Fraudulent practice
About six months ago, I bought an NC Quick Pass to receive a 50% discount on I-77 travel. According to their website, which I didn’t understand clearly because there is no explanation of how the pass would work, I had to make a $10 deposit. Several weeks later, I received an email stating that the company had increased my deposit to $20, and I didn’t think much of it. Two months later, I received an invoice for $111, which I disputed through a formal letter. I never received a response to my letter, but on May 6, 2025, I received another invoice # 35443622097 for $254.80, and no mention of my previous appeal. I called the center, and someone informed me that my pass had been canceled and my 50% discount was not honored. The reason given was that I didn’t have a deposit on my NC Quick Pass to cover any “future” trips on I-77. The company never notified me that I had to make such a deposit, and if they raised my initial $10 deposit to $20, why didn’t they do the same this time? I want the company to honor my NC Quick Pass, restore it, and provide me with the 50% discount that I deserve since this is an oversight on their part. I am 66 years old and have to travel once or twice a month to Davidson, NC, for medical reasons. I am on a fixed budget and can’t afford to pay this astronomical amount. This looks like a fraudulent way of doing business.
