Over priced poor quality Chef wear ,all of their approns are thin and plasticy , customer service in store not great, was given the wrong jacket by sales assistant . Knives shown as available onl... Voir plus
L'entreprise a répondu
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4,3
Excellent
2 k avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
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Not happy at all
Hi there
The delivery from England should not take 3/ 4 week.
Very slow service!
I am not happy.
Thank you
12 juillet 2026
Réponse de Nisbets Ireland
We sincerely apologize for the extended delivery time from England. I can see that your two most recent orders are in this position. We understand your frustration with the slow service and are reviewing our shipping processes to prevent future delays. We are also actively reviewing our website to ensure products are clearly marked with the correct timeframes. I apologize again for the inconvenience.
Réponse de Nisbets Ireland
We're thrilled to hear that you found our service fast and reliable, and that the goods met your expectations. Thank you for your feedback!
Réponse de Nisbets Ireland
We're very happy to hear our shipping met your expectations and that the product was as described. Thank you for your kind words!
You didn’t have the item on time and…
You didn’t have the item on time and then made out it was our fault . No apologies given from your side . We paid in good faith and then waited aprox 2 months for our item
19 juillet 2026
Réponse de Nisbets Ireland
We sincerely regret the significant delay in receiving your item and the frustration this caused. We are reviewing our processes to prevent such extended waits and ensure clear communication. We appreciate you bringing this to our attention. Apologies for this!
Invoicing service is dreadful
14 juillet 2026
Réponse de Nisbets Ireland
We're sorry to hear about your invoicing experience. We are reviewing our processes and will be in contact with you regarding your experience to see how we can improve going forward.
The product is very good but it was badly delivered.
The product is very good but it was dropped when being delivered. It looked like it was damaged the way the packaging was hanging off but it has been working well since the delivery.
9 juillet 2026
Réponse de Nisbets Ireland
Thank you for your feedback.
We're sorry to hear that the packaging arrived damaged and appeared to have been dropped during delivery. We understand how concerning this must have been when receiving your order.
We're pleased to hear that the product has been working well since delivery. However, this is not the standard of service we aim to provide, and we apologise for the condition in which the package arrived.
If you experience any issues with the product or have any concerns, please contact our team at sales@nisbets.ie, and we'll be happy to assist
Réponse de Nisbets Ireland
We're so happy to hear that our fast delivery was convenient for you! We appreciate your positive feedback.
Exceptional service.
The service from Nisbets was quite exceptional. The goods I ordered were delivered the following day and were exactly as expected.
16 juillet 2026
Réponse de Nisbets Ireland
Thank you for your wonderful review! We're so pleased to hear that your order was delivered promptly the very next day and met your expectations perfectly.
Réponse de Nisbets Ireland
We're so happy to hear you had such a positive experience with our service and product. Your kind words are greatly appreciated!
Easy order & very quick delivery.
16 juillet 2026
Réponse de Nisbets Ireland
Thank you for your review. We're delighted to hear that ordering was easy and that your delivery arrived so quickly.
Réponse de Nisbets Ireland
Thank you for your review. We're delighted to hear that your order arrived quickly and in perfect condition. Thank you for choosing Nisbets.
Réponse de Nisbets Ireland
Thank you for your review. We're glad to hear you were happy with the speedy delivery and customer service.
Very relatable reliable company
Very relatable reliable company. Fast Irish delivery. Trustworthy
9 juillet 2026
Réponse de Nisbets Ireland
Thank you for your kind review.
I have been a regular Nisbets customer…
I have been a regular Nisbets customer and, until now, my experience has generally been positive. Unfortunately, my latest order has been extremely disappointing.
I placed an order for a Kasai Medium Long Konro Grill, together with a Heating Mat and spare parts, on 7 May. At the time of purchase, the estimated lead time was approximately four weeks.
Since then, the delivery date has been postponed repeatedly. I have received multiple revised estimates over the past two months, including another 2–3 week estimate on 1 July, only to be informed again that delivery is now expected between the first and second week of August.
What I find most frustrating is the lack of consistency. While my existing order continues to be delayed, the same grill has remained advertised on the Nisbets website with a 2–3 week lead time. It is very difficult to understand how new customers are shown this delivery estimate while an order placed over two months ago continues to be pushed back.
Customer service has always replied politely, but the responses have consisted mainly of revised estimates rather than a clear explanation of what is actually causing the delays. At this stage, I am simply looking for transparency and accurate information.
I am not looking to cancel my order—I still want the grill, the Heating Mat, and the spare parts I ordered. I only want Nisbets to honour the order and provide a realistic delivery timeline instead of repeatedly moving the expected date.
I hope this issue can still be resolved, but based on my experience so far, I cannot recommend ordering products with extended lead times until Nisbets improves the accuracy of its delivery information and communication.
16 juillet 2026
Avis spontané
Réponse de Nisbets Ireland
Thank you for your feedback and for being a valued Nisbets customer.
We're very sorry for the delay with your order and understand your frustration with the repeated changes to the estimated delivery date. Please be assured that this has been escalated internally, and we are working closely with both our Purchasing Team and the supplier to resolve the delay as quickly as possible.
A member of our Customer Service team will be reaching out directly to provide an update and discuss your order further.
Thank you for your patience, and we appreciate the opportunity to put this right
Colm Nisbets Ireland
I purchased a Buffalo ice cream maker…
I purchased a Buffalo ice cream maker last Monday. It arrived promptly as advised on Wednesday. The product was very securely packaged. It is a very good product at an excellent price in comparison to other such brands. I would be happy to purchase from Nesbits again.
14 juillet 2026
Réponse de Nisbets Ireland
Thank you for your review. We're pleased to hear that your Buffalo ice cream maker arrived on time and was well packaged. It's great to know you're happy with both the quality and value of the machine. We hope you enjoy using it for many batches to come.
First time ordering all was easy to do
First time ordering all was easy to do, and goods received the next day. Great service, would recommend strongly
15 juillet 2026
Réponse de Nisbets Ireland
Thank you for your review. We're delighted to hear that your first ordering experience was straightforward and that your goods arrived the very next day. We really appreciate your recommendation.
Ordering was very easy
Ordering was very easy. Website easy to follow. Delivery super quick
8 juillet 2026
Réponse de Nisbets Ireland
Thank you for your review. We're pleased to hear that you found our website easy to use and that your order was delivered so quickly.
swift efficient service with real time…
swift efficient service with real time updates on deliveries
15 juillet 2026
Réponse de Nisbets Ireland
Thank you for your review. We're delighted to hear that you were pleased with our swift and efficient service, and that the real-time delivery updates kept you informed throughout.
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