such an easy process!
11 mai 2025
Avis spontané
Isaac at Northampton was kind and…
Isaac at Northampton was kind and patient and not pushy in helping with a two and three seater sofa
11 mai 2025
Avis spontané
David in the Northampton branch was…
David in the Northampton branch was super helpful & directed us to exactly what we were looking for. We then went ahead and ordered our sofa’s for our new house. Super happy :)
10 mai 2025
Avis spontané
Daryl is amazing knew what my sister…
Daryl is amazing knew what my sister wanted from a sofa
10 mai 2025
Avis spontané
Went in to look for beds and Mo was…
Went in to look for beds and Mo was very nice and attentive , taking is round and showing is beds that met our specifications.
Would definitely visit and recommend anyone to have a look when they are searching for furniture.
5 mai 2025
Avis spontané
Isaac @ northampton
Came into the northampton showroom & had no clue what type of sofa I wanted or needed I spoke with Isaac & he guided me in the right direction very professional & made the process easy top service 5*
3 mai 2025
Avis spontané
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