northernrespiratory.ca Avis 

Staff were very accommodating, friendly and knowledgeable.

Steve and Northern Respiratory go the extra mine when they don't even have to. I've been on CPAP for about 8 years and was so happy to find Northern Respiratory a few years ago. The others don't care about the patient at all, often out of stock, and outright rude. Steve understand we have choices and that the customer's time is import too. (I was told when trying to by filters at my old place that, "The person that does that is on lunch. Can you come back in half an hour?" I didn't.) Wouldn't even think about buying my machines and supplies from anywhere other than Northern Respiratory.

I cannot say enough about how helpful all staff were. My CPAP machine was recalled, they provided me with a loaner immediately as I did have health problems related to the recall. The time they spent with issuing a newly recommended mask, hose, CPAP machine and explanation of all settings was phenomenal! Over the phone, during Covid, everyone I spoke to was so pleasant that I have to deal with these exceptional people from now on. In ten years of CPAP, I have never had such service, pleasant staff or care. I would highly recommend Northern Respiratory for any respiratory issues. Highly knowledgeable for all CPAP machines, etc. 10 stars

Knows products well. Offers sound advise as to what product to use based on sleeping position etc.

I ordered a new mask for my husbands breathing machine and Rob told me that there was a deal where you buy one mask and get a second mask for free. As a result we now have two brand new masks. We made arrangements to pick them up a few days later. Excellent customer service! Rob takes the time to talk to us and gives us the best deal possible. We have been a customer of his for close to 10 years. Lori Holotuk

Great servicei

My initial appointment was very thorough and the staff ensured that I had a complete understanding of how to use my equipment before I left the office. They were pleasant, friendly and polite. I felt at ease as I had been anxious regarding my newly diagnosed problem

The staff at the front desk were very helpful in figuring out if I had coverage (which sadly I did not)

In addition I have had 2 phone check ins by the staff to see how I am managing.

This is the kind of follow up that demonstrates Northern Respiratory's commitment to customer service.

I am very impressed with Northern Respiratory and I will highly recommend this business to others.

Always Great service, and product is exactly what I needed. Thank you

Incredibly knowledgeable and kind staff. Highly recommend them!

I was greeted with respect, didn’t wait and everything was perfect. I didn’t feel anything negative, all my concerns and questions were answered before I asked.

Very friendly and helpful. Was able to get my cpap machine right away and the teaching was awesome. Had some issues with one mask and they were very helpful to help me find another one that would work better for my needs. I would definitely recommend them!!! Thank You!

I picked them because they are a local business, and I was not disappointed.
The staff were friendly and knowledgeable.
I recommend them 100%!

great service. Pam asked the right questions and was very helpful.

I was provided the cpap equipment that I requested. I had talked to several friends for their advice. I got the pillow model. I had problems and asked to try another model. They had no problem giving it to me. It was more comfortable but the events were still too high because of mouth breathing.

A You Tube site said to try putting tape over my mouth while another site said be patient. I did both and went back to the pillow model. Now it is comfortable and my events are lower than 5. A very happy cpap user.

It's so nice to have a local company that knows their trade, is responsive to needs, and can even go above and beyond for unusual situations/changes. It was chance that caused me to originally go there, but it is satisfaction that has made me a permanent customer.

Very friendly and helpful.
Good feedback to see how all is going with the new CPAP machine.
Excellent assistance with pricing.
Really appreciate the good service.

Steve and staff represent the epitome of great customer service.
They are not only knowledgeable about their products but they are courteous and pleasant.
They truly make an effort to provide the best experience.

Excellent service. They make sure your needs are met.

Everything has gone well for me. Takes some time getting used to various options but very positive overall.