Nemal Electronics International Avis 

127
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a custom XLR to XLR adapter made and it was PERFECT and sounds wonderful. Thanks to Michael!!!!

Noté 5 sur 5 étoiles

There was a small shipping issue in the beginning but was quickly corrected the online management is wonderful. I don't remember her name but she made me feel like I mattered we laughed and joked all... Voir plus

Noté 5 sur 5 étoiles

We had made a huge mistake and ordered the incorrect items ($10k+ difference) . Once the error was discovered, I called and spoke to Catherine. She was incredibly understanding, kind and even brought... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I initially received the wrong connector, I called and explained it to a very nice helpful person who immediately fixed my situation and sent the correct item. I had it the next day! Unfortunate that... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Grossiste en accessoires électroniques
  2. aussi dans
  3. Ingénieur en électronique

Informations provenant de diverses sources externes

Nemal Electronics designs, manufactures and distributes SMPTE, Neutrik and tactical fiber products for the professional broadcast and audio visual industries.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

127 avis

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A répondu à 50 % de ses avis négatifs

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4,8

Tous les avis

(127)

11 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Don't lie to customers (or by omission… UPDATED!

Edited to complete the story and change rating.

(TL:DR - Great people, good company. Will deliver as promised. Will use them often, you should too.)

I canceled my original order out of frustration with the often used "Supply Chain Issues - Sorry" excuse...
It's getting old and weak, and it's getting used more often recently to cover laziness and poor performance than actual lack of parts and pieces from afar. When I order Overnight, I expect overnight. (but I am reasonable that it I order after 3:30pm, I *might* not get the item... I understand order processing and shipping - I'm not a total monster...)
The issue was not with the people or the sales experience- I was ordering a piece of hardware that is not in common use and is not a parts-on-the-shelf item and needs lead time to procure.

After implementing some work-arounds and putting band-aids on our DT12 issues, the holidays fell on us with a vengeance - between busy schedules in the building and being out of town, I began to look around for equipment again.
I was emailed by Nemal Electronics sales manager during the interim, and I got back in touch with her.
She assured me they could deliver my equipment in a timely manner, and was very apologetic about the situation.
We had a quick discussion about my needs, and I doubled my order...
We executed the sale and I got my long awaited, much needed parts BEFORE the promised date.
(And as an aside, I had seen Ben's very generous offer detailed below to compensate for my frustration, and we discussed it. The offer stood, but I insisted on paying for the parts. Business is business and I want a good business to prosper and thrive... just the spirit of the offer is more appreciated... To take further advantage is not in my nature.)

Nemal Electronics Int'l has earned my business, and I will continue to use them as my technical renovations progress.

Pay no attention to the lines below - they are the ravings of a frustrated Director of Technology who needs to just chill a bit before writing reviews...

Don't lie to customers (or by omission of critical information mislead customers)
If you permit me to order a piece of equipment, promise second day delivery, I expect it in two business days.
I do not expect to have to call into your business office and finally find out that a piece of equipment is backordered and available in 6 weeks, but it would be sent 2nd day delivery once it arrived at your facility.

31 octobre 2022
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Réponse de Nemal Electronics International

Dear Mr Young.
We are very sorry for the delay in your order and understand how important it is to deliver in a timely manner. Your order was placed on the afternoon of Nov 1 and should have shipped on Nov. 2. In fact, we were able to ship on Nov 7. As you cancelled the order on Nov.4, we did not ship. We did in fact reach out to you again twice last week by phone (left voiemail) and email to offer you 2 connectors at no charge. As all of the other companies in our industry, we are dealing with an extremely challenging supply chain. We strive to ship orders within 1 working day, however in a small percentage of cases, we are unable to do so. Again, I apologize for dropping the ball and ask that you give us the opportunity to demonstrate that we sincerely value your business.

Ben Nemser
CEO

Noté 5 sur 5 étoiles

Been going here for years for video…

Been going here for years for video cabling and they do all sorts of custom built cables for various industries. I discovered a few years back , they are also a great place for name brand audio and lighting connectors, which they have always had in stock. Great people and great service.

1 septembre 2022
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Réponse de Nemal Electronics International

Jack,

Thank you so much for those kind words about Nemal. Our team members work hard to provide the best service possible, and it means a lot that you took the time to acknowledge their efforts. I am grateful for all of the business you have shared with us over the years and look forward to working with you again soon. Best regards-Ben Nemser, CEO

Noté 5 sur 5 étoiles

Great service

Great service, reachable by phone! Very pleasant people to deal with. Order was correctly and quickly shipped, and very competitively priced. Will buy from these guys again for sure!

9 juillet 2022
Noté 5 sur 5 étoiles

There was a small shipping issue in the…

There was a small shipping issue in the beginning but was quickly corrected the online management is wonderful. I don't remember her name but she made me feel like I mattered we laughed and joked all while solving the issue Nemal will get my business from now on. I highly recommend Nemal to whoever need them. Thank you ladies in the online management department

8 avril 2022
Noté 1 sur 5 étoiles

I have not received my order

I have not received my order. I called and talked to someone who told me that my order has not shipped yet. I asked why and their reply was he will get to them may be tomorrow they have to be cleaned up.
That was 7 days ago and I have not heard a word about my order my customers are asking me the same question. These are just 4pin XLR connectors.,So I am confused.
That’s why a ONE STAR!
Fix this issue.
3-G productions, Inc Cfo

28 mars 2022
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Réponse de Nemal Electronics International

Dear Mr. Meletio

We sincerely apologize for the delay in your order. Although we prepared your order to ship the same day that you placed it, our QC inspection determined that the connectors were not in condition to ship. Apparently, the Switchcraft box had been open and allowed a large amount of dust to accumulate on all of the connectors. We should have contacted you at that moment and asked you to cancel the order. At this point we would like to offer you the option to either wait for our next shipment of Switchcraft connectors to arrive or accept a full refund. We take this very seriously and realize that this has caused an inconvenience to you. Accordingly, we would like to offer you
replacement order today of Neutrik NC4MXX connectors at no charge. Madelene Torres, our sales manager, will contact you to coordinate whichever solution you prefer. Thank you again for your patience.

Sincerely

Ben Nemser
CEO

Noté 5 sur 5 étoiles

Excellent all-around experience for a…

Excellent all-around experience for a very difficult-to-find item. Will keep them in my contacts.

7 février 2022
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Réponse de Nemal Electronics International

Thank you, Stuart. Our decades in the industry give us the ability to stock and/or manufacture products that are hard to find elsewhere.

Noté 5 sur 5 étoiles

So far so good

So far so good, looks like they are made well and durable. Will see how they hold up after a couple of years but I'm satisfied with them as of now.

31 janvier 2022

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