nextgen-tv.net Avis 

I spend 2 years with this service. First year I found a black Friday deal, 2nd year they didn't have any deals and I paid the full price. I got say is pricey and you can get a better service. Do your self a favor, shop around and stay away from this guys. Everything told in the other reviews is truth. Poor customer service, rude customer service representatives, a lot of lag in live channels, 90% of the movies you need an external player to be able to watch it, of course they don't give you any option to watch movies or series.

Worst service ever. They don’t get back to you and when they do they never offer support, they just tell you the problem is on your end. No one help’s trouble shoot any problems. Now they’ve been down for serval days which I think they maybe down for good but besides that, no matter how many messages you leave or emails you send NO ONE GETS BACK TO YOU. I’ve called 3 times and sent half a dozen or more emails and I got one back saying sorry we’re down but use our sister sight for free for 24 hrs. They haven’t even sent a courtesy email to let you know they’re working on the problem. Definitely not the best IPTV provider on top of that. They claim all the channels your supposed to get and half of them never work. If anyone has been using someone else that’s better please share.

if i could puta mi us 10 i would not only are they rude very rude they just opened under another name evaluation and they said there service is down and we should try a free trial at there sister company its been 6days no emails only to get its customers that they are ripping off to buy a new service both services buffer and its not me as i pull over 400mbs they make u change code every 3 mths on app terrible service i just want everyone to know please avoid either company as he is doing a fast one to try get good reviews and new customers theres no customer service and when they do anwser you are called name's how stupid are u my 3 year old can add a ulr yea ok the owner is justas rude told me they dont have to be nice its not big businesses and if u dont like it leave sush j could got my money back i would of now as i just paid 100.00 us again i am ripped off because they want try start new company lol same hours same name almost same set up right downto every point so i guess he really thinks we are stupid i guess whenthey get dos attacked alot we see who is but if i were u look other places many of iptv companies that care about there customers have great day hope they dont last like this one 😊

Horrible customer service! Im happy I only signed up for their service on a monthly basis. Very condascending and the EPG NEVER works! When I asked about it and sent them screenshots, they replied that I screwed something up and recommended deleting everything and re-installing, which I did. Guess what? Didn't work...I've had to reach out to their customer service twice and both times I was treated like a child and I will not be signing up for their service again. Nextgen should polish up their customer service skills before they have no one to be condascending to...

was thinking about getting nextgen tv, but after reading all the reviews, i think i'll pass. nothing pisses me off more than crappy customer service!!

Just signed up for service and I choose not to use their Ott app because I don’t want anyone to have access to my tv so I use tivimate and low and behold the EPG don’t work I emailed their “support “ and they oh it’s not our service or app but I also downloaded their app and still no EPG. They said it’s gotta be tivimate. And now I’m stuck with a service that has no EPG. But if it’s the customer’s fault. So I signed up with a far better service these guys are very rude and unhelpful.

This company should NOT be supported in any way shape or form from AARP. I have had nothing but irritation from the condescending customer support here is an example from there e-mail yesterday which started with the following request from me “ I have tried all posted methods to load, Your assistance please” sent to support.
“ Thank you and please Move on. You do not Read or Follow any Instructions . we have no time for Games or KIDS that can't read.
“ “8 Years and Running. #1 Provider in North America. Just move on and save the Comments. If you don't want people treating you like an Idiot? Then stop acting like an Idiot. It is Embarrassing..”
What a great company NOT. See there reviews on Trust Pilot.
Scott Fischer

Everyone needs to flag the HZ review it is the only good review and it is posted by the owner of the company.
This guy!
2 years ago I called one time because Packer channel had something else. HZ tells me, "don't like it why are you buying illegal TV?" The arrogance.
He even wrote his own review on this website.
He gave himself 5 stars and boasts his awesomeness.
How narcissistic of HZ.
Every email is in capital letters as if he does not understand.
Constantly says he has 20,000 customers and 0 complaints. That's funny! This website contadicts that.
I think if more people knew how to complain this site would blow up.
I can not do screen share. Believe me I used informer app and I have Release date October 7 2021.
This is the last email I got from HZ allias whatever.

Trust Pilot, doesn't matter for IPTV Services and will not cause anyone to care about what you ever say there. That is just a Place for Older Ladies and Old People to complain and think that their Voice is being heard.


You are just 1 Person of Billions out there. Your Voice matters less than 1%.


Now, this is what you did that really pissed everyone of at NEXTGEN-TV Including the Highest Level of Techs and Hackers that we have.


What they do to your Device, your Security, your Privacy, or whoever goes after you in a Malicious way i attempt to cause harm to you, there is nothing that we can do at this point to stop them. You acted in a Vey Malicious way and attacked people on a Personal Level, so we are sure that somebody is going to also attack your Persona and Privacy as well, just like you did.


Good luck my Friend, you are going to need it. Techs and COF's are probably the last people you want to mess with in tis world. We wouldn't mess with them ourselves.






Thank you and you have been Blocked from the ENTIRE NEXTGEN-TV DATABASE, due to your very personal attack on character. The person that you mentioned on your Review, was not even the Person that you spoke to, not he ever speaks to anyone. But yet, you are still attacking his Character.




***RIGHT NOW, YOU ARE ENEMY #1***

Great Job and God Bless your Soul...

I know it is the owner I have his direct phone number he told me during a conversation he was the owner.

This is a gang run operation feeding cartels money for illegal activity.

They hacked my firestick to make it crash 😆
I don't care, pathetic loosers!

Their Tech department allegedly looked at my system and their logs show I have an older fire stick. Unless informer is broken All 3 of my fire sticks that I bought in 2022 To replace my old ones, for the best nextgen-tv experience,9 are release date October 07, 2021

My sevice provider does not throttle down. I called them.
I have fiber 600-700 mbps pinging at peak hours.
I have a 2022 synology RT6600ax Router built for streaming IPTV.
I have 2022 Firestick 4k Max it pings 110 mbps on 5g and it plays 4k hd 60fps flawlessly!
Nextgen-TV.net has a maxed out $250,000 server with 20,000 customers. HZ knows it. Freezes buffers even with new codes. I talked my friend in Florida who has fiber 2022 firestick 4k max into getting nextgen-tv.net shortly after I got it. They have same problems It buffers and freezes occasionally and will not allow them to fast forward without crashes either.
HZ then tells you the firestick is not 2021 or newer. Then says technology is changing for best experience buy our propritaryexpesive player equipment. I think it is a scam. Don't advertise firestick works on nextgen-tv.net website if it don't. I wonder what HZ gets for a kickback off the entrapment?
HZ claims he provides netflix.
Well understand this some netflix hbo max or other channels shows may be missing seasons, shows or have the wrong one on the title you want.
The lag time is crazy I will be watching the football game and my friend already saw the ending.
My other review explains a 15 day outage after wind took out his only dish on the roof. No backup folks, no return customer support until I started emailing their marketing email.
I wonder if marketing means more than support?

Sadly the guy could probably have 200,000 customers instead of 20,000 if he had any sense of customer service.
-5 stars for Henery Zeyes. To bad they could not fire him for the sake of his customers.
Look around there are much better IPTV providers than nextgen-tv.net. HZ boasts lies on top of lies on top of lies
I am only here to tell people steer clear of nextgen-tv.net

Follow up.
Beware when the petulant child gets upset he will take your money and delete your account. Then call you enemy number 1 and block your email.
😆 Good ridden.

If i could give NO stars I would. As every other person has stated, EXTREMELY RUDE customer service. All you do is ask a question, and you get yelled at for "not doing something right" (even though you did). Oh, and btw, the 5 star review with the guys name HENRY ZAYAS, HE is the owner/customer service guy...HE is the one that is obnoxious and rude. Calls you an idiot for asking legit questions. It looks like he has to give himself 5 stars, because no one else will. Maybe he will take the hint and start to actually learn how to run a business.
Take every ones advice...STAY AWAY

These people who send emails and talk with customers are so rude. I decided to use my Smart TV app I downloaded it and needed more information and these people were just so rude talking about I didn't look at videos and I didn't read information. I read and watched all the videos of each app and I still needed more information I'm so glad I didn't give them one cent of my money.. wish I could add these rude ass email..

If I could give them NO STARS, I would! I have all the messages from this Very Rude, disrespectful Rep, who stated” I don’t have a clue, and to be careful who I mess with!” I had just tried the free trial, and am very happy I did not waste my HARD EARNED MONEY, on a company that has employees that treat their customers like dirt, and even go as far to call you out your name! Highly Unprofessional services, and it is not 99% uptime. It went out constantly! They accuse you of being uneducated enough to not READ AND UNDERSTAND there very vague emails. DON’T WASTE YOUR TIME, OR MONEY with this company!

This review is for the IPTV Service NEXTGEN-TV Extremely rude customer service. When the billing cycle ends, even if you pay in advance of expiration, the service stops. Although they send you the login information on time, there is no information on how to use it to reactivate the service. This happens at the end of every cycle. I have asked them how to reactivate service and their answers are rude. They say the problem is me. They try to make you feel like an idiot for asking any questions. They tell you to watch their videos and read. Also, their solution: "just wait until it activates on its own". However they don't say how long that will take. At the end of every cycle, as you are watching TV all of a sudden it will go dead, even though you pay in advance! At this point there is nothing you can do or at least I don't know of anything because they wont answer that question. Their solution: just wait. I have asked how long do I wait. No answer. If they paid their power bill and it goes down every monthly cycle, how long should they just wait before it conmes back up? They don't answer any simple questions because they don’t get paid enough to be bothered. Furthermore they tell you if you don't like it to go away. I have evidence of this in the form of emails and messages from them. They also say that you get what you pay for. Since it's only $15 per month they shouldn't have to put up with your questions. In others words, what do you expect? I can go on and on. Since I paid for the last month in advance I figured it out on my own. I wasted hours doing this and receiving rude messages and emails from them. I finally decided to uninstall the app and reinstall it in order to get it to work- a lengthy process. When you do this you lose all your saved favorite channels and start over again. Do yoyrself yourself a favor and steer clear of NEXTGEN-TV IPTV. Find another company that employ decent human beings to take care of your customer concerns. There are plenty of other companies that care enough to answer simple questions and that won't leave you hanging at the end of every monthly cycle. My customer service complaint is not the only one.