NCF LIVING - Stoke Avis 578

Azra at stoke was helpful made sure everything was correct on what i wanted and she was also very proffessional

Dean at Hanley store was extremely helpful and knowledgeable. His knowledge on the furniture was exceptional. Dean, helped my parents and did them a great deal. Thank you we will be back!

Dean @stoke. Very helpful and attentive with my grandparents

Had a great experience at NCF Living with Shaun@Stoke being patient and detailing us about the sofas and dining furniture we needed. Glad we found something that suits my house to make it a home. Thanks Shaun once again for helping us throughout the process. Cheers🎉

Azra at stoke was very helpful and showed us many options of mattresses and beds.

Dean was very helpful today and very polite .. we were very happy with the service he gave us xxxx

Dean at Stoke was really helpful and found us a great deal on our sofas

Thank you so much, Shaun from the Stoke store was incredible, asked us what we were looking for and the 1st one was perfect, we did look at others (plenty of products to choose from that fit what we needed) but Shaun was perfect 1st time, personable, didn't waste our time or push for anything, let us leave for peace of mind to try Oak furniture across the road who only had 1 matress to show us that fit out asks. Thanks again Shaun

Staff very welcoming, professional, helpful (especially Beth) not pushy, choice of product fantastic , ordering process, delivery instructions explained, great experience

Beth was really helpful.
The range on offer was great.
Managed to get a great deal on a sofa and got it delivered the same day with it being ex display! Can’t fault the service! Thanks

Great experience and fantastic customer service by Beth.So helpful pleasant and easy transaction
We found a great deal as well as great product
So happy will definitely recommended ⭐️⭐️⭐️⭐️⭐️

We went to the stoke store and we had a very pleasant time at the store. Ash at stoke store was so friendly and helpful in getting us know with the needed items for our home move. He took his time to take us through the various options that matches our taste and choice. The finance guidance was also hussle free

We have had a fantastic experience at NCF in Stoke today! Dean was incredibly helpful, explained all of our options for finance and helped us to choose our first sofa for our first home!
Thank you so much Dean!

Dean at Stoke was very good salesman

Beth at stoke was excellent. The selection was brilliant. Would highly recommend by a thousand

I originally gave NCF Living a 5‑star review based purely on the point‑of‑sale experience. The staff in the store were helpful, attentive, and eager to assist — and at that time, I genuinely believed I was in good hands.

Unfortunately, everything that happened after placing the order has been the complete opposite. It has now been almost five months, and I still have not received my order. Even worse, NCF cannot explain what happened to my order between 9th February and 19th March — something that should be easily traceable in their own system.

Whenever I go to the store, I’m told to “speak to head office.” When I contact customer service, they tell me to “speak to the store.” This constant back‑and‑forth is exhausting and shows a complete lack of internal communication and accountability. The store was the original point of sale, yet no one there seems able or willing to help.

To add to the confusion, when I called on the 6th or 7th of May, I was told my order was in the warehouse and someone would contact me to arrange delivery. That never happened. Every update contradicts the last, and no one seems to know where my order actually is.

The contrast between the smooth, friendly sales process and the chaotic, unprofessional delivery process is shocking. It feels like once they secure the sale, the customer is left to deal with the consequences alone.

I have now cancelled my order and will be escalating this to the Ombudsman and relevant consumer protection bodies under the Consumer Rights Act 2015, due to unreasonable delays and failure to provide services with reasonable care and skill.

I’m writing this review to make others aware: the service you receive when they want to sell you something is not the service you receive afterwards. Proceed with caution.

Azra at stoke was ver proffessional and very helpful, made our purchase very easy

Azra at stoke was fantastic and very helpful

Shaun was very polite and helpful, would recommend him to family and friends