Zero STARS!!! Please DO NOT ORDER FROM THIS COMPANY!! I should have known better. There are no reviews on the site. That should have been my first warning, I saw a picture of a topper that... Voir plus
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1,6
Mauvais
84 avis
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Stay Away
I was really looking forward to dealing with Nomardic, as they seemed to have a well-curated collection of sewing machine hardware. Unfortunately, they have turned out to be one of the most difficult companies I have had to deal with:
1. The item arrived 25 calendar days after ordering.
2. There was never any acknowledgement email sent to me after the order - I did not receive an order number, nor did I know whether or not the order went through successfully. In order to get any type of status update on the order, I had to confirm through my credit card merchant.
3. The item was significantly not as described. After several back and forth emails with their customer service, it was pointed out to me that the listing did indeed state the item correctly. The item listing was for a laser sighting, which was supposed to come with three different lenses, whereas I only received one lens (which rendered the item completely useless to me). Their representative pointed out that the one lens was noted during the checkout procedure, however, throughout the written description of the item, it was heavily implied that the item would ship with all three lenses. Nowhere in the listing did it state that the three lenses would need to be purchased separately (with other vendors, the same item ships with all three lenses).
4. The items were overpriced by about 50%.
5. While the items were advertised as being returnable, the actual return process was convoluted and time-consuming, and the customer has to pay for their own return shipping (including insurance) to the Netherlands.
Positives about the site:
- The customer service representatives were very polite and attentive, although it took them about 48 hours to respond to any inquiry made.
- The items were definitely overpriced, but were of high quality.
The item I purchased retailed for $40 on the Nomardic site (with only the one lens), and purchasing all three lenses would cost approximately $90 - $95. I wound up purchasing the same item (with all three lenses) on Amazon for $45 (and received it two days later).
In the end, I decided not to pay for international return shipping, and am now left with a useless item that I'm not really sure what to do with.
15 octobre 2023
Avis spontané
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