Enfield Council Avis 

I HAVE BEEN TRYING FOR SEVERAL WEEKS TO GET A FINAL COUNCIL TAX BILL AND I BEEN WAITING ON THE PHONE FOR AN HOUR OR MORE THE SERVICE IS TERRIBLE, A WASTE OF TIME, ENFIELD NEEDS TO DO BETTER

My mum went to Enfield library to talk to someone regards council tax etc. Mum was helped by a gentleman called Rajiv Nagamah. Thank you so much for being so kind and helpful to my mum

⭐ 1 Star – Absolutely Disgraceful

I am calling on the relevant authorities to put an immediate end to this nonsense and I want the money I have paid refunded.

I received PCN EF81760683 from Enfield Council for an alleged box junction contravention at Green Lane / Sydney Avenue, N13.

I was visiting London from Norfolk, around two hours away. The traffic light was green and traffic was moving in front of me, so I proceeded through the junction. However, the traffic ahead suddenly stopped, leaving only the rear wheels of my vehicle inside the yellow box. My entire vehicle was not blocking the junction.

If the traffic in front of me had continued moving, I would have cleared the box without any problem. Why would I deliberately stop in a box junction?

I am a visitor to London and do not regularly drive in Enfield. Yet instead of showing any understanding of the circumstances, Enfield Council has chosen to issue a penalty.

To me, this feels like a council looking for opportunities to collect easy money from motorists. People are already struggling with the cost of living, and councils should not treat ordinary drivers as an easy source of revenue.

I believe this penalty is completely unjustified and unfair. Calling it daylight robbery is, in my opinion, an accurate description of how this experience feels.

Enfield Council should be ashamed of this approach. You cannot simply sit behind a computer and issue penalties whenever there is an opportunity to do so. There should be fairness, common sense and consideration for the actual circumstances.

I demand that this nonsense stops and that the money I have paid is refunded.

Extremely poor experience. Absolutely disgraceful. ⭐

Enfield Council tenants use shared side entrances, that are for access only, as an area for flytipping. Council tenants are the people who commit acts of terrorism, antisocial behaviour and knife crime. For those reasons side entrances need cleaning so emergency services can access. Council tenancies do not extend to the storage of goods in side entrances.

If I could give minus 10 I would! They really are awful! It’s incredibly stressful and upsetting to even try to communicate with them, the whole department needs throwing in the bin ! I’ve emailed numerous times no one gets back to you, I’ve been to the civic center, they said they don’t deal with council tax, I went to the hub and apparently they don’t deal with council tax, you have to phone….. I’ve called and called they do not answer, the one time they did ( after over 1.5 hour wait) the person that answered the phone said they couldn’t hear me and put the phone down. So so stressful !!! Pointless department 😭😡

Last Tuesday I forgot to put out my food waste bin for collection on Wednesday. I left it by my locked wrought iron gate. 6am and still in bed I could hear my bin being moved. A refuse collector had put his arm through the gate and emptied my bin. This is above and beyond Thank you and well done.

Waited over an hour and a half on the phone to speak to the Council Tax department only to be treated like a criminal by the operator whose title is supposed to be Customer Service. Just to be clear my council tax payments are up to date. Would hate to have to deal with these people if I was in arrears!

If I could give zero stars, I would.

I am deeply disturbed and honestly heartbroken by what I witnessed from the housing and homelessness service.

At Edmonton Green Library, I saw people in absolute desperation being turned away with no real help. A pregnant woman and her husband were left in tears after being refused emergency accommodation. A family who had just been evicted—including an elderly woman who could barely walk—were effectively told to consider sleeping rough. I also saw a young man clearly struggling with his mental health being dismissed.

People were shaking, distressed, and visibly unwell. This is real human suffering. Forcing vulnerable people to sleep outside is putting their health and lives at risk, and I have seen the impact with my own eyes.

There was no compassion, no urgency, and no proper understanding of people’s situations. Handling serious cases only over the phone, without face-to-face support, removes any sense of humanity from a service that is meant to protect people in crisis.

This does not feel like a one-off situation. The number of similar reviews and experiences being shared speaks for itself and suggests a wider, serious problem.

This service needs urgent investigation and accountability at every level. Vulnerable people deserve dignity, care, and protection—not to be turned away when they need help the most.

I wonder what would happen if we stopped paying council tax.....oh yes they would send you a law enforcement letter and send someone to your door...cos they can and are double standard bullies, but when they steal from you and ignore for months...you cant do nothing....absolutely disgusting bullies.

I am disappointed with the overall service I received. Throughout my interaction with this department, the communication was inconsistent and unprofessional.
In addition, my most recent emails were not answered at all, despite requiring clarification. Whenever I called, I was repeatedly transferred from one person to another without receiving clear assistance or resolution.
Overall, the process felt disorganised and inefficient. I hope this feedback is taken seriously and that improvements are made to ensure better communication, accountability, and customer service in the future.

Worse council ever inc management

I have been waiting for a long time for my council tax credit refund, and the delay is completely unacceptable.

If residents are even one or two months late with their council tax payments, there are immediate consequences. So how is it acceptable to keep someone waiting this long for money that rightfully belongs to them?

I have always paid my council tax on time and fulfilled my obligations without delay. Unfortunately, I cannot say the same about the service I am receiving in return.

The lack of communication and the ongoing delay have been extremely frustrating. I expect my refund to be processed and paid without any further delay.

Very disappointed with the handling of this matter.

Without a doubt a total mess … do not buy property in the enfield area so you won’t need to deal with the clowns who run it ..

My experience with the council’s planning department, including interactions with a staff member named Nurgul Kinli, has raised serious concerns. A structure was approved near my property without any notification or consultation being provided to neighbouring residents, and significant issues regarding safety and suitability remain unaddressed. As a vulnerable resident, I felt that my circumstances were overlooked throughout the process.

Given the lack of transparency and the way this matter has been managed, I will now be raising broader awareness by involving journalists and external media organisations. It is important that the public is informed and that appropriate scrutiny is brought to these decisions.

Rip off culture at this council & rude, amateurish comms too. Honestly what is the point in charging people £80 for missing a tiny sign on an empty unlit street in the middle of the night?

But I suppose you have to find the money to pay your Chief Exec over £200,000 a year 😂 (seriously - look it up…)

Send a warning or reminder if you like, but of course you won’t do that because it’s simply about making even more money out of people in the middle of a cost of living crisis.

It doesn’t change driver behaviour one little bit, it’s just another way to rip off people who pay their dues and taxes already. And they know it.

Do try to remember you are paid by the local people, and your powers over us are only by our consent - if you keep abusing those powers you will eventually use up the last of the goodwill in this borough.

Those who don’t bother getting licences, MOTs, insurance etc don’t pay these fines - just us mugs who try to do the right thing.

Absolutely shambles. Take advantage of the disabled. They don't help out, they make everything a fight.

These flyg tippers are disgraceful. My neighbours removed all our rubbish and moved it to someone else's location. I tried to submit evidence that this was not me as well as tell them to check camera footage. The officer responds a week later at 3am. Absolute disgrace. I've made a report to the ombudsman as well as my local mps so if you come into this situation and you didn't litter stand your ground and take it further

can i just say a massive thank you to Marida who helped this morning with arranging collection of some goods that had been dumped near my parents house , she was kind, helpful , professional and accommodating , she is an absolute credit to the council and to the borough

thank you

David Short

The worst council with awful service. These clowns don't collect rubbish on time and bins get full quickly. Websites don't work properly and telephone service is awful. No wonder why they have 1.4 starts out of 5 on Google reviews! AVOID