Nordicsport.com.au terrible customer service experience 1/10
Thu, Sep 3, 11:23 AM (11 days ago) Warning avoid this company at all costs. I purchased 4 x digital timers from them. I correctly entered my delivery address the company knew that i was a customer residing in New Zealand. The online shopping portal charged me $10.00 AUD for international delivery. In total I paid $193.00 AUD. Then a few days later after taking my money I receive a second invoice email informing me that i need to pay them a second time for an additional delivery cost. See excerpt from their 2nd email below. Hi Paul
For this order to proceed there is an additional AUD29.00 in postage that will need to be paid. We did send an invoice for payment, if you need this sent again let us know.
Regards
Neal Pitman This company Nordic Sport are dodgy as hell and extremely unsympathetic to their customers the only thing that is clearly of interest to them is to charge you extra money after the point of sale for delivery. Is this a money making racket? Needless to say i promptly cancelled my order and they are still holding on to my money and i have not yet received my full refund. Its taken three emails before they bothered to reply, I still havent received my full refund. I also posted a google review of this customer experience and they wasted no time in replying to try and cover their collective arse with pathetic excuses for their bad customer service and poor business ethics. Wasted both my time and my energy its taken over 11 days having to sort this crap out. Avoid at all costs don't do business with dodgy companies like this 1/ 10