I've been a member for a number of years.... Showers need to be sorted as they aren't the best. Food is overly expensive - they have a captive audience! The salad bar used to be great but i... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Evening guest signed in via a member. Paid £110 for 4 hours access with buffet, drinks, robe and towel hire. Paid £2 to hire a robe which was washed out with holes in from multiple uses from other gue... Voir plus
L'entreprise a répondu
Dinner was 1hr late after starters. The starter was also late. The food needs to be improved & choice is limited. Staff attitude & tone on serving after 9.30 pm was shameful, basically stating kitchen... Voir plus
L'entreprise a répondu
The best spa i have been to. Spotlessly clean. Beautiful settings. Food, delicious and fresh. Complete serenity and relaxation. Staff were lovely and professional. My personal favourites were the saun... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Nirvana Spa
Écrit par l'entreprise
Nirvana Spa
For friends and families. Moments and memories.
Located in leafy Berkshire, our pure water spa offers stunning spaces, majestic architecture, and unique facilities for you to escape the stresses of daily life and relax completely.
From our warm, bright Roman Pool to our uplifting Colosseum Suite and beautiful spa garden, Nirvana Spa is irresistibly inviting and the best place for a leisurely catch up with someone special. For a moment of calm and to soothe your senses, float away under a starlit sky in our Celestial Pool or relax in our candlelit Tepidarium.
We are passionate about our spa and invite you to explore for yourselves.
Visit our website » Online brochure » Book a spa visit » Become a member » Contact us »
Coordonnées de contact
Mole Road Sindlesham, RG41 5DJ, Wokingham, Royaume-Uni
- 0118 989 7500
- nirvanaspa.co.uk
3,0
Moyen
206 avis
A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I did have a nice time
I did have a nice time, however, it was quite busy in the steam room and sauna so not relaxing at all. We didn't use the hydro pool for this reason too. We were able to find loungers easily enough though.
I am disappointed with the prices on the dinner menu. The buffet salad was always my favourite but now this is so expensive £19ish and now limited to 2 plates, I don't like feeling I have to pile my plate high I'd rather pick a few little bits a few times. It's really not worth it anymore.
There wasn't really anything else I wanted on the menu so I just went with a couple of starters/sides.
Overall a little disappointed, I've been a member for over 12 years and I've always enjoyed my time at the spa but lately I'm starting to wonder if it's worth it anymore.
2 mars 2023
Réponse de Nirvana Spa
Hi Leanne, thank you for taking the time to leave us feedback. We're sorry to hear you were disappointed during your visit. We strive to manage numbers carefully to preserve a calm and relaxing environment and we are sorry that during your visits some facilities were a little busier than expected. Our hydrotherapy pool is very popular especially during the cooler months.
We're sorry that we couldn't offer you what you were looking for with our Salad Bar. If you would like the opportunity to discuss your membership in more detail please contact danny.crossland@nirvanaspa.co.uk
Love this place
Love this place! Beautiful and clean. So relaxing. If I had the money I'd book at least a day every month!
3 mars 2023
Réponse de Nirvana Spa
Hi Vicki, thank you for your lovely review. We're delighted you enjoyed you visit and we hope to welcome you back to the spa soon.
Just blissful
Just blissful. Great ambience. Clean. Happy. Staff warm and genuine and informative.
2 mars 2023
Réponse de Nirvana Spa
Thank you for your feedback, we are delighted that you enjoy your visits. We hope to welcome you back to the spa again soon.
A wonderful place, worth every penny
I booked an evening retreat and facial so that I could have some me time. What a wonderful place. There is so much to do that I need to go back to experience everything. The staff are wonderful. I had just the best, most calming evening.
I've only marked down as the changing rooms are cramped with no privacy, and I had to share with a group of tipsy ladies swearing and generally being really loud as they got changed. Then, of course, I had to queue to leave. This is not a reflection of the staff, but that everyone wanted to stay until the end. Surely with the charge cards that are issued an automated system of payment would be possible.
Overall though, what an amazing place, I am going to book for the entire day next time. So wonderful.
2 mars 2023
Réponse de Nirvana Spa
Hi Suzanne, thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed your visit, in particular, our facilities and staff. I'm sorry to hear you experienced a delayed departure, we are aware that this may happen for short periods of time and are proactively recruiting into our Front of House team. I will pass on your feedback to our management team for their review.
A fab day
Staff were enthusiastic and friendly throughout the day. The spa was clean and well maintained and plenty of places to sit. All in all a fab day.
3 mars 2023
Réponse de Nirvana Spa
Thank you for your positive feedback which I have shared with the team. We hope to welcome you back to the spa again soon.
Réponse de Nirvana Spa
Thank you for taking time to leave feedback, we're sorry to hear the spa was not to your liking.
Staff were very professional
3 mars 2023
Réponse de Nirvana Spa
Thank you for your feedback which I have shared with the team. We hope to welcome you back to the spa again soon.
A very Unpleasant reception staff
Staff on afternoon shift at reception, extremely unpleasant, Abrupt, cross face. I definitely didn't expect that, as I spent a lot of money. Put a sour taste in my mouth on a very special time out with daughter
2 mars 2023
Réponse de Nirvana Spa
Hi Tina, thank you for taking the time to leave us feedback. We're very sorry to hear about your experience at reception, this isn't the high level of service that we strive to give and I'm sorry that this retracted from your visit. I will pass this onto our management team for their review.
A wonderful treat
My pizza was delicious
Friendly staff
Super foot treatment
I love the hydro bed
3 mars 2023
Réponse de Nirvana Spa
Thank you for your review, it is great to hear that you enjoyed your spa visits and in particular the hydro bed. We hope to welcome you back to the spa again.
Spa facilities were good but treatments not great and receptionist very rude when I questioned being overcharged
On arrival we were informed that they do not serve breakfast, although at the time of booking when I had queried I was told that it was fine. Anyway, the very friendly canteen staff kindly accommodated my friends and I and we are very appreciative of that.
The facilities are lovely, can’t fault the decor. However the treatments we had (soothing oil massage ) were not to a standard that I would have expected from a spa. The time was cut short and the actual massage was just a waste of time and money - was disappointed to say the least but maybe my friends and my expectations are too high as we get massages done on a regular basis elsewhere. The showers were a complete disaster, extremely small cubicle and the water had no pressure and was luke warm. We did go on and use the rest of the facilities as the ambience in the pool area is nice so we just sat and chatted. But undoubtedly. it left us with a bad taste as furthermore at checkout the receptionist was quite abrupt and rushed to settle the bill. The bill was wrong and I tried to question it but she was just plain rude! In the end we had to wait around for a refund as we had been overcharged, only because she was not courteous to listen at the start of our checkout! It’s a real shame that one member of staff has made us feel that leaving this feedback is important for others to know.
I will hopefully try the spa facilities again as I cannot fault the rest of the staff in the canteen at all, they were fabulous.
2 mars 2023
Réponse de Nirvana Spa
Hi Nicky, thank you for taking the time to leave feedback. We're delighted to hear that you enjoyed our spa facilities and were able to dine in our Spa Restaurant for breakfast. We are however sorry to hear that you were disappointed with your massage and had a negative experience at departure. This isn't the high level of customer service that we strive to give and I have passed your comments onto our management team for their review. If you would like me to arrange a call with our Treatment Manager please contact us via digitalmarketing@nirvanaspa.co.uk
Too many queues and people
Too many queues and people
Sauna was full
Lunch was nice but slow service
Shower in changing room was weak
Slippers not provided free
Felt like a conveyor belt and didn’t feel special at all
3 mars 2023
Réponse de Nirvana Spa
Hi Rosemary, thank you for taking the time to leave feedback. We're sorry to hear you were disappointed during your visit. We strive to manage numbers carefully to preserve a calm and relaxing environment and we are sorry that during your visits some facilities were a little busier than expected. I have passed your feedback to our Operations Director for his review.
Lovely facilities
3 mars 2023
Réponse de Nirvana Spa
Thank you for your great feedback, We hope to welcome you back to the spa again soon.
Staff training needed
Dinner was 1hr late after starters. The starter was also late. The food needs to be improved & choice is limited. Staff attitude & tone on serving after 9.30 pm was shameful, basically stating kitchen is closing we are putting food away , rambling as fast as he can on types of coffee available. Other areas after 10.00 just want to close so by having a late dinner due to waiting we missed 1 area which was extreme disappointing.
3 mars 2023
Réponse de Nirvana Spa
Hi Theo, thank you for taking the time to leave us feedback. We're sorry to hear you were disapointed by your dining experience and that your food was delayed. This isn't the high quality service that we strive to give in our Spa Restaurant and we're sorry for the inconvinience this caused you. I will pass your feedback to our Head of Food and Beverage for their review.
Big and busy but still good
It's a little bigger and busier than I would like, but the facilities were spotless, the staff were all great and I had a good day. Excellent Swedish massage and I really enjoyed the Celestial Floatation, it was very relaxing.
2 mars 2023
Réponse de Nirvana Spa
Hi Deborah, thank you for your review, we are delighted to hear you enjoyed our facilities and in particular, your massage and floatation treatment. We hope to welcome you back to the spa again soon.
If you’ve booked a day spa experience, ask to book breakfast!
We had booked for a spa day and were having a really relaxing time until a member of staff came over and told us off for eating a packet of crisps that we had brought with us. It hadn’t been made clear during the booking process that you weren’t allowed to bring any snacks not purchased on site, or even that you could book to have breakfast (as going from 8am to 10pm with only one meal is a bit of a stretch). I knew there were cakes available to buy but the savoury snack selection is pretty poor, which is why we had opted to bring a bag of crisps. We felt embarrassed at being told off and wish it had been made clearer that we were not allowed to do that, otherwise we wouldn’t have dared! I think Nirvana spa needs to look at better provision of food (and at more affordable prices), particularly for those day spa guests who are there for a long period of time.
28 février 2023
Réponse de Nirvana Spa
Thank you for taking the time to share your feedback, I am sorry that you were not aware that you could book breakfast as part of your spa day, we will add this information to our pre-visit email which we will soon be sending to all customers ahead of their visit. I have passed your feedback regarding our range of savoury snacks to the Head of Food and Beverage. We hope to welcome you back to the spa again soon.
Beautiful spa but lots of waiting
Beautiful spa. Awful booking system …. Takes at least 45 minutes everytime you call. Treatments are very scarce. I booked weeks in advance and could not get any treatment over 20 minutes. Pools etc lovely. What was frustrating was queuing…. To get in, for coffee, to change wet towels, for lunch. There was very few staff.
17 février 2023
Avis spontané
Réponse de Nirvana Spa
Thank you for taking the time to share your feedback, we are delighted you love the spa but we apologise that our booking system detracted from your experience. We're sorry that it took longer than we would like for you to get through to our phone lines and apologise for any inconvenience this caused you. We've recently introduced a telephony system to manage calls which allows customers to to receive a call back from the team. We're pleased that this is improving the customer experience and we will continue to monitor this. You can also use our online portal to check availability and book directly.
We apologise that you experienced queues at reception, we are aware that this may happen for short periods of time and we are proactively recruiting into our Front of House team. If you would like to discuss your feedback in more details, please contact our Operations Director danny.crossland@nirvanaspa.co.uk. We hope to welcome you back to the spa again soon.
The best spa around
The best spa around, the flotation experience is amazing and the buffet food was spot on and plentiful!
27 février 2023
Réponse de Nirvana Spa
Thank you for your review, we are delighted you enjoy your spa visits and in particular the floatation treatment. We hope to welcome you back to the spa again soon.
A beautiful spa but terrible booking…
A beautiful spa but terrible booking system. Why can’t we book vouchers online!!!! Don’t buy your a gift voucher as the recipient will struggle to book it!
27 février 2023
Réponse de Nirvana Spa
Thank you for taking the time to share your feedback, we are pleased you enjoy our spa facilities. We apologise that you could not book online using your vouchers and we are sorry for the inconvenience tis caused. We are very pleased to confirm that we are developing this functionality and we hope that you will be able to booking using vouchers very soon.
To keep up with the latest developments including the development of our online portal, please sign up to receive our newsletters, nirvanaspa.co.uk/#signup we hope to welcome you back to the spa again.
Great Spa , awful booking system
The Spa is amazing 5 stars , excellent facilities and food , only negative was the showers in the changing room they were Luke warm and weak so we went back to our hotel and had a shower .
The booking system however is a nightmare 1 star . We didn't get a confirmation email after booking over the phone 40 mins, and trying to get though to check all was ok was a 55 mins wait !
Customer service and booking system really needs looking at .
27 février 2023
Réponse de Nirvana Spa
Hi Karen, thank you for taking the time to leave us feedback, we're delighted to hear you enjoyed our spa facilities and restaurant. We're sorry that it took longer than we would like for you to get through to our phone lines and apologise for any inconvenience this caused you. We've recently introduced a telephony system to manage calls which allows customers to to receive a call back from the team and are pleased that this is improving the customer experience. We will continue to monitor this. I will also pass on your feedback to our management team for their review.
Great surroundings
Great surroundings, lots to do.
The only negatives were we were not advised to book a table for lunch and the changing rooms were cold.
27 février 2023
Réponse de Nirvana Spa
Hi Lisa, thank you for taking the time to share your feedback. We're delighted you enjoyed our facilities but are sorry that you weren't advised to book a dining slot as part of your spa day. We will review the wording on our online portal to ensure that it is clear to all customers. I have passed your feedback regarding our changing rooms to our management team. We hope to welcome you back to the spa again soon.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.