Expérience catastrophique.
Expérience catastrophique.
Pyjama commandé et payé.
La banque me confirme qu'ils ont bien reçu l'argent. Le site(chat en ligne)me dit d'une manière plutôt arrogante, que non, qu'ils ne peuvent rien faire pour moi et m'accuse limite de souhaiter obtenir un pyjama gratuit pour un bébé pour lequel je me bats pour sa survie car alitée en menace d'accouchement prématuré....Le tout malgré la preuve écrite du paiement par la banque
J'espère au moins que ma carte n'a pas été piratée à défaut de revoir cet argent ou ce pyjama....
Réponse : Neutrumbear
We are very sorry to hear about your experience and understand how stressful this situation must have been for you.
We reviewed this matter at the time and provided evidence showing that we did not receive any order or payment associated with your details. Unfortunately, you were unable to provide an order number or order confirmation, which meant we had no record of a transaction within our system.
As we had not received any funds, we advised you to contact your bank directly and ask them to investigate the payment. Only your bank is able to trace the transaction and confirm where the funds were sent, and if necessary, arrange a recovery or refund.
We understand how concerning this situation is and remain happy to assist further if you are able to provide any additional information, such as an order confirmation or transaction reference.