nebulyft.com Avis 

I purchased the R2 Nebula Rosette Device on July 9th, and it arrived on July 14th. After my first use the following morning, I realized the treatment required far more gel than expected, pulled my skin uncomfortably, and was inconvenient to use. I gave it an honest try for four more days before deciding to return it. Given the high price point, I knew I wouldn't use a device that didn't work for me.

Their official policy states customers have a 28-day window to return the device if unsatisfied. I first contacted support on July 18th to request a shipping label. It took three days to receive a response, only for a representative to claim they require a reason for return "as stated in our official policy." This is false; the policy only states to email support for a label.

Regardless, I provided my reasons immediately but have yet to receive a follow-up. This stalling tactic feels unethical, as if they are intentionally running out the clock on the 28-day return window. A company that stands behind its product shouldn't resort to shady customer service. There are many excellent radiofrequency (RF) devices on the market that offer transparent, ethical return policies. Look elsewhere.

I purchased my Nebulyft R2 on 3/2/26 and received it about a week later. From the beginning, I experienced intermittent issues, including the device shutting off before completing a session. One suggested fix from Nebulyft was to unplug the charger once it was fully charged, which reduced the frequency but did not resolve the problem. On another occasion, the device began vibrating continuously after the power button was held too long and would not stop until I managed to turn it off.

On 5/27/26, after completing my first 10-minute session, the device shut off and would not turn back on, even though it was fully charged. I have not used the device regularly, so these issues were not the result of overuse.

I reported the failure on 5/28/26 while the device was still covered under its one-year warranty. Nebulyft sent me a return shipping label, but the address on the label was undeliverable. UPS eventually returned my device to me on 6/25/26. I repeatedly emailed Nebulyft requesting a corrected return label and an expedited replacement because I had already been without my device for over a month. My emails went unanswered.

The most frustrating part of this experience has been the complete lack of customer support. Nebulyft does not provide a customer service phone number, so email is the only way to contact the company. After the 28-day money-back guarantee expired, my repeated emails were ignored for weeks. It wasn't until I posted about my experience on social media that I finally received a response and any movement on my warranty claim.

Even then, Nebulyft apologized for the delay but never explained why my emails had been ignored or why I was sent an undeliverable return label. Instead, I was told what I should and should not post online. After being without a product I paid for for more than two months, I found that response inappropriate. Consumers have every right to share truthful experiences, especially when a company fails to communicate or honor its warranty in a timely manner.

I have filed a complaint with the Better Business Bureau because I was unable to resolve this issue directly with Nebulyft. Had the company simply responded to my emails and honored its warranty as promised, there would have been no reason for this review.

If you're considering purchasing from Nebulyft, my advice is to look beyond the product itself and carefully consider the level of customer support you'll receive if something goes wrong. A warranty is only as good as the company's willingness to honor it.

Absolute scam - product faulty and returned. They confirmed by email that once the product was returned, I would be issued a refund. This refund was never issued. I contacted them several times and they stopped responding. I have to now see how I can receive over £500 back. Do not buy from this company.

This is an awful company for customer service. they charge your bank account immediately and never ship you.The product. i use the product itself and it seemed to make my face worse. they do not have a phone number or human.That you can call. you can send several emails and they just never respond. i would not order any of these products.

i just received an opened broken R2 device
I sent them email
I feel this is a scam company
If they don’t respond I have my rights as customer and I will use third party
Please avoid using their service
This is a scam
My order no is #11199

Product overpriced, not great quality.
Absolutely shocking customer service.
I ordered from UK. Device cut out during first try, so I assumed it needed charging - it has not worked since. I have now had the device for 4 weeks and have been unable to use it, I have repeatedly contacted service to request an exchange, they have requested footage of me charging, supplied no details of an exchange and take ages to respond.
Considering the price of this item, it really shouldn’t be so difficult, I now just want a refund, but think I’ll have to contact my bank. Really don’t bother, such a rubbish experience considering the price.

I was sent an opened, used product (security seals on the box were broken, the hygiene seal had been removed from the unit, the cord had been opened and the storage pouch had marks on it - the item had clearly been used) and when I complained I was told that ‘the product was opened in the customs’. When I pointed out that the product had been sent from the warehouse in the UK they told me ‘sometimes the courier companies open packages’. Now in my 20 yrs of buying things online I have never had, or heard of, a courier company opening an item. Losing, yes, stealing, yes, sadly, but opening, using the product and putting it back into the box then sending to the client - never. I opened a case with my credit card company and got an email from Nebulyft telling me to close the case and send the item back to them, at my cost, and they will then refund me. I have never had to deal with a company lying through their teeth like this - their business practices seem totally unethical - not to mention not adhering to consumer law. If Nebulyft’s customer service is like this it raises questions about the quality of the product and claims of its efficacy. The case is still open with my credit card company and I’m still waiting for a return label, after several weeks. Appalling.