The Night Store Avis 636

STAY CLEAR FROM THIS SCAM OF A COMPANY!!! Ordered Christmas pyjamas in November, says below they would be dispatched on 8th December. Still no sign of dispatch, no reply to emails, no nothing. I will be taking this further with the Financial Conduct Authority!!!

IMPORTANT UPDATE
After my review on here and their somewhat quicker response than to any other form of communication I did eventually recieve my order on the 21st December. One item was faulty. Returns portal had been disabled. No response to emails. Returns portal opened and I had to pay for return postage even though item was faulty. Emailed again. Replied days later and said they would refund postage if they agreed it was faulty (dark mark in front of cream top) although I didn’t hold my hopes up for that! Tried returns portal in 9th January and wouldn’t let me return item. Guess what. No. Response to emails. Please do not buy anything from this company

I would also point out that in their response to original review they said they could see communication to me from their team. This was false

Orig al review : Order still not despatched after four weeks. No telephone number to contact and do not reply to emails or dm

Awful company, placed order and its been weeks, nothing arrived. Its a scam unfortunately, no reply from customer service or help.

Placed an order almost 2 weeks ago. There is no update, customer service unresponsive. Please avoid! Pretty sure this is a scam.

I originally posted the below paragraph and have decided to update with further details. My order was eventually dispatched 10 days after advised, 19th December. The baby rompers were terrible quality. My Niece wore the romper on Christmas evening, which was also very strange fit, and looked awful, tight fitting and stiff fabric. She also lost a button one hour into wearing (probably could be classed as a choking hazard). Updating to confirm I will never shop here again.

Original review below..........
Absolute joke of a company. Placed an order on 25th November, 2 items turned out to be pre-order, this wasn’t clear, otherwise i wouldn’t have placed. Latest date for dispatch was 8th December. I have been trying to cancel this order for a week, but customer service are refusing, advising they are ‘unable’ to cancel. They have also switched the comments off on socials, so there are obviously many customers in the same situation. I have no idea when the order will be dispatched, or if it will be in time for Christmas, 2 of the items were actually in stock, but they refused to send separately. After several emails voicing expressing my dissatisfaction, they have decided to ignore me. Greedy company taking advantage at Christmas time, but not being able to keep up with the demand. Will NEVER shop here again

If I could give 0 I would. Awful company, multiple emails sent to the support email and no response. I ordered product on 22nd November and was advised they were pre order ( said no were on the order it was a pre order) advised would despatch before or on 8th December. The product still has not been despatched and no understanding if it ever will. No one is responding so I am unable to even cancel the order at this stage. Awful customer service

I have been trying to contact this company to arrange a return without success it is seems to be impossible to get on to the returns portal & I have tried to contact them by email as well without success - very disappointed with their customer/after sales service!

I bought a set from Night Store. I liked it at first because it was long, and I’m tall, so the fit was good. However, the material is not good quality — after a few washes it became worn out.

I decided to buy another set, but this time the legs and sleeves were very short. When I placed the order, I accidentally didn’t enter my email address, and now returning the item has been a complete nightmare.

At first, customer service replied and told me they sent a return code to my email (I never received anything). After that, they stopped responding completely. No answers through email, no answers through their website chat — nothing.

I honestly don’t know what else to do, so I’m leaving this review to warn others and to remind myself never to order from this store again

Forgot to apply discount code when I checked out emailed and refund for the difference was processed without any questions. Haven’t received the product just yet but happy so far!

Great quality. I've been complimented in my lounge set many times - so smart and comfy at the same time! Sizing is quite big, I am usually 12-14 but reading reviews I did size down and the 10-12 is still oversized but how I'd prefer it.

AVOID!!!
It’s been 5 weeks since my returns were delivered back to them and I’ve had nothing but issues!!!! They have not once contacted me about either of my returns. I have had to chase many times and on multiple occasions they have said it’s being processed or the refund has been issued. I still have no refund!!
In the end I have had to go to the bank to apply for a chargeback

Love the night store!
Great quality pyjamas and fabulous designs and prints

The loungewear that I ordered was just great quality and is very comfy. I would definitely recommend.

Ordered a pair of Jim jams which were great, delivered on time and true to size. Would highly recommend.

Great company to deal with. Very prompt delivery. Had lots of their night wear and loved them all. Recently bought the navy leisure suit it’s super soft and comfy. Have washed it a few times and it’s kept its colour and shape beautifully. Def recommend.

Bought these for my wife and she loves them. Really great quality

Fast delivery and really helpful customer service. Super happy with the quality and has made the perfect Birthday present for my partner! Thanks Night Store!

I bought some pyjamas from here for my partner for her birthday they came promptly and she loves them will definitely be buying more .

Great pyjamas and wonderful designs. Happy wife.

I absolutely love night store!! It’s the only place I get my pyjamas from 😍 great quality, perfect fit and so many amazing designs! I also have two loungewear sets which are so comfortable and stylish xx