Misleading “easy returns”
Misleading “easy returns” – not what they claim
I had a very disappointing experience with this company.
I ordered a men’s Large jacket, but the sizing was completely inaccurate — far smaller than expected. When I contacted them, they refused to acknowledge any issue and insisted the item was “correct” simply because it had a Large label.
Their website advertises:
“Easy, hassle-free, 30 days return”
This is misleading.
In reality, they require you to pay significant return shipping costs (around £30–£35 or more) to get a refund. That is not “easy” or “hassle-free” — it’s a barrier designed to discourage returns.
They also offered a partial refund/discount instead of properly resolving the issue, which suggests they are more interested in avoiding returns than supporting customers.
The whole process caused unnecessary stress and frustration. I would strongly advise others to think twice before purchasing, especially if you rely on sizing accuracy or expect a straightforward return process.
Réponse : Norablake
Hi,
Thank you for your review.
We are unable to locate any order associated with the details provided, which raises concerns regarding the accuracy of this claim.
We kindly ask that you contact us directly with your order number and purchase details, as without this information, it is not possible for us to verify or investigate your case.
For clarity, our return policy is publicly available and clearly explains that:
Returns are accepted within 30 days
Return shipping costs apply unless the item is faulty
We also always provide customers with clear options, including returns or partial refunds, depending on the situation.
If this is a genuine order, we encourage you to reach out so we can assist you properly. Otherwise, this review appears to be unverified and potentially misleading.
Kind regards,
Nora Blake Team