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I ordered two of the new style Little Miss mugs, they cost slightly more than the old style mugs. The order was paid for and completed online and 10 minutes later I received a very polite phone call from the company. They apologised because they did not yet have the new style in stock and it would be the following week before the mugs could be sent. I was happy to accept the old style and I was reimbursed the difference. The mugs duly arrived well packaged. I would certainly use this company again and recommend them to friends and family.

I recently placed an order for quite a few toys with NotTheUsual. I found some great products at competitive prices and found the staff extremely friendly.

Nice mugs, quick delivery but box the mugs were delivered in was crushed at the bottom.was a a gift for friend so was a bit disappointed.

Great company, was really impressed with the customer service when one of my items was no longer available
Only downside was the website wasn't great on my I pad - kept jumping screens

I live in NZ and was looking for a gift for a friend's child. When the item I ordered turned out to be out of stock, Richard helped me sort out an alternative gift nice and quickly :) Good online support when you're on the other side of the planet is much appreciated!

Excellent service with items exactly as described. Was impressed that they sent a cover at I'd ordered in a rolled tube which some companies charge an extortion amount for. Will definitely use this company again

Very quick to come back and confirm details of custom request. My spelling mistake was quickly corrected and proof showed all details of original

I ordered a wooden photo box with inscription for my 5th wedding anniversary. It arrived promptly, but unfortunately the inscription was wrong I contacted not the usual to explain. They apologised and said they would replace. I needed to know it would get to me on time and they assured me it would. I then later in the day received a call from I presume the owner apologising and saying he'd spoke to the supplier and it would get to me before Friday. And it did, and it's perfect, and I just wanted to commend their customer service this is exactly as it should be especially when he told me I didn't have to return the faulty box, so no running around for me trying to post back the goods really appreciate that. I will definitely be back and would recommend the website
Sara

Product was a lot better in person and the image didn't do it any justice !

I placed an order onine for some Mr Men mugs.. They were competitively priced in comparison to other sites I looked at. Also they had all the range in stock. The delivery charges were reasonable but as I was going to be in Birmingham I arranged to collect them myself.

The order was ready as soon as I arrived and the items were perfect. I'll definatley use this compnay again.

Although the item I purchased was not suitable it was not because of standard or service. It just did not meet my needs. A full refund was quick and back into my account immediately with no fuss. I will definitely keep looking at this site for unusual and quirky items. Thank you.

Absolutely love the specs cases I bought and admired by many colleagues and friends. No doubt they ordering soon😄

The goods arrived promptly, well packed and were just what I wanted.

Found the website by accident on Google and was very pleased with my purchase. Will order again, however did not that the delivery time was much slower than I had expected.

Easy to use website, they had the best price for the product I wanted. Dispatched same day and delivered quickly.

Very happy!

I've not recieved my order as yet, but when placed I got a phone call the next day from a very friendly guy to apologise as their was going to be a delay! I was in no big rush so happy to wait! The fact that they took time out to call me instead of sending an email, was a very nice touch it shows they care about their business and their customers!! I would not hesitate to think of this company first next time I need a girt! Great products at good prices too!! Top scores all round!! :D

when looking for a make up bag the results were just the usual styles. then I got an email from NotTheUsual. exciting stuff - loads of stuff - my friends at work love my new make up bag - it is exactly what I wanted and it's got peacocks on it! (we used to have a wild peacock living in our garden...). recommended to my friends as the place to go for the unusual

Fantastic Marmite goodies! An item I ordered was out of stock and I received a personal call to decide on a replacement item. Excellent customer service. Thank you

I have ordered numerous things only one was delivered and still waiting on the others. The order was mad over two weeks ago and no call when I answer