Communication was really good!
Communication was really good!
However the package could be a little more secured at arrival. Also not even a signature required for an item at $350.
Sign looks good but I’ll say a little overpriced
2 juillet 2026
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À propos de l'entreprise
Écrit par l'entreprise
NeonsNest is a creative and customer-focused brand specializing in custom-made neon signs and business signage for homes, events, and commercial spaces. At NeonsNest, we bring ideas to light—literally—by crafting personalized neon designs that reflect your personality, brand, or message. Whether it's a vibrant name sign for your room, a glowing quote for your wedding, or a professional logo sign for your office or storefront, we make it happen with precision and passion. We pride ourselves on using high-quality LED neon flex, ensuring durability, energy efficiency, and a safe, cool-to-touch experience. Each piece is handcrafted with attention to detail, offering you a wide range of colors, fonts, and backing styles to suit your space. With a strong presence in the USA, Australia, and beyond, NeonsNest has served thousands of satisfied customers through our online platforms including Etsy, eBay, and our website. Our team is committed to excellent customer service, fast shipping, and creative collaboration to help you bring your vision to life. Whether you're celebrating a milestone, decorating your business, or adding a personal touch to your home, NeonsNest is your trusted partner for custom neon brilliance that stands out and sparks joy
Coordonnées de contact
Etats-Unis
- solution@neonsnest.com
- neonsnest.com
3,9
Bien
9 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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This is my 2nd time ordering from…
This is my 2nd time ordering from Neonsnest. Each sign has been better than the last one! Can't wait to open to the public and fit everyone to see them! Quick turnaround from start to finish!
13 juin 2026
Fast communication great attention to…
Fast communication great attention to details. Great price! Recommend
3 avril 2026
Great customer service
The time was great, I contacted them by email and with in the week had a design made up and ready to view. I made a few changes and they were very happy to help. Emily kept me informed when it was ready to ship, and I had the sign within a couple of weeks. Great service and product.
2 avril 2026
Réponse de Neonsnest
Thank you for the 5-star rating! The team at NeonsNest is delighted to know that both of your business signs met your expectations. We take great pride in our craftsmanship and look forward to working with you again on future projects
Easy to work with and great quality.
Amazing experience from start to finish! The quality of my business sign exceeded my expectations and the attention to detail was incredible. Communication was easy and everything was completed smoothly. I’m so happy with how it turned out — it’s the perfect addition to my space. Highly recommend
11 mars 2026
Réponse de Neonsnest
Thank you for the 5-star review! We are so glad to hear you had an amazing experience from start to finish. Our team at Neon Nest prides itself on high-quality business signage and meticulous attention to detail.
Knowing that your custom sign is the perfect addition to your space is the best feedback we could receive. We appreciate the recommendation and look forward to working with you again!
Waited 2 almost 3 weeks to get any…
Waited 2 almost 3 weeks to get any updates on my sign and to contact them multiple times and then get a picture and video and ir wasn’t the right color. Waited another week for them to say they already mailed it without pictures or video and received again the wrong color!! Paid for a sign that I won’t use because they offered a partial refund. Horrible experience!
11 mars 2026
Réponse de Neonsnest
Hi Darlene, we’re sorry to hear you’re unhappy with your sign. Our records show that we provided pre-shipment photos and videos for your review and shipped it immediately to meet your timeline.
As this was a custom-made product produced according to the design specifications, it normally does not qualify for refunds. However, we still offered a 25% reimbursement as a gesture of goodwill. Our goal is always for our customers to love their custom pieces, and we’re sorry we missed the mark for you this time. Your feedback regarding the color perception is valuable and helps us improve our process for future clients.
Réponse de Neonsnest
Thank you so much for the your excellent review and rating! We are thrilled to hear you had a fantastic experience with our customer service team. At Neon Nest, we strive to provide the best support for every custom business sign we create. We appreciate your support and look forward to helping you again with your signage needs
I would say the design process was a…
I would say the design process was a bit slow but the quality and delivery was up to the mark.
3 février 2025
Avis spontané
Réponse de Neonsnest
Thank you very much, we will definitely improve the designing turn around.
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