Norbury London Avis 27

DO NOT BUY FROM THIS COMPANY. Call themselves Norbury London but when they send dresses which are nothing like the photos to advertise, the only way to get a refund is to return them to CHINA!!! Fraudulent scam. Please don’t make the mistake I did. Dress coat £39.99 cost to return £35! Dress sent was cheap and nasty. Photos and wording of advert are complete rubbish. They should be ashamed. Don’t serve the 1 star but I couldn’t mark it as 0 or
Minus

Poor quality clothing and a disappointing experience overall. My order arrived much later than expected, and by the time it was delivered I no longer needed the outfit. I requested a return on the day of delivery, but was met with a lengthy back-and-forth email process instead of a straightforward return.
At no point during the ordering process was it made clear that the items would be shipped from China. Norbury explained that only their customer support is based in the UK, while their fulfilment and logistics partners are located outside the UK. This was not made clear during the ordering process, and consumers are not adequately informed about these arrangements. As a result, returns can be very difficult and potentially costly for customers. Due to these concerns, I have informed Trading Standards.

Incredible advertising but completely false. VERY cheaply made, not even a label in it. Fabric is cheap. Took weeks to arrive and Returns process is non-existant in my experience.

Items are Poorly made, poor quality,
Not based in the UK which is why I purchased it I’m sending the returns. It is to China and they want you to pay for the shipping back which is usually the price of the item which is why I wanted uk based?
It is false advertised. I do not think the company exists at all based in China.

Where to start? I placed my order on 13 May, it arrived on 8 June, which was too late as the items were needed prior to delivery.
From their website pictures you are misled into thinking that items will be delivered from London. It is only on closer inspection, looking at the cars, for example, that you realise it’s a foreign country, most probably China.
The two items I received are cheap and nasty. One, a padded bag depicting a Yorkshire terrier, is very basic and not worth the £30 I paid. The blouse is made of a cheap man-made fabric and bears very little resemblance to the photo online. It’s meant to be white but is greyish in appearance, and the sizing is completely wrong; 12/14 would easily fit a UK size 16 if not bigger. Again a waste of £30!
Please avoid this company at all costs. I just wish I’d seen the reviews before placing my order. Having now read other reviews I am left wondering how I’ll get on trying to get a refund. Wish me luck!
AVOID, you’ve been warned.

If I could give 0 stars, I would. This company is an absolute scam and I urge anyone considering ordering from them to think twice before wasting their money.
I ordered a dress for a wedding and, being pregnant, finding something comfortable, flattering, and suitable for a June wedding has already been stressful enough. When I came across this dress online, I genuinely thought I’d finally found the perfect one. What arrived was nothing short of shocking.
Firstly, delivery took over 3 weeks, despite the website suggesting otherwise. Then when the parcel finally arrived, the dress inside was COMPLETELY different from the photos advertised. The colour was vaguely similar, but the style, shape, material, and overall quality were nothing like what I paid for. It looked cheap, poorly made, and is certainly false advertising.
The worst part is their returns process, or lack of one. Trying to send the item back has been impossible.
Please do not fall for the fake photos and misleading advertising like I did.
Avoid this company at all costs.

I would give zero stars if it were possible. Took weeks for delivery to arrive. Items look nothing like the pictures. False advertising. Quality is beyond awful. Returns service is equally dreadful. Companies like this should be banned from trading.

This is a fake website advertising good-looking womens fashion, but in reality, it's a cheap Chinese knock-off outfit. I ordered a dress for my wife, and it looked great on their website. It was delivered today and its made of cheap fabric and is a poor fit. There's lots of dodgy sites like this advertising on Facebook so before you buy check Trustpilot for reviews. You'll save your money.

Wish I had looked out for these reviews before I purchased!

The item has taken over 3 weeks to arrive. When it did, the fit was awful and the fabric is scratchy and stiff. Nothing like the images shown in the website.

I have emailed for a refund but have heard nothing back.

Wish I'd read these reviews before ordering!!! Do not in any circumstances use this company! I ordered what looked like a gorgeous summer jumpsuit. Took 3 weeks to arrive, material and fit are terrible and there is no chance of return. TOTAL SCAM :(

I ordered a dress from this website, site is called Norbury, London, however the garment came from China. The dress I received was shoddy, badly designed, and made, the material was appaling.

Less than one star! Quality is awful and I complained that the garment was faulty so I should not incur return costs - which turns out are to China! No response from the company and no refund for me

one star is to generous terrible quality and was not made clear that returns have to be posted to China. Do not be tempted to order from here.

Do not use ! Total Fraud.
This company is based in China not London.
Quality of clothes is terrible, you have to pay a high price to return to China and they most certainly do not refund you when you return.

My wife was also scammed by this company. Please avoid - they are not based in London, they do not send anything like what they advertise (just very cheap rubbish) and by all accounts almost impossible to get a refund.

Awful company - read other feedback!
Implies it’s based at a London shop (China!)!
Quality/manufacture and sizing disputable.
Costs a fortune to return to China (tracked)
to receive refund.
Please, please do not purchase from this company!!

Calls itself Norbury London Uk and shows a gorgeous photo of a London shop. Not London not Uk but from China. They took over a month to arrive and are nothing like the photographs show. Awful. Now they’ve said they will refund the money if I send them back to china and they will inspect and give me my refund.

Still not received order, i placed the order on 29/4/26 today is 15/5/26 and it still says the same thing on the delivery. I will give until next Friday then i will call the bank to get a refund. I wish i had read the reviews first but the website looked good. A mistake i wont make again.

I would actually say ZERO stars as this is a complete con. The dress advertised is NOT what I received. Correspondence is with China - dress is from China, 100% polyester... making a return is back to China and you have to pay for tracked package which I wouldn't be surprised if it went missing on route!

Total scam. Ordered a dress which looked amazing on the website. When I received it it was a crumpled mess and it didn't fit. Asked to return it and they offered me 15% off my next order and I could keep the dress. After contacting the company I could return the dress at my expense to China. The address to send it back to look suss.