Noba Avis 3

I feel it’s important to share this experience so others are aware.

This company’s refund policy is very concerning. Once you make a payment, refunds or cancellations are not allowed — even when customers are clearly dissatisfied. That is not fair business practice.

There have been numerous customer complaints, yet the company continues to sell its services confidently without properly addressing these issues. Transparency seems to be lacking.

From an employee standpoint, the situation is also disappointing. Staff can be terminated without notice or proper back pay. Promised salary increases were not honored, and employees are expected to work overtime for very low compensation. The workload does not match the pay.

It’s frustrating to see these patterns continue. Both customers and employees deserve honesty, fairness, and respect.

I hope the company seriously reflects on these practices and makes necessary changes.

I spent £124 on my CC (Visa) on 2/12/25 & received my order (on 3 for 2 offer on cashmere hooded jumpers) on 22/12/25. They are wrong sizes & very bad quality - NOT cashmere. I have been chasing return for 3 weeks with company refusing to supply return address or process refund despite advertising '14-day Free Return' period.
(i) Jumpers delivered wrong size - not as advertised - too small.
(ii) There was no delivery note or return details.
(iii) None of the garments have any label or tags attached to them. It is highly irregular to have no label showing the garment’s size, material, care instructions - especially given they are supposed to be "premium 100% cashmere.”
(iv) The material itself does not feel at all like cashmere - some kind of cheap wool with strange 'plasticy' white fibres.
(v) NOBA Lifestyle ask for details from the clothes labels but there are no labels.