I worked for this company, and they did not pay my salary even though I worked for more than 15 days. They removed me without any notice or proper explanation. Based on my experience, the compan... Voir plus
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Lisez les avis des autres
From June to August, I traded Japanese stocks but Neotrades refused my withdrawals of profits because of their ridiculous "trading abuse" regulations. All Japanese stocks these days on other brokers a... Voir plus
L'entreprise a répondu
Here we go, the inauguration of Trump passed a few days ago and finally the financial markets are more predictable. As far as I know, many financial analysts expect the bull run on all markets since... Voir plus
L'entreprise a répondu
The broker is okay, but the minimum depo is way too high as far as I’m concerned. I don’t think that Neotrades provides anything that can justify such a min depo. so listen up neotrades representat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A secure, award-winning, innovative Forex and CFDs broker you can trust! In a fast-paced trading industry, missing out on even the smallest detail can often make the difference between success and failure. We believe that only a perfect blend between technology, education, and professional customer service can answer the needs of a modern trader. We recognize the importance of quality in every service we provide, so we are working hard to ensure that our community enjoys transparent services and ground-breaking products.
Coordonnées de contact
1st Floor, River Court, 11328, Port Louis, Maurice
- +230 2089022
- support@neotrades.com
- neotrades.com
2,6
Bas
91 avis
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Les gens ont aussi consulté
I worked for this company
I worked for this company, and they did not pay my salary even though I worked for more than 15 days. They removed me without any notice or proper explanation.
Based on my experience, the company's main focus is only on selling its products rather than treating employees fairly. The product is based on the CPR indicator, and I was not satisfied with its quality or the overall experience.
I would not recommend buying this product. Please do your own research before making any purchase decision.
3 juillet 2026
Avis spontané
Vreselijk bedrijf
Vreselijk bedrijf om mee te communiceren en de welwillendheid om je klacht op te pakken is 0,0.
Niet mee in zee gaan.
1 mai 2026
Avis spontané
Hard times to access my money no…
Hard times to access my money no customer service then retr𝕚𝕖 vi𝕤𝕥𝕒 stepped in and fixed the issue
23 août 2025
Avis spontané
Learn trading first then choose such brokers
In the start I thought its a fraud but I am good in trading so I have completed the bonus requirement which was 75 million USD in my case and in Your case It can be different. So take care, trading with heavy positions with little capital is risky. If you are not good stay away. Well the withdrawal process is not straightforward, You have to put a withdrawal request then they will process it and during the process You shouldn’t have the open positions. I think there should be one click withdrawal process. I have received my withdrawals. Take precautions while choosing such plateforms. There technical analysts give some suggestions which are helpful If You have the idea of the Market. Good luck
22 août 2025
Avis spontané
POR LO QUE ME SUCEDIO
POR LO QUE ME SUCEDIO, QUE DESAPARECIO MI DINERO EN UN FIN DE SEMANA. DESPUES DE ESTAR EXIGIENDOME DEPOSITAR MAS. Y QUE NO VOLVIERON A COMUNICARSE CONMIGO COMO LO HACIAN DIARIAMENTE. Y POR QUE NO ENCUENTRAS NADIE QUE TE BRINDE INFORMACIONES, PODRIA DECIE QUE ES UNA ESTAFA. TE ROBAN TU DINERO SIN MAS.
11 août 2025
Avis spontané
Réponse de Neotrades
Hello Zaid Ceniceros,
We appreciate you taking the time to share your experience, and we’re sorry to hear that the platform felt cluttered or inefficient for your needs. We’re constantly working to streamline our interface and improve user experience - your input helps us do that.
If you have some more suggestions, please get in touch with us.
Kind regards,
Neotrades Team
extremely bad experience .
extremely bad experience .. this is a ... company that completely swallowed all my profits more than 1000 USD has vanished from my account using tricking policies in hidden clauses that they never tell you about .. STAY AWAY
3 juillet 2025
Avis spontané
Réponse de Neotrades
Hi Tarek,
We're sorry to hear about your experience — that's certainly not the kind of service we aim to provide.
Our Customer Support team has sent you an email with all the details regarding the Bonus Policy and the withdrawal conditions. We always strive to be as clear and transparent as possible, and we’d appreciate the chance to address any concerns directly.
If you have any questions or need further clarification, we're here and happy to help.
Best regards,
The Neotrades Team
I am chasing the team to withdraw my…
I am chasing the team to withdraw my money as i needed it urgently but i am not able to transfer from trading account to wallet and RM and sales person saying that they are working on my request and later no-one is picking up the call
4 juin 2025
Avis spontané
Réponse de Neotrades
Dear Himanshu,
Thank you for bringing this to our attention. We’re truly sorry to hear about the difficulty you've experienced with your withdrawal request and the delay in communication from our team.
At Neotrades, we understand how important timely access to your funds is, especially when there is urgency involved. What you’ve described does not reflect the standard of service we aim to provide, and we sincerely apologize for the inconvenience caused.
We’ve reached out to you via Trustpilot to request your contact details, as we’d like to look into your case immediately and ensure it is resolved as quickly as possible. In the meantime, please feel free to email us directly at support@neotrades.com with your account details or any reference number related to your request.
Your experience matters to us, and we are committed to ensuring it is addressed appropriately.
Warm regards,
The Neotrades Team
No call centre and No office in the…
No call centre and No office in the UAE. RM operating from Bahrain. I invested and lost, I had to approach consumer rights to get back my money. I wrote much more but trustpilot removed my review.
Kabeer Kakkidi
25 juin 2025
Avis spontané
Iam From Dubai
Iam From Dubai, Their office number is not working +971 45604965, tried several times, agents calling from Bahrain number they can contact you but you cant, they just push you to deposit more money in USD, i have invested some money later requested withdrawl, its not done around 12hrs gone, customer support they dont have proper info about dubai location, very slow in response...all looks like complicated....Better to avoid this broker.
13 mai 2025
Avis spontané
The platform is okay
The platform is okay, but nothing special. Execution speed is decent, and deposits work fine. However, the spreads could be better on the standard account since the deposit requirement is pretty high
23 février 2025
Avis spontané
Réponse de Neotrades
Hi there Ly Dung,
Thank you for your honest feedback!
We’re glad to hear you’re satisfied with the execution speed and deposit process. Regarding spreads, we strive to keep them competitive while maintaining quality service. We appreciate your input and will take it into account as we continue improving our offerings.
If you have any further suggestions or questions, feel free to reach out!
Kind regards,
Neotrades Team
I JUST STARTED WORKING WITH NEOTRADES A…
I JUST STARTED WORKING WITH NEOTRADES A MONTH AGO AND MY EXPERIENCE WITH NEO IS GOING GOOD SO FAR. THEY DIDNT ONLY MADE ME PROFIT BUT ALSO TEACHED ME TO HOW TO DO THE ANALYSIS ALL BY MYSELF. RIGHT NOW IM ENOUGH CAPABLE TO DO MY RESEARCH AND TRADE ON MY OWN. ILL SUGGEST TRADERS TO TRY NEOTRADES. THEIR SERVICES ARE TOP NOTCH
3 janvier 2025
Avis spontané
Réponse de Neotrades
Hello, Tech Base!
Thank you so much for sharing your experience with us!
We understand how important it is to help new traders get used to the new environment for flawless trading. Especially it concerns education, which is crucial for a successful and safe experience. Therefore, we provide our traders with advanced technical analysis powered by Trading Central, daily market insights and related financial news.
Feel free to contact our customer support team if you have any questions or need assistance.
Kind regards,
Neotrades Team
the min depo is SO HIGH
the min depo is SO HIGH, are you kidding me?
I tried demo and liked it quite a bit (except for the Neotrades trader, that one is really not my style). But then I wanted to go for real, and they want a thousand dollars from me?
Ridiculous. Also, the bonds and ETFs are not htere for actual trading, eve n if they aare listed on the site. Nowhere to be seen in back-end.
I'm not happy.
5 février 2025
Avis spontané
Réponse de Neotrades
Hello Isaac de Herrera,
Thank you for your feedback! We’re glad you liked the demo and appreciate your honesty.
The $1,000 deposit ensures access to personalized portfolios and high-quality services, but we understand your concerns and will share them with our team. As for bonds and, they’re available under specific conditions — reach out, and we’ll guide you on how to access them.
Let us know how we can assist further!
Kind regards,
Neotrades Team
Rude and arrogant customer service.
30 janvier 2025
Avis spontané
Réponse de Neotrades
Hello there Mohammed Razi,
We're sorry to hear about your experience with our customer service.
Providing respectful and helpful support is a top priority for us, and we never want our clients to feel unheard or mistreated. If you encountered any issues with our team, we’d really appreciate the chance to understand what happened and improve.
Please reach out to us directly so we can address your concerns and work toward a resolution. Your feedback helps us improve, and we value the opportunity to make things right.
Kind regards,
Neotrades Team
Here we go
Here we go, the inauguration of Trump passed a few days ago and finally the financial markets are more predictable. As far as I know, many financial analysts expect the bull run on all markets since Trump’s policy is to print more money and make America Great Again.
I’m definitely going to take advantage of that and we should not miss this chance as traders. Nevertheless, lemme say a few words about spreads here, come on guys, spreads are too wide by industry standards and you gotta do something with that. I wouldn’t like to trade with such unfavourable conditions. I’ll wait for the response!
25 janvier 2025
Avis spontané
Réponse de Neotrades
Greetings Shukri el-Sinai,
We greatly appreciate your feedback about our company. Your insights are invaluable to us and help us enhance our services. Thank you for taking the time to share your thoughts!
It's a pleasure to hear that you are enjoying your trading experience with us! Our company is committed to providing only the most beneficial trading conditions to our clients. We regret that you encountered wider spreads than usual during a volatile market, a situation beyond our control. We hope you will keep this in mind during your trading activities.
If you have more questions or concerns, please feel free to contact our customer service team. We are here to assist you whenever you need us!
Kind regards,
Neotrades Team
Neotrades has everything to be a top…
Neotrades has everything to be a top broker in the idunstry. I’m not joking around and absolutely serious, however there is the only thing that confuses me and probably not only me.
I mean, what on earth would they require about 1000$ for a minimum deposit on a standard account. It’s too much in my oipnion but I know they require it for not just the way. I believe they can do something with that.
21 janvier 2025
Avis spontané
Réponse de Neotrades
Greetings cesar g.,
We are truly grateful to you for taking the time to share your thoughts about our company. Your insights are invaluable and help us to improve our services. We appreciate your effort and the trust you have placed in us.
We want to emphasize that your opinion about our services is not just vital, but it's the cornerstone of our commitment to providing convenient and loyal trading conditions to our clients worldwide. Your thoughts are not just valuable, they are the compass that guides our service improvements. We care deeply about the quality of our services, and your comments and suggestions are always taken into consideration to ensure the best possible trading experience for every one of our customers. Thank you for your concern!
If you would like to ask more questions about it or offer any suggestions, please feel free to reach out to the support team department whenever you want! We are always happy to help you with any issues you may have!
Kind regards,
Neotrades Team
Quality service
With this broker the service quality is poor but COST EFFECTIVE! .
17 janvier 2025
Avis spontané
Réponse de Neotrades
Hello there Diego M.,
We want to express our sincere gratitude for your feedback. Your thoughts are invaluable to us and we highly appreciate your time and effort in sharing them.
We are delighted to hear that you find our trading process cost-effective. Your feedback is a testament to our company's commitment to moving in the right direction. We understand your concern about quality service and want to assure you that we take all feedback seriously. Our company always strives to provide the best possible services to every one of our customers, and your feedback will help us in this endeavour.
If you have any enquiries or concerns, please feel free to contact our technical support department at any time you want! We are always available to assist you with any issues as much as possible!
Kind regards,
Neotrades Team
The Trading Platform is my favorite…
The Trading Platform is my favorite part of using this broker. Although I had a minor complaint one time like that and customer service staff took forever to get to me even though it was sorted, the long wait time is something I don’t want to deal with again😒
27 octobre 2024
Avis spontané
Réponse de Neotrades
Greetings Manh Tung,
Thank you very much for taking the time to share your honest opinion about our company! Your insights are not just valuable, they are integral to our growth and help us to improve our services!
It’s a pleasure to hear from you enjoying the trading experience on our trading platform. The company’s central concern is always to provide top-notch services to our clients worldwide to ensure everybody has everything they need for a successful and smooth trading journey.
Regarding our customer service, we understand that our response time may not always meet your expectations. Please know that our team is working tirelessly to address the thousands of requests we receive daily. We appreciate your patience and understanding in this matter.
If you have any questions or concerns, please feel free to reach out to the customer service whenever you wish! Our dedicated team is always ready to help you as soon as possible!
Kind regards,
Neotrades Team
Well there are surely some good and bad…
Well there are surely some good and bad sides to this broker.
Good sides:
- a lot of diffrent assets to trade, even Hong Kong stocks!😳
- Nice accounts, required amount is afforadble for me
Bad sides:
- There could be more selection to platforms
- Customer service is not that past, answers are fine
27 décembre 2024
Avis spontané
Réponse de Neotrades
Hello there A. Medina,
Thank you for taking the time to provide your detailed feedback about Neotrades!
We’re glad to hear that you appreciate the variety of assets we offer, including Hong Kong stocks, and that our account options meet your budget comfortably. Offering diverse opportunities and accessible trading conditions is a key priority for us.
We also take note of your suggestions. Expanding platform options is an area we’re continuously exploring to better serve our traders' needs. Regarding customer service, we sincerely apologize if the response times haven’t met your expectations. Your feedback is invaluable, and we’ll work on making our support faster while maintaining the quality of our answers.
Should you have any questions or more suggestions, please feel free to get in touch with us!
Kind regards,
Neotrades Team
Thought finally
I thought finally I found the right option to trade forex, but it was only the beginning. NEOTRADES BROKER HAD GOOD TRADING CONDITIONS AND EVEN TRADING PLATFORM. But,they should reply faster in chats and do it on weekends.
That`s why, I don`t like support, it`s not available when it`s needed. ANYWAY, BROKER IS DECENT, BUT SUPPORT SHOULD BE IMPROVED.
16 décembre 2024
Avis spontané
Réponse de Neotrades
Hello H Nasr,
We appreciate you sharing your experience with us. Your insights are incredibly important to us as we strive to enhance your trading experience.
We’re pleased to hear that you appreciate our trading conditions and platform - providing a reliable and efficient trading environment is always our priority. However, we’re sorry to learn that your experience with our support team didn’t meet your expectations.
We understand how critical timely assistance is, especially during weekends, and we sincerely apologize for any inconvenience caused. Your feedback about improving response times is well-received, and we are actively working on enhancing our support services to ensure we’re available when you need us most.
Should you have further concerns or suggestions, please don’t hesitate to reach out.
Kind regards,
Neotrades Team
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