Excellent service from Norton Finance, especially Tom. From the beginning, he was professional, responsive, and kept us updated throughout the entire process. Our case was not straightforward, but... Voir plus
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What can I say.....Laura Evans an absolute gem of an employee to Norton Finance. Laura's professional manner and excellent customer service skills are to be admired. Nothing was too much trouble,... Voir plus
The process was so quick. Nina was really helpful and kept me fully updated and informed throughout. I felt no judgement at all which made a difficult situation a lot easier. There was no pressure to... Voir plus
Looking for advice on a re mortgage or equity release and came across Norton Finance with very good reviews. Calls with an advisor (Matthew) were scheduled and always on time, very professional and l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Courtier en finances
- Institution financière
- Courtier en prêts hypothécaires
- Société financière non banquière
Écrit par l'entreprise
Norton Finance are a leading provider of low cost loans and mortgages. We're a broker, not a bank, allowing us to search wider to find the perfect mortgage, secured, business or personal loan to suit your requirements. Get your FREE quote today.
Coordonnées de contact
Norton House, S60 2DR, Rotherham, Royaume-Uni
- nortonfinance.co.uk
4,8
Excellent
166 avis
Demande des avis aux clients
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Louise Barnes made the experience a…
Louise Barnes made the experience a stress free uncomplicated one. Extremely knowledgeable and helpful to any queries
2 octobre 2025
Réponse de Norton Finance
We really appreciate you taking the time to share your experience and it’s great to hear Louise made everything smooth and uncomplicated for you. We’ll make sure she sees your feedback! Thank you 😊
Credit Report Error Added unknown nsme
Had an unknown name added to our credit file by Norton Finance without permission, credit rate has been effected. Won't help us remove name and think an apology is good enough.
19 juillet 2025
Avis spontané
Norton Finance made my job less…
Norton Finance made my job less stressful and they were always polite, professional and very efficient at what they do.
Top job 5 star
10 septembre 2025
Good and hard working with difficult…
Good and hard working with difficult circumstances
8 septembre 2025
Steve Bacon was so supportive in…
Steve Bacon was so supportive in assisting us with this process. Information was given throughout the process and we were made aware of all areas of the loan we were requesting. Completed in a very quick time.
28 août 2025
Avis spontané
excellent service big thank you to…
excellent service big thank you to steve and team for helping me to complete everything really appreciate your help well done
14 août 2025
Avis spontané
Excellent service Laura and Matthew were so helpful and made the process so smooth highly recommend
Overall process was so hassle free and smooth and completed within 4 weeks vey efficient and also offer great advice
11 août 2025
Advisor Steve was brilliant very…
Advisor Steve was brilliant very patient with me and my questions
Guided me through the process
Thank you to all
28 juillet 2025
Avis spontané
Outstanding service from start to…
Outstanding service from start to finish!
I can’t recommend Norton Finance highly enough. Paul Wright, Laura Burgar and Amy Bugdol were an absolute pleasure to work with on our loan — knowledgeable, responsive, and consistently professional. Their dedication to meeting our timeline, combined with genuine client care, made the entire process smooth and stress-free. They are a true credit to the company. Thank you for going above and beyond!
25 juillet 2025
Avis spontané
Excellent Experience with Positive Outcome
Louise, Laura and Jordan at Norton Finance were amazing. They always contacted me when they advised me that they would and the fast progress of my application was down to their diligence and professionalism. I have had a successful outcome and cannot thank them enough. I would definitely recommend anyone to Norton Finance.
14 juillet 2025
Réponse de Norton Finance
Thank you so much for your kind words! We’re happy to hear you had a great experience with us and felt supported throughout. It means a lot that you’d recommend us, and if you ever need anything in the future, we’re here to help 😊
SB = £5000 broker fee vs £500…
Dealt with SB £5000 broker fee (more than 6%) vs £495 lender fee. Be very careful, Left us worse off than ever with a crippling high interest product we cannot get out of.
12 juillet 2025
Avis spontané
Dealt with Mr Steve Bacon
Dealt with Mr Steve Bacon - made the process easy and stress free. Communication was consistently clear and prompt which is helpful when going through an application like this. Would definitely use Norton Finance again.
11 juillet 2025
Avis spontané
Réponse de Norton Finance
Thank you for your lovely feedback! We’re so glad Steve helped make the process easy and took the stress out of it for you. It’s great to hear you’d come back to us again – we’d be more than happy to help!
Never get back to you.. waste of time
Queried about a loan 2 weeks ago had 1 call off callum, said he would get back to me next day never called
Called yesterday was told Lee was looking into it & was waiting for a reply from one more lender.
Called today line engaged for Lee spoke to a lady.
Feel like I've been fobed off with this company
No one gets back to you, you have to chase yourself.
Back to drawing board absoloutey disgusting customer service
Avoid !!!!
Don't bother
3 juillet 2025
Avis spontané
Réponse de Norton Finance
Thank you for your feedback and we're sorry to hear about your experience.
We always aim to provide clear communication and a smooth customer journey, so we're sorry to hear that you felt let down.
Having reviewed your case, your application was submitted on the 30th and progressed as soon as we received your documents on the 3rd. Everything was prepared by the 7th, but unfortunately we weren’t able to reach you to move things forward.
We understand you had concerns about fees and going directly to the lender. As we explained at the time, Pepper only accepts applications via a broker and our fees are clearly outlined from the outset and are only payable upon completion. You're under no obligation to proceed if you're not happy with the options provided.
We appreciate your frustration and are sorry we couldn’t find a solution that suited you on this occasion. If you’d like us to revisit your options, we’d be happy to help.
Not suitable for an individualised referral or assessment of your needs
I was interested in getting a small loan and hoped that Norton finance would look at my financial position and excellent credit score and refer me to some credible and competitive lenders. I was referred to two. Both of which said that they only lend to people with poor credit scores and would lend to me at 35%! I explained that I could go to any bank and get a better rate than that. They stated that they couldn't compete as they ONLY loan to people with credit problems!
So- do not use Norton Finance- they do not treat you as an individual- they merely take your confidential details and share with companies at random. I also noticed that they seem to take a huge financial cut from referring you. I asked for £15,000- but the amount I would get was £14,000- (due to fees- I assume?).
1 juillet 2025
Avis spontané
Réponse de Norton Finance
Thanks for your feedback; we’re sorry to hear you were disappointed with the options provided.
We work with a wide panel of lenders, including specialists in helping customers with complex credit profiles, and an excellent credit score alone doesn’t always guarantee access to the lowest rates. Lenders also consider factors such as affordability, outstanding credit, and other customer circumstances.
We would never share customer details without explicit consent. As a broker, we share information with our panel of lenders to try and find the best deal for a customer’s circumstances. Any fees are only charged upon completion and are clearly outlined in the documents we send and on our website. Customers are under no obligation to accept any recommendation and we pride ourselves on our customer service.
If you’d like us to take another look at your options, we’re happy to help.
Customer Service at it's best!!
From the start of the application with Paul Wright who was very knowledgeable, helpful and professional along with his colleague Laura Burgar who kept in touch until completion of property.
I cannot fault their service, this was customer service at its best!!
30 juin 2025
Réponse de Norton Finance
Thank you so much for your lovely feedback!
We’re really pleased to hear Paul and Laura provided such great support and kept you updated throughout, that’s exactly the service we aim for.
Wishing you all the best with your new property 😁
A really efficient and fast service…
A really efficient and fast service with excellent support from Steve. He went out of his way to keep us informed of progress and gave really good guidance. The only downside is the size of the fee, but otherwise I’d happily recommend Norton to others looking for a second charge mortgage.
18 juin 2025
Avis spontané
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