Norwall PowerSystems Avis 

I can not rate this because I haven’t received anything yet. And I haven’t heard when I will receive anything. I’m in the DARK

Very bad. Because I ordered two generators y they sender just one. I am waitin for another. Still waiting.

Order delivered as promised. No hassle highly recommend.

Unit arrived within the time frame projected. Delivery company was very helpful and competent. Haven't had unit installed yet but I am looking forward to utilizing its service.

So far so good.
Generator runs as expected.
Delivered in excellent condition.

I am very pleased with the generator that I purchased the delivery was perfect aunt everything was more than I expected

Order was placed months ago, I've been charged, the order has not showed up, and customer service is seemingly completely absent. Unacceptable, scam company. Don't ever do business with them

I am very please with the service l received from my order to the delivery. I am looking forward to making a future purchase for my other property

What I ordered was shipped quickly and exactly what I ordered at a good price. That works for me!

Great service and products, price great.

The purchase experience was straitforward but shortly after placing an order I sent a message through the website that went unanswered. It has been over a week since sending the message.

Still have not received my shipment. USPS is not reliable. Other than that happy with my experience.

No update or information on orders weeks overdo. Will I ever get my order? No customer service at all. When questioned they block your emails

Even in the midst of Covid, supply shortages and delivery delays, Norwall kept us informed and up to date. THANK YOU. A HUGE thank to you Sharon D. in sales/customer service who caught our rookie mistake on our order and FIXED IT ... so we had no further delays. We highly recommend Nowall Power systems for their professionalism!

this is the first time using norwell bought a new generac 14k generator my old one took a dump shipped out to my house 1 week norwell is a good place to deal with.thanks mike

Please read email chain below. Horrible customer service. I have purchased multiple generators from Norwall and this is how they treat returning customers. I was not asking difficult questions just trying to understand shipping policies.

Hi Jesus,

This is what the fee is to the destination terminal and we are not going to go back and forth on it. You can either pay the high freight fee or cancel the order. All of the terms for shipping are on our website.

Thank you,
NORWALL-Blue

Kaylyn
Kaylyn
Office: 855-453-4494 Ext:224
Fax: 928-208-4752

From: Jesus Gonzales l
Sent: Thursday, September 16, 2021 8:08 AM
To: Kaylyn H
Subject: Re: Estimate 44836 from Norwall PowerSystems

Kaylyn,

Sorry, I do not understand. Last time I was told it was the neighborhood. Where is the free shipping? Are you saying it is all of Arizona? Where is the destination terminal?

Jesus Gonzales
President/Owner
Pulse Electric, Inc.
520-471-3661 (cell)

On Sep 16, 2021, at 7:24 AM, Kaylyn H
wrote:


Hi Jesus,

This is to get it to the destination terminal and changing the location would not change that.

Thank you,
NORWALL-Blue

Kaylyn
Office: 855-453-4494 Ext:224
Fax: 928-208-4752


From: Jesus Gonzales
Sent: Wednesday, September 15, 2021 4:10 PM
To: Kaylyn H
Subject: RE: Estimate 44836 from Norwall PowerSystems

Kaylyn,

Can we change the shipping location. I can meet them anywhere in Tucson, Az as long as they have a lift gate.


Jesus Gonzales
President/Owner
Pulse Electric, Inc.
520-471-3661 (cell)


From: Kaylyn H
Sent: Wednesday, September 15, 2021 3:18 PM
To: Jesus Gonzales
Subject: Estimate 44836 from Norwall PowerSystems

Dear Customer,
Per our shipping department, we will need to charge you a shipping fee of $50.00 to ship your order to you. This is due to that your shipping address is located in a high freight rate ship area and we are charged higher than typical costs by the shipping companies to ship to that area. Our complete shipping policy is listed on our website. Please let me know as soon as possible if you will accept this shipping fee and would like to proceed with your order.

Thank you, have a great day!

Thank you from Norwall PowerSystems!
NORWALL-Blue
Kaylyn | Sales Department
Office: 855-453-4494 Ext. 224
Fax: 928-208-4752

I wrote a letter the day I received the product and never got a response from Norwall.
The product was as advertised however the shipping company never contacted anyone about delivery.
Dropped off at driveway (as stated) box was torn and no one was called to inspect or sign for purchase product (generac generator)
Luckily it was not damaged and I am honest and Not saying I never received it.
As it was never signed for when delivered.
Regards
T.R

$200 CHEAPER SOMEWHERE ELSE WITH A QUICKER DELIVERY TIME RUDE PEOPLE ON THE TELEPHONE THE DELIVERY COMPANY ESTES WON'T RETURN CALLS WHEN THEY DO THEY ARE VERY RUDE

Took a few calls in to get a human and when I did my questions were answered. However, when I emailed back (as I didn't want to sit on the phone again) I didn't receive a reply - my card wasn't charged so it concerns me my order isn't processing. When one is waiting 8-24 weeks a little update to give you those warm fuzzies would be nice and appropriate.