Lookfantastic Avis 1 524

I loved the products!

Fant en limetid edition vare jeg hadde leta etter en stund . Super glad ! Men skuffelsen kom raskt da krav om toll og pakken lot vente på seg . Ikke VOEC registrert så du vet . Trodde en no registrert side ikke kom med tollkrav .
En liten ting blir fort kostbar med frakt og toll .
Produktet derimot - fornøyd !

Ødelagt mascara og tok en evighet å få den

They received my return and said they can’t refund me yet as the system is down . That’s not my fault and it’s a £150 order which has taken over a month to refund me

DON'T USE THIS COMPANY!
Things don't work and you can't get hold of them.
No phone number, no live chat - nothing.
I ordered something and they say its despatched - sitting somehere (with Evri??) - no one knows and I can't hold of anyone to find out.
Thank god I used my credit card for this so at least I have a way to get the bank to get my money back.

Ordered on the 13 December an expensive amount of presents for Christmas.informed it was dispatched on the 14th, ready to be delivered in 48 hours, tried to contact on the 18th to find out where it is, no chat option, so emailed. Contacted Inpost due to no contact at all from lookfantastic, they were helpful and said they hadn’t been able to collect from look fantastic. Today 22nd still no email response, chat function has returned and get a bot who said it was dispatched on the 14th as the answer to my questions and offered a replacement after Xmas. Requested refund to go to boots and buy and being told 3-5days after Xmas. Never ordering again.

Order no. 724350901. Ordered an expensive fragrance (over £100) 9 days ago. Very next day it was marked as dispatched but the courier has yet to receive it. Customer service is dire, non-existent in fact, and I am left helpless, not knowing what has happened to this purchase that was intended for a birthday present. Unacceptable that customers cannot speak to a human in these situations. Lookfantastic obviously do not care one bit about their customers, we are not valued at all, but treated with contempt.
Dreadful company, DO NOT USE.

I placed an order on Tuesday, it’s now Friday and the order still hasn’t even been dispatched. I contacted customer service and received nothing but generic “peak period” excuses, even though standard delivery clearly includes both dispatch and delivery.

No idea on when the item will be dispatched let alone received. Sort out your delivery times instead of lying to loyal customers.

Highly recommend to avoid this company!
Have made two orders and still waiting for them to be despatched few days later, but money has been already taken and nothing is happening!

i have ordered a few items from this company and guess what , no sign of it.There is no contact number and the chat box does not understand anything you put in. I have left messages and nothing. Shocking company. Avoid.

I’ve ordered many times before from this company, but recently had issues, and being fobbed off with excuses …

UPDATE.. After emailing higher up, my parcel has now been dispatched, and I have now received it!

There is absolutely no way to contact this company, despite the fact they have taken my money and failed to deliver the items I paid for. I regret not checking the reviews beforehand, as I would never have placed an order with them. I will be avoiding this company in future. They also state in their confirmation email that “payment will be taken within 48 hours of dispatch.” However, they took the payment immediately, and more than 48 hours later my order still hasn’t been dispatched. Completely unacceptable, bordering on fraud.

How do you actually get to speak to someone in customer services at your company? I can’t see the Live Chat option and have messaged as my parcel which was supposedly delivered yesterday by Evri has not arrived. I’m really unhappy as the only response I’ve had is a email saying you apologise for the delay in delivery despite the tracking showing it was delivered yesterday so want to speak to someone to find out where my order is!!

Ordered something. They claim it has been shipped. It should have arrived a while back. It hasn't. They do not respond at all to anything. Total scam.

I have been robbed. I returned a faulty shark flex style hairdryer (>£209), using the label etc sent to me by lookfantastic. However, they have suggested for over a month now, the item never arrived. So, they have taken my money, not issued a refund, replacement of even returned the goods i sent back. I am currently over £200 out of pocket with no product, even the faulty one. After A LOT of back and forth, the company is refusing to co-operate or show any accountability for the issue, and are seemingly not bothered that they have currently got over £200 of my money, and the product that was bought (and faulty).

UPDATE JANUARY 206: this issue still hasn’t been resolved and Lookfantastic are trying to hold me accountable for their many failings. £200 to me is relevant, to this company it’s a drop in the ocean. I am appalled.

I placed an order on Lookfantastic. The package arrived, and when I opened it, the palette was already used and very damaged. I've already contacted customer service, but it's very difficult to get a response. It's a nightmare; nobody solves anything. Please don't buy from Lookfantastic.

Account was deleted after I raised the issue that the serum they sent ( la roche posay b5 cicaplast serum) was mostly empty!!!

Update * lookfantastic replied to this saying they sent a message to my account however I have not received any email so far?

Waiting on another package that is late even though I purchased the premium delivery. I swore I wouldn't use them again after last time. They previously failed to deliver my package worth hundreds but I gave them the benefit of the doubt, placed another order and it's happened again. They make you jump through absolute hoops just to get the product you have paid for. Really hard to get them to re send the order and/or process a refund. Their customer services is shocking, they will fob you off continuously. Will never, ever, ever use them again.

Fikk det jeg skulle men esker så ut som den var åpnet. Den så ut som den var hoppet på og eskene inni var most og lokket på produktet var skadet. Alle overflatene på kremene er ommømbert og ikke slik jeg pleier få dem fra Blivakker.