Absolutely shocking factoring company in Aberdeen. Never reply to emails and promise things that never materialise. Had experience of 2 property managers both as bad as each other. Had a meeting w... Voir plus
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Lisez les avis des autres
Newton are a reliable and responsive factor. They replied to my requests for property maintenance quotes and work promptly, and the work has been done very quickly. I’m relieved that I can rely on the... Voir plus
L'entreprise a répondu
First class customer service during our conversation this afternoon with James Breckenridge. My dad was needing help getting his account changed to DD and James made the whole thing easy. Many thank... Voir plus
L'entreprise a répondu
I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Coordonnées de contact
87 Port Dundas Road, G4 0HF, Glasgow, Royaume-Uni
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4,2
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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First Class Service
I rang about a problem with our account and was put through to Gregor Mullin. He sorted the problem swiftly and in a very friendly but professional manner.
Gregor is a credit to Newton with his efficient service and speed of reply.
2 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Brian,
Thank you for taking the time to share your feedback.
We're delighted to hear that Gregor Mullin was able to resolve your account issue quickly and provide you with friendly, professional service throughout. Delivering efficient support and responding promptly to our customers is something we take great pride in, and it's wonderful to know that Gregor's efforts made such a positive impression.
We'll be sure to pass on your kind comments to Gregor and his management team. Thank you again for your feedback and for choosing Newton.
Kind regards,
The Team @ Newton
Ewan A Great Help
Spoke to a Ewan Pringle who was extremely helpful, clear and informative. Even sent me a very detailed follow up email. Would highly recommend dealing with him for any issues. An asset to the company.
11 juin 2026
Avis spontané
Réponse de Newton Property Management
Good afternoon Stephen,
Thank you for your kind feedback. We're delighted to hear that your call was answered promptly and that our colleague was able to assist you efficiently. Providing knowledgeable, helpful service is what we strive for, and we're pleased we could achieve a positive outcome for you. We really appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
5-Star customer service
In the 5 months since I was first introduced to Corinne Jordan, I have to say that she has impressed me greatly. Exceptionally helpful, very quick to respond to any request and having a genuine knowledge and care for the properties and customers with whom she deals, nothing is too much trouble for her. In my opinion, Corinne provides an excellent, 5-star customer service.
15 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning,
Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience and we are delighted to hear that Corrine's support, responsiveness and commitment to your property has made a positive impact. Your recognition will mean a great deal to Corrine, and we look forward to continuing to provide the highest level of service. Thank you again for your support.
Kind regards,
The Team @ Newton
We have found the new Property Manager …
We have found the new Property Manager Corinne Jordan to be knowledgeable, helpful and responsive to enquiries.
She has also taken a far greater interest in the property and the owners concerns than previous contacts. We have definitely seen an improvement from Newton since her appointment.
15 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning James ,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Corinne.
Corinne is committed to providing a responsive and proactive service, so it's wonderful to hear that her knowledge, helpfulness and attention to owners' concerns have had such a positive impact. Building strong relationships with residents and maintaining a thorough understanding of each property are key priorities, and we're pleased that this has been reflected in your experience.
It's particularly rewarding to hear that you have noticed an improvement in service since Corinne's appointment. We will be sure to pass on your kind comments and recognition to her.
Thank you again for your valued feedback and continued support.
Kind regards,
The Team @ Newton
A good service is now excellent
I live in a listed apartment block so extra care and attention is required.
- not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become excellent. Corinne always responds promptly arranges a wide range of maintenance and repair with quality providers and is prudent with costs.. She has also saved us money by securing free and or investigating grant funding. Always a pleasure to see her when she visits for regular meetings she arranges with us.
15 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Pamela,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience working with Corinne.
Managing a listed apartment block brings unique considerations, and we're pleased that Corinne's proactive approach, responsiveness and attention to detail have made a meaningful difference. It's particularly rewarding to hear that her efforts in coordinating quality contractors, managing costs effectively and exploring grant funding opportunities have provided added value for residents.
We will be sure to pass your kind comments on to Corinne, who will be greatly appreciated. Thank you for your recognition of her hard work and dedication, and we look forward to continuing to support you and your fellow owners.
Great service
Great service! Paula was very helpful and quick to respond.
13 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Conroy,
Thank you for your wonderful feedback! We're delighted to hear that you received great service. Paula will be thrilled to know her helpfulness and quick responses made such a positive impression. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Team @ Newton
Alan Murphy
I spoke to Alan Murphy; he was very helpful and friendly and resolved my query promptly
10 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Justin,
Thank you for taking the time to leave a review. We're delighted to hear that Alan Murphy was able to assist you and resolve your query promptly.
Providing helpful, friendly, and efficient service is something we take great pride in, so it's wonderful to know that Alan delivered such a positive experience. We'll be sure to pass your kind feedback on to him.
Thank you again for your review and for choosing Newton Property.
Kind regards,
The Team @ Newton
Helpful and the work gets done promptly
Helpful and the work gets done promptly
9 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Fiona,
Thank you for your kind words. We are glad our team could help and ensure everything was completed promptly. Your feedback is greatly appreciated and motivates us to continue providing the best possible support.
Kind regards,
The Team @ Newton
Terrible communication
Terrible communication. I constantly have to chase them up as they don’t reply to emails or phone calls. They don’t provide a good standard of ground care of the communal areas. Probably the poorest company I’ve ever had to deal with. Constant excuses 😡😡😡
8 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Gordon,
We're sorry to hear that you've had such a frustrating experience. We understand how disappointing it is when communication falls short of expectations and when concerns regarding the upkeep of communal areas are not addressed to the standard you expect.
Your feedback is important to us, and we take these comments seriously. We'd appreciate the opportunity to investigate the issues you've raised and understand where we've fallen short. Please contact us directly with your details so we can review your concerns and work towards a resolution.
Thank you for bringing this to our attention.
Kind regards,
The Team @ Newton
Quick answer to my phone call
Quick answer to my phone call. Talked to a gentleman who knew exactly what I was talking about and was most helpful and efficient in securing a positive outcome for me. Excellent service
7 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning George,
Thank you for your kind feedback. We're delighted to hear that your call was answered promptly and that our colleague was able to assist you efficiently. Providing knowledgeable, helpful service is what we strive for, and we're pleased we could achieve a positive outcome for you. We really appreciate you taking the time to share your experience. 😊
Kind regards,
The Team @ Newton
POLITE, HELPFUL RESPONSE IN A TIMELY FASHION
I had the pleasure of corresponding via email with June who answered my emails very quickly and was extremely polite and efficient.
Although my contact with Newton Property Management was only for a minor reason, I would have absolutely no qualms in contacting them and asking for June directly to help with a more pressing issue. Absolute pleasure to communicate with.
7 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Trancess,
Thank you for taking the time to share your experience. We're delighted to hear that June was able to assist you so promptly and professionally. Providing responsive, courteous, and efficient service is something we pride ourselves on, and it's wonderful to know that June made such a positive impression.
We'll be sure to pass on your kind comments to her. We truly appreciate your feedback and are pleased that your experience with Newton Property Management was such a positive one.
Kind regards,
The Team @ Newton
Excellent communication
The property manager always replies to our requests/concerns within a day. Which is truly exceptional, in our opinion, as our dealings with other factors have been appalling. If a contractor isn’t carrying out their work properly, they have no compunction in finding one who will - again, unusual compared to other factors.
7 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning,
Thank you for your wonderful feedback. We're delighted to hear that you've had such a positive experience with your Property Manager. We understand how important timely communication is, and it's great to know that our responsiveness and commitment to addressing concerns have made a difference.
We're also pleased that our proactive approach to managing contractors has met your expectations. Ensuring that services are delivered to the highest standard is a priority for us, and we're always prepared to take action when improvements are needed.
Thank you again for your kind words and for taking the time to share your experience. It is truly appreciated. 😊
Kind regards,
The Team @ Newton
Excellent help and assistance from Mr. Euan Kelly
Mr. Euan Kelly has been extremely kind, thorough and helpful to me in assisting me with a number of questions which I had. My correspondence and communication with him was excellent, as he sent me very timely and prompt responses and he answered all of my queries. My sincere thanks to Mr. Euan Kelly for all his patience, help and support.
7 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning,
Thank you for taking the time to share your experience. We're delighted to hear that Euan Kelly was able to assist you so effectively. Providing thorough, timely, and supportive service is something we strive for, and it's wonderful to know that Euan's patience, professionalism, and attention to your queries made such a positive impact.
We'll be sure to pass your kind comments on to Euan. Thank you again for your feedback—we truly appreciate it and are pleased we could be of assistance. 😊
Kind regards,
The Team @ Newton
Avoid this factor at all costs.
Avoid this factor at all costs.
This has been, without question, the worst property management company we have ever dealt with. The complete lack of care, communication and urgency is shocking.
For months, the courtyard has been left in an unacceptable condition. A huge tarpaulin with rubbish underneath has been left lying around despite repeated promises it would be removed. The external cladding has been left unfinished, creating what we believe to be a serious fire risk, yet nothing has been done. The wooden decking is broken and unsafe, the entire building is dirty, and there has been an ongoing rat problem.
We have raised these issues countless times, made formal complaints, and continually chased for updates. Every time we are promised action, nothing happens. The only thing they seem to act quickly on is demanding payment and sending legal letters, despite failing to carry out the basic responsibilities expected of a factor.
It genuinely feels like once they have your money, maintaining the building becomes an afterthought. We pay substantial management fees and, in return, receive poor communication, endless delays and a building that continues to deteriorate.
We are extremely disappointed and would never recommend Newton Property Management to anyone. If you’re looking for a factor that takes pride in maintaining a property and responding to legitimate concerns, look elsewhere.
6 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good morning Josh,
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with your experience and understand your frustration regarding the concerns you have raised.
We would like to clarify that the items stored beneath the tarpaulin are privately owned by a homeowner and are not the property of Newton Property Management. We have requested on multiple occasions that these belongings be removed; however, as they are privately owned, our ability to remove them directly is limited.
We recognise the concerns you have raised regarding the condition of the development and communication around ongoing works. We understand the importance of keeping homeowners informed and ensuring maintenance matters are addressed as efficiently as possible.
We take all feedback seriously and would welcome the opportunity to review the outstanding issues you have mentioned. Please contact us directly with your property details so we can investigate further and provide an update on any current or planned actions.
Thank you for bringing your concerns to our attention.
Kind regards,
The Team @ Newton
Completely unprofessional organisation
Completely unprofessional organisation. They do not respond to emails and try to pressure you into paying disputed invoices by threatening you with debt collectors.
In their response, the factor do not acknowledge that they have been sitting with my original query since mid May. Since then, they have done nothing but harass me for payment and threaten me.
Any legitimate company would put all their collection processes on hold while handling a dispute from a customer but not this mob who take months to answer a simple query, and that is my fault why exactly?
They seem to see factoring as just taking in as much money as possible for doing nothing. The deeds also require them to hold annual meetings but in 8 years they have held a grand total of 0 meetings.
2 juillet 2026
Avis spontané
Réponse de Newton Property Management
Good afternoon Brian,
Thank you for your feedback. We're sorry to hear that you feel dissatisfied with your experience.
We take all customer concerns seriously and strive to communicate openly and professionally at all times. We can confirm that the matter you have raised is currently under review by the Property Manager, who is reviewing your most recent email and will provide a detailed response within the next few days.
We appreciate your patience while this review is completed and remain committed to working with you to resolve any outstanding concerns fairly and appropriately.
Kind regards,
The Team @ Newton
Avoid - organise and leave
Avoid Newton Property Factors at all costs.
Our experience with Newton was nothing short of disgraceful. We finally managed to remove them in Jan 26, the way they conducted themselves at the end of our contract was shocking and left us with the clear impression that extracting every last penny from homeowners was the priority, rather than acting fairly or professionally.
Every opportunity to impose more charges was taken.
What is even more concerning is that, after researching online and speaking to others, we found that many homeowners have reported experiencing the same pattern of behaviour when trying to leave Newton. It doesn’t feel like an isolated incident.
If Newton is the factor for your development, speak to other homeowners about holding and recording a vote to replace them and follow guidance online at mygov.scot. I’d encourage homeowners to contact other factors covering your area and benchmark the charges you’re paying Newton for services - they were taking more than 50% what’s others quoted.
Homeowners deserve honesty, transparency and value for money and with Newton you get none of those.
31 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good afternoon Laura,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.
Unfortunately, the review does not provide enough specific information for us to investigate the concerns raised or comment on the circumstances described. We take all customer feedback seriously and are committed to acting professionally, transparently, and in accordance with our obligations at all times.
We would welcome the opportunity to understand your concerns in more detail and review the matters you have mentioned. Please contact us directly with further information so that we can investigate and respond appropriately.
We value all feedback and are always looking for ways to improve our service.
Kind regards,
The Team @ Newton
James was very professional and…
James was very professional and friendly. He listened to me and was empathetic. He helped me sort the issue out. Thank you!
30 juin 2026
Avis spontané
Réponse de Newton Property Management
Good morning Joan,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that you found James professional, friendly, and empathetic. It’s great to know he was able to support you and help resolve the issue.
We really appreciate your kind words and will be sure to pass them on to him.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Taking good care
Newton have taken care to ensure that the companies they contract to maintain the upkeep of our estate are able to do an efficient, effective and reliable job. They have also listened to residents' concerns about flooding in two areas of the estate and have arranged additional drainage to be installed. This has made a significant difference. Thank you.
29 juin 2026
Avis spontané
Réponse de Newton Property Management
Good morning,
Thank you for your kind feedback. We’re really pleased to hear that you’ve noticed the effort put into selecting contractors who deliver efficient, reliable, and high-quality services across the estate.
It’s especially encouraging to know that the additional drainage measures have made a meaningful difference. Listening to residents and acting on concerns like flooding is a key priority for us, so we truly appreciate you recognising this work.
Thank you again for taking the time to share your experience — it means a great deal.
Kind regards,
The Team @ Newton
I ask Newton Property Management if…
I ask Newton Property Management if some ground to the front of my property was covered by them to remove weeds and long grass. June from Newton PM confirmed very quickly that the area was going to be dealt with by the landscaping company and was completed without any fuss.
17 juin 2026
Avis spontané
Réponse de Newton Property Management
Good morning Daniel
Thank you for your feedback! We're delighted to hear that June was able to assist you so promptly and efficiently. It's great to know the issue with the ground maintenance was handled smoothly and resolved without any hassle. We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the team.
Kind regards,
The Team @ Newton
Réponse de Newton Property Management
Good morning Hannah,
Thank you for your kind feedback! We’re really pleased to hear that you received great customer service from Sandra. I’ll be sure to pass on your compliments—she’ll be delighted to hear them. We truly appreciate your support and look forward to serving you again if needed!
Kind regards,
The Team @ Newton
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