Matsato Knife Avis 12

After receiving my order I felt I was miss led and contacted Matsato customer support. I explained the miss leading ad to customer support and she was very understanding and apologized for the miss understanding and said she would be in contact with the marketing team to review and fix the problem. She then apologized again and offered to make good the ad offer and send me additional product and a gift of a pair of there kitchen scissors. I was not expecting this and was very pleased with both the additional product and scissors but more over the processional treatment of the customer support team. Great job. Thank you
Eric

I tried ordering a Matsato chef knife on the 17th April after viewing their website advertisement here in India.

There were extremely dishonest 'dynamic advertising' slide-in windows saying that such and such a person in Mumbai had ordered three, and such and such a person in Delhi had ordered one etc etc ad nauseam.

It was all a pack of lies, because when I tried to pay the amount stated in rupees, I was then informed that Matsato don't deliver to India. So why the hell does their advertising say that they do, and that Indian people are buying their products right now?

I then received automated follow up pressure by email to buy their knives while the special discount lasts. This automated idiocy lasted for several days. I replied to each one to remind them of Matsato's decision not to do business in India, but the idiotic dishonest marketing claims still persisted for perhaps six days or so.

Why do business with a company that can't be trusted to tell the truth?

È una truffa non consegnano quanto pagato

The company is the worst I have ever used. They automatically take 2 payments even if you only click the one purchase option. Customer service get back to you whenever they feel like. You do not get the refund that you paid absolutely shocking company . Stay well clar

gekauft, getestet, Ergebnis negativ . Außer der Spitze ist ist das Messer nicht wirklich gefährlich. Die Werbung zu diesem Messer entspricht der Realität in kleinster Weise. Tomaten in so dünne Scheiben schneiden hab ich noch mit keinem Messer geschafft. PET- Flascher zerschlagen = träum weiter!!! ......Ich wollte einenSpeck in Scheiben schneiden. geht nicht. kein Einschnitt zu sehen. nur Speck kitzeln!!!!

It seems that the scam by Matsato has worldwide dimensions. I live in the Netherlands. Last year (Dec. 26) I purchased a knife and some days later, a leather case for it. I haven't received any of them. I have been complaining since then and Matsato and the Dutch courier GLS have only given me stalling and slippery answers. I wanted to cancel both orders but MATSATO says it is only possible after I receive the items. The courier GLS Netherlands, where I live, give contradictory answers and pull the responsibility to MATSATO. MATSATO does the same thing. I requested many times tha MATSATO contact the courier, but it says that "under their policy", they cannot make contact the couriers they themselves hire! It's a preposterous and ridiculous answer. I am entitled to say that it is a big scam.
The leather sheath was delivered in the end of January and on the very same day I filled a return form, requesting information on how to proceed to send it back, as it was a useless item, since the knife (I bought long before) has never arrived.
Up to date, despite the automatic apologies and promises received from MATSATO, the situation still persists; not only hasn't the knife arrived, but also my request for return of the leather sheath has never been replied.

Möglicherweise Betrug

Am 11.12.2025 Bestellung aufgegeben & via PayPal bezahlt (Best Nr CON-20251211-3232).
Bis heute (03.01.2026) keine Lieferung erhalten.
Bei einer (angeblichen) Tracking-Nummer (GLS) wird angezeigt, dass die Sendung angeblich am 30.12.2025 an den Absender zurückging. Die Adresse war korrekt - andere GLS-Lieferungen haben uns erreicht. Eine Rückerstattung ist bisher nicht erfolgt.
Daher eine E-Mail an den Support gesandt. Ich aktualisiere diesen Bericht.

det er et år siden jeg købte kniven og holda op jeg er skuffet. Den bliver døv ved at skære i hvedemel brød og den kan væsses på tør rugbrød. Jeg sliber selv mine knive. Nul stjerner

BEWARE! Cancelled order within their 24 hr cancelation period, 10 hrs to spare. Matsato ignored even though I had proof. Returned 4 items unopened and have evidence (Tracing number photos). They neither acknowledged receipt or issued a refund. Hours spent seeking refund with PayPal. Good luck with either of these companies. Highly unethical.

Matsato seems to be a scam company. I have tried to return all three orders of stuff, I didn't order! They have withdrawn more than 200 euros from my account! So far, I've received two speedy responses from the "support" e-mail (which, for information, does not come up in your e-mails when you search for "Matsato" in your inbox, it's listed under "support") - but: so far no information on how to return the goods. PLUS: I have been charged for a total of three knives which I did not order, don't want, but have been charged for. They better get their act together and provide information on how to return this stuff, including payments for it, since they owe me money for what they have charged me for. I want my money back.

UPDATE: I just received the FOURTH e-mail from the so-called support, about them wanting to "confirm that I want to withdraw the packages" etc. etc. JUST SEND ME THE GOD DAMNED RETURN PROCEDURE, MATSATO! I WANT TO RETURN EVERYTHING THAT YOU HAVE BILLED ME FOR, IMMEDIATELY!

Update on the Matsato Rip-Off. These guys take your money and then try to distract you with long, flowery messages.

Reply from Matsato

Updated 5 days ago
Hello Timmy,

We have thoroughly reviewed your case and can confirm that our customer support team is investigating it. Please feel free to reach out if you have any additional questions; we are here to assist you.

We greatly value your feedback and appreciate your patience as we worked to address your concerns. Your experience is instrumental in helping us improve and grow as a company.

Thank you once again for your support in our ongoing development and learning process.

Matsato Support Team

My comments.
You need an investigation? Really. Anyway, don't worry. I sent my credit card company after you and they have taken the money out of your account. I recommend this approach for Matsato, a fly by night company that will undoubtedly return soon with a new name and something else they want to 'sell' you.

Timmy

The Knife i ordered never arrived and all emails have been unanswered
They have not been able to provide a proof of delivery
i feel like i have been scammed