The management of this company is appalling. They are clearly in financial difficulty as they are unable to pay the rent on a property they lease to house some of their clients. The managing di... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
It doesn’t matter who Nextt hires there is something wrong and can never seem to fix the poor management and lack of communication with both staff and clients.Scheduling: Issues with inconsistent rost... Voir plus
Based on the last 6 months, and I have been with Nextt for almost 8 years now, their services toward long-standing clients is garbage. Not only do support workers show up late or not at all, some are... Voir plus
L'entreprise a répondu
I have worked with Casey at Nexxt Suppirtung my sister for nearly 2 yrs , all of her support workers are kind ,Courteous, Caring group of ladies who are all very skilled at what they do everyday, .... Voir plus
À propos de l'entreprise
- Organisme de soutien et de services aux personnes handicapées
- Agence de services d'aide à domicile
- Service de santé mentale
À propos de nextt.com.au
Écrit par l'entreprise
Since 2005, Nextt has been a trusted provider of disability and mental health support services, working alongside individuals to help them achieve their goals. Our dedicated team of over 1,300 employees serves more than 700 clients across Australia.
Nextt is known for its experience supporting people with complex behaviours, communication differences, and high physical support requirements. We're registered to provide services under government funding bodies like NDIS, icare, LSA, TAC, and NISSQ.
We're in NSW - Sydney, Terrigal to Newcastle, Forster to Coffs Harbour to Grafton. In Qld including Brisbane and Toowoomba. In Adelaide. And across Victoria in Melbourne, Ballarat and Geelong.
Coordonnées de contact
Level 4, Suite 402, 70 Riley Street, 2010, Darlinghurst, Australie
- 1300 369 568
- support@nextt.com.au
- nextt.com.au
2,7
Bas
236 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The staff are reliable and kind 2 me…
The staff are reliable and kind 2 me with my woes at times & has given me the stability i needed..lately we go on excertions 4 lunch..seights & walks..meeting with friends in a bus with a jolly team leader Matt.
3 août 2021
Réponse de nextt.com.au
Thank you so much for your lovely feedback.
Very helpful and efficient in what they…
Very helpful and efficient in what they do.
Make life much more comfortable.
Enjoy the time I have with my carer.
2 août 2021
Réponse de nextt.com.au
Thank you so much for your feedback and kind words Graeme.
Always om time.
Always om time.
Goes above and beyond in assisting us.
Makes things more comfortable.
2 août 2021
Avis spontané
The support worker gets 5 stars
The support worker gets 5 stars, the COS gets 1. Therefore the mean is 3. Luckily I see a lot more of the carer!
2 août 2021
Réponse de nextt.com.au
Thanks very much for your feedback, and we're sorry to hear that you haven't been happy with the support received from your support coordinator. We pride ourselves on providing a high quality service and, and we'd welcome any additional information you could provide that will help us to address any issues you've had, or to improve our overall level of service.
Réponse de nextt.com.au
Thank you very much for your lovely feedback Elizabeth.
My transfer to nextt from another…
My transfer to nextt from another company has gone relatively smoothly. I am very happy with how my coordinator has handled everything and I look forward to hopefully a long relationship with nextt.
1 août 2021
Avis spontané
Réponse de nextt.com.au
Thanks very much for your wonderful feedback Janelle! We look forward to a long relationship with you too!
So good thanx
24 juillet 2021
Avis spontané
I haven’t had any contact only the first introduction so i have no idea what you even do for me very disappointed
Ihavenotheard from anyone or had any help just the first. Introd
4 juillet 2021
Avis spontané
I have always been very happy with…
I have always been very happy with Nextt and with my lovely support worker
28 avril 2021
Avis spontané
The carers coming in are very polite…
The carers coming in are very polite and ask frequently if they can help around the home with any kind of task
27 avril 2021
Avis spontané
Always late have no understanding of…mental health or drug n drink issues
Always late have no understanding of mental health issues just an agency that exploits government money
23 avril 2021
Avis spontané
Réponse de nextt.com.au
We're really sorry that you have been unhappy with our service. We would love to be able to discuss any issues with you, to see where things may have gone wrong, or how we may be able to improve.
Please contact our team anytime on 1300 657 915, or reach out to your Client Relations Manager. We'll do our best to help.
Natasha S.
Natasha S.
Natasha is one of the best support coordinators I have worked with. She is so friendly, always ready to help, honest and always puts our interest first. We wish that you had more support coordinators like her at Nextt
31 mars 2021
Avis spontané
Réponse de nextt.com.au
Thank you for your feedback about Natasha - we are lucky to have her - and we'll pass on your wonderful comments.
The service has been wonderful.
The service has been wonderful and the staff allocated to assist me have been friendly courteous and knowledgeable in regard to patients with spinal cord injuries similar to or worse than my own.
26 mars 2021
Avis spontané
Very disappointed with the outcome
Very disappointed with the outcome, was very clear with referral and end result was disappointing.
Nextt advised they could not provide services after working with participant via zoom and building relationships.
18 mars 2021
Avis spontané
Réponse de nextt.com.au
Dear Rohan,
We are extremely sorry that we were unable to provide support on this occasion.
We always try our best to help and we were disappointed with this result as well. Our Regional Service Delivery Manager will try to contact you to discuss this matter with you in more detail.
Stuart was lovely to deal with and…
Stuart was lovely to deal with and listened to my feedback.
18 mars 2021
Avis spontané
Nextt are very good
I'm happy with Nextt. I have had no negative experiences & have always found my workers to be helpful. I would recommend anyone to engage with Nextt.
19 février 2021
One of the best service provider in Australia.
Very professional and caring. All support workers are highly experienced.
16 février 2021
Avis spontané
Started off well... then not so well
The initial contact and discussions were excellent and I felt really confident that Nextt would be a good provider for my autistic son. We had to pause supports because of a local covid19 outbreak (a family member is immune compromised) and when i contacted (first attempt by phone then email) Nextt to go ahead with supports once the outbreak was under control, they didn't reply and I am revising whether this is the right provider for us. If it is a struggle just to communicate then it suggests there are issues within the organisation in whom I am supposed to trust to support a vulnerable family member. We struggle enough as it is so it was a real disappointment and has put me off.
12 février 2021
Avis spontané
Réponse de nextt.com.au
Hi Anne,
We're really sorry that you've been disappointed with our level of contact.
After our initial contact, you had mentioned you wanted to put things on hold for a short period of time. We had thought you'd let us know once you were ready - but we should have followed up with you.
We would really love to support you, and we sincerely apologise for what seems to have been a misunderstanding. John will be in contact with you today to see if there's anything we can do - we'll do our very best to help.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.