Nogard Creations Avis 

147
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had 4 coasters gifted by a friend from this company with my wedding flowers inside. They're HUGE coasters so will easily fit large mugs on, and they're such a beautiful keepsake. Takes a while to be c... Voir plus

Noté 5 sur 5 étoiles

Brilliant pieces to gift for a friends wedding to help her remember and treasure her special day. Always good work from this buisness and well worth the wait!

Noté 5 sur 5 étoiles

Such lovely people so helpful, caring and efficient. After we had a bad experience with another company Nogard took over and we are more than pleased with our beautiful preserved flowers now in re... Voir plus

Noté 1 sur 5 étoiles

Quite a strange couple who own this business. They seem to want to or somehow end up on political comment sections arguing and leaving comments on their business account about extreme pro life views t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Prestataire de mariage
  2. Fleuriste
  3. Service de décoration florale

Écrit par l'entreprise

High quality funeral and wedding flower preservation service based in the UK, Cambridgeshire.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

147 avis

5 étoiles
4 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

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4,4

Tous les avis

(147)

38 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Wedding flowers

I had wedding flowers that did not appear to be in great condition by the time I sent them off as they had been placed on a grave initially. Nogard creations did a beautiful job and we are all so delighted with the finished heart resin . It does take awhile for each stage of the process but well worth the wait and Laura kept me up to date along the way and also answered any messages I sent her timeously.
Thank you so much

30 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent Products and Great Communication

I found Nogard as I wanted to preserve some of our wedding flowers.
I left it a bit late and some of the flowers were a bit worse for ware, but they did an amazing job with drying and preserving what they could.
They regularly communicated throughout they drying and manufacturing process and provided updates if I asked.

It does take a while however to receive the finished items, talking 5+ months, but that is to be expected.

I forgot to review at the time in 2022!

19 juin 2024
Avis spontané
Noté 2 sur 5 étoiles

Really disappointed

Really disappointed with both the timeline and the quality of the product.
The process took 9 months, and this was not made clear at all when sending the flowers.
Also, the key chains we ordered were put on chains that are not strong enough for the heavy resin. We had to have them re chained as they were likely to snap.

Update- I am glad to hear you have made changes. Due to the lack of communication during the process, we did not expect feedback if we emailed to complain. I’m glad to hear future customers will not have the issues with key chains and hopefully updates will be clearer and more regular.

For reference, the order number we were given was 1575

1 février 2024
Avis spontané
Logo de Nogard Creations

Réponse de Nogard Creations

Hi
Thank you for your feedback and review
I have not been able to find your order to contact you personally but I have requested your details.

Prior to posting flowers to us we advise that our lead times are a MINIMUM of 20 weeks but can be longer depending on the time of year when a customer receives our postal address. This is clearly stated and cannot be missed within our initial communication.

Clients are given updates throughout every stage of our process to keep them informed.

The chains we use are strong for the pieces as the resin does not tend to be heavy and only weigh a few grams at most. We make lots of keyrings all using the same chains and have never had this issue or feedback before.

Unfortunately we were not contacted by this customer regarding any issue in advance of leaving this review.
If we had been contacted we would have been more than happy to try to resolve the issue by looking at supplying an alternative chain.

We will look into this for the future.

Edit - since this review we have updated our keyrings to have stronger hardware we always value feedback and if the client had contacted us directly (we are not sure which order this review relates to as we were never contacted regarding keychains) we would have happily looked into this sooner and replaced the hardware on the keyrings for them

Noté 5 sur 5 étoiles

I wanted a to find a way of preserving…

I wanted a to find a way of preserving my wedding flowers. I found Nogard Creations on line and instantly liked the choice of products they made, all totally individual and unique. The communication with Laura was great, she kept in touch at every stage as the process as it does take a while , and even a discussion about which flowers would work the best and options before the process. Our paperweight is beautiful and I will cherish it forever, just being able to still enjoy my flowers makes me smile. Packaged beautifully and I couldn’t be happier- thank you Laura and Jamie x

29 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful way to preserve wedding flowers

We wanted a way to preserve our wedding flowers, as we were straight off for our honeymoon and didn't get time to enjoy the flowers after the wedding.
I found Nogard Creations, and loved the idea of preserving them in different formats. We bought our initials and some coasters and when they arrived, I am very impressed with the quality and the flower showing in the resin! Absolutely beautiful! The packaging was lovely and made it special opening. Now they are proud of place!! As preserving flowers take a while, we did have to wait a long time (9months) for them (they kept us up to date with progress reports throughout). It was definitely worth the wait as the quality is amazing!! Would definitely recommend!

21 février 2024
Noté 5 sur 5 étoiles

So great!

I used Nogard to preserve my wedding bouquet and they did not disappoint. They regularly gave us updates about the process and helped me select the right items to show off my flower range. I’m so so happy with my different items - thank you!

21 décembre 2023
Noté 5 sur 5 étoiles

Handmade Coasters

I and my sister, who received these as a gift, were so pleased with the quality and clarity of the coasters. The flowers looked so delicate and perfect!

26 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

DO NOT USE THIS SCAM COMPANY!!! PLEASE READ

DO NOT USE THIS COMPANY!!!
Please look into other 1 star reviews for this company, they are scamming many buyers! They are a scam! This company had ALL of my sentimental wedding flowers and I never received any items back from them. 6 months on I questioned where they were and just received very aggressive and rude messages back from Laura. The customer service is APPALLING, I was told they would simply 'dispose' of my wedding flowers if I was to contact Etsy. They scam buyers on Etsy by marking the items as dispatched when they haven't been, so that they do not have to refund or even deliver the items! I spent a lot of money on these and no items or refund ever received. Please please please avoid, there are much more legit companies out there!

15 décembre 2023
Logo de Nogard Creations

Réponse de Nogard Creations

Hi Racheal

We are definately not a scam company. We have many clients we have completed orders for and dispatch around 20-30 preservations every single week. These are easily seen on many of our channels. We also invite every customer to leave a review via message when we dispatch their order.
I’m sorry you feel that we were rude to you but we were not (I have attached a blog post showing the conversation we had)
I simply offered to send them to you in the USA, you refused and said they were for fiends.
I then offered to send them directly to your friends but you refused.
I then offered a 50% refund which covers our time, storage and materials for drying your flowers you again refused.
Of course if there is an open case against us meaning we have completed all work so far on your flowers we would not just send them back to you. We would never actually dispose of flowers as this would be devastating for us. We understand the value of precious flowers as we held onto our baby’s funeral flowers for a long time before deciding what to do with them just when we started preserving peoples precious flowers.

The only reason orders are dispatched prior to being complete is Etsy set a maximum wait of 10 weeks. Most flowers are not even dry within that time frame and if orders go overdue we get penalised by Etsy.

The main reason you are upset is because they wouldn’t arrive for Christmas which I fully understand but this does not mean we are a scam company.

Now you have received a refund from Etsy in the form of gift vouchers

I would appreciate you made the review honest and not lie about our company as this could be considered as defamation and slander. We are not a scam company in the slightest. We make many peoples flowers into beautiful ornaments and trinkets.

Link to the conversation to show we were not rude or aggressive we simply explain the details precisely to save any confusion and offered the resolution we could to solve the fact you were moving the to the USA

Https://nogardcreations.co.uk/blogs/news/experience?_pos=1&_sid=eb8f25797&_ss=r

Noté 5 sur 5 étoiles

Beautifully preserved wedding flowers

Beautifully preserved wedding flowers. Professional and friendly service made all the more personal with updates on how on the process is going and at what stage the preservation of my flowers were at. Something to treasure from a very special day. Thank you so much.

29 novembre 2023
Noté 5 sur 5 étoiles

Exceptional product and customer service

Fabulous customer service and quick responses to questions. Beautiful presentation in the box for delivery. Felt like I was unwrapping a present. The the product itself is exactly what I was hoping for. Great selection of flowers from my bouquet for my to treasure.

15 novembre 2023
Noté 5 sur 5 étoiles

Beautiful memories preserved

Wonderful to have flowers from my Mum's coffin spray so beautifully preserved. Good things take time and Nogard Creations do a wonderful job and keep in touch with you while the process is underway. Simply wonderful. Thank you!

1 novembre 2023
Noté 5 sur 5 étoiles

absolutely stunning beautiful work of…

absolutely stunning beautiful work of art! Professional and friendly service! The quality is beyond my expectations! So so so so happy to have sent my bouquet for preservation, honestly a very cute idea which I’ll treasure forever.

29 octobre 2023
Avis spontané

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