Norwall PowerSystems Avis 

Great experience. Ordered a 24kW Guardian about 10 days ago and it arrived this morning. The third party delivery did not ring the bell or ask me to sign for it - which I would have preferred to do and also would have preferred to have them place it in a different location - but that's not on Norwall.

Standby generator delivered today:) Jan 11, 2022. I ordered it online Dec 11 2021.Transaction was smooth and communication was great from start to finish. Highly recommend Norwall.

Very good to work with , prompt service during these tying times of COVID .

Good unit -- just what I need for service on retirement home. I had to build my system at my service entrance at my existing farm to prevent both main and generator breaker being on at the same time. This unit is prebuilt and listed.

Long delivery times, maybe Covid related, but we're only talking an air filter and oil filter.

We were able to get a great generator from them that was not available anywhere else. It is on the way now and should be here any day. I can't wait to see it and get it installed.

This is the second Cummins standby generator I have purchased from Norwall. My wife and enjoyed the piece of mind having the first generator, so after moving to another state and in the process of building another home, it was a no brainer to order another. Our first generator order went so smoothly that I went right to Norwall for this second order. Their website is easy to navigate, and ordering is easy. The COVID delays are not Norwalls fault but still frustrating. The only reason I gave them 3 instead of 5 stars, was that we were contacted days after placing our order and informed that they considered our shipping address as rural and if we wanted to continue with our order we would be charged another $200. I went ahead with the order because we didn’t have the time to shop more. I just think there should have been some loyalty considerations on their part, and maybe waved or halved the fee.

I'm a new customer of Norwall Power systems and I heard about them on their web sight. I feel they are very good at letting you know about your product I'm very excited to receive this product as soon as I get it.

arrived as described, on time .waiting to install unit and can check out the equipment

Excellent service even at this time of year

Great experience. I use Norwall more than I use anyone for generators. And as a returning contractor, they always look out for me.

Still have not received product after 2 weeks and no communication from Norwall.

Best Company I Have Ever Worked With..... Kept Me Informed With Delivery an Questions I Hade!!!!

The generator came without a scratch. Everything was there as advertised. Started right up and works great.

I called 12 days after placing the order to check on status and ensure the product would be shipped. I was rudely berated by an employee with the first name of McKayla. I have never in my 64 years been treated as aggressively and rudely as she did yesterday.
She rudely told me to reread the original email and that it would answer my question. She never would give an assurance of product availability or even status. I asked if she was having a bad day or was normally so rude. She told me how rude she thought I was. I responded that I had parted with ~$6,000 to her company so I had some basis for being upset with her behavior and stonewalling. She would not back down. A rule I have is not to do business with jerks. She was a jerk. I cancelled my order.

Don’t order from here, you won’t get your parts

Always a pleasure dealing with Norwall associates. I would highly recommend. Excellent knowledge of the products they sell and five star customer service.

Excellent service and product. I was kept informed at all stages ordering, processing, leaving warehouse and delivery.