Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Used Nous for the first time after seeing it all over my Instagram. I'm typically very good at managing my bills and changing onto providers, but had actually forgotten about my electricity & gas rene... Voir plus

Noté 3 sur 5 étoiles

Seems like a good idea, however, it offered me a new energy plan which would cost £40 a month more (after uploading my bills so it had the comparison), then suggested I could save on my mobile bill b... Voir plus

Noté 5 sur 5 étoiles

Amazing service, takes the hassle out of everything. Team are very supportive and responsive and even provide guidance on services they don't yet offer. Really impressed

Noté 5 sur 5 étoiles

As soon as I contacted Nous explaining my case and asking for their help and assistance, in minutes they got back to me. Following the instructions were very simple and easy, and once I completed all... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

We're helping households get smart and stay vigilant to the cost-of-living crisis.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

473 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

I would have given 5 stars

I would have given 5 stars but seen as I have had problems logging into my new energy account, and not getting anywhere with the new supplier, I am unable to give that. Nous themselves, have been great.

26 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

Really helpful that Nous sorted out my…

Really helpful that Nous sorted out my energy switch. Only given them a four out of five because they won't stop messaging me for a task I could have done myself on this occasion. I haven't asked nous to do anything more involved or complicated yet

8 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Apparently they ‘save you money’ so…

Apparently they ‘save you money’ so they changed the Tarif to me then having payments for gas and electricity over double what I was paying before. When I questioned it, they wouldn’t change it back, leaving me having to contact my provider to get it sorted as it ‘apparently wasn’t their job’ avoid at all costs!!

11 avril 2026
Avis spontané
Logo de Nous

Réponse de Nous

Hi Rachel, thanks for sharing your experience, and we’re sorry it wasn’t what you expected. When you signed up to Nous you told us the size of your property, which we used to create an energy savings proposal based on the average usage. It sounds like this estimate was higher than your actual usage - but as you accepted the proposal and asked us to proceed with the switch before contacting us or uploading a bill, the tariff change was registered.

As we've mentioned, unfortunately we're not able to contact your provider and amend the payment amount on your behalf as they'll need to speak to the account holder. If you have any further questions, we’re happy to help.

Noté 3 sur 5 étoiles

I really like the simplicity of the app…

I really like the simplicity of the app and the way it uses AI to try to find the best deals. Unfortunately it didn’t find the best deal for me and ended up selecting a provider that would cost me more. So I had to cancel and go back to handling this type of thing myself in person.
But I think with a little more AI investment this could be an amazing tool to help this worth busy lives find the best contracts for utilities etc.

Great idea Nous just a little more work needed.

1 avril 2026
Avis spontané
Logo de Nous

Réponse de Nous

Hi Julia, thank you for sharing your experience - as a new company this is really useful in order to help us improve.

It sounds like the estimate of your energy usage that the savings proposal was based on was higher than your actual usage - but as we didn’t hear from you about the costs looking too high, we didn't have a chance to adjust it. The unit rates were lower on the tariff we switched you to, so it would have been a saving overall once your Direct Debit was set to the right amount. We always provide the full details of any potential switches via email and WhatsApp in advance, so you have time to review them.

 If you have any further questions, we’re more than happy to help.

Noté 4 sur 5 étoiles

Very easy

Very easy. Didn't really have to do anything. Quick response through WhatsApp. Too early to give 5* as the cashback won't materialise for a bit. But so far so good.

25 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

Fairly straight forward process

Fairly straight forward process, we used it for an energy switch and so it tells you what you’re set to save but obviously the proof is in the pudding only over a time of seeing if you actually save that. A great feature is that we’ll be actively told when we’re out of contract so no trying to remember the timings or leaving it on the to do list to look at deals / do a switch ourselves!

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I’m new to Nous but so far I’ve saved…

I’m new to Nous but so far I’ve saved £288 per year on my energy without lifting a finger! they did all the work it was seamless, looking forward to making more savings while I’m sitting back having a cup of tea , highly recommended

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Really impressed

Really impressed! Easy to use, everything is done for you and a yearly saving of £725 on my utilities!

25 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Nous is so easy to deal with

Nous is so easy to deal with, responsive to any queries via WhatsApp. They've done all the hard work for me, the switch went through within a couple of days.

24 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

£60 saved so easy

Nous found me a cheaper electricity rate with my current provider and sorted the switch for me so I didn’t have to do anything, they saved me £60 a year, well worth it! Also customer service is brilliant

26 mars 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

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