Made up mother/dayghter business that does not exist. Some scamming china-sourced products- not what is described. Completely different clothing item posted out. Quality APPALLING- material terrible... Voir plus
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I received an item that was not as described — the quality, colour, and design didn’t match the website. NOUVAR.com refused a full refund, offering store credit, a 10% partial refund, or a return to C... Voir plus
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I would not have even provided 1 star. Unfortunately the reviews are all correct, this is a scam company. I spent £160 and all items were not as pictured. Very poor quality. When I raised it the comp... Voir plus
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I recently bought a pullover and their customer service was so kind and helpful. I had a small question about sizing, and they responded almost instantly with friendly advice. Shopping with NOUVAR was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Nouvar – Elevated Women's Fashion At Nouvar, we believe fashion should be effortless, empowering, and refined. Designed for the modern woman, our collection blends timeless elegance with contemporary trends, offering versatile pieces that transition seamlessly from day to night. Committed to quality and sophistication, we curate fashion that not only looks stunning but feels incredible to wear. Proudly serving women is your destination for elevated style that stands out. Discover the latest trends and redefine your wardrobe with Nouvar.
Coordonnées de contact
Australie
- nouvar.com
1,5
Mauvais
141 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
CHEAP TAT
CHEAP TAT - AVOID AT ALL COSTS
If I could give this shop 0 stars I would have - doesn’t deserve the 1 star I had to give!
Ordered 3 satin blouses for £93 on 3rd Sept which I received on the 22nd. The quality was so poor that I immediately contacted Nouvar to start the return process. I was offered a 10% refund and keep the items, which was naturally rejected and I was advised that I would have to return the items to China at my own expense. I was also advised that the return process was very long, so l returned them on the 23rd at a cost of £22.50. I continually tracked the package and it sat in Customs in China for weeks. I contacted Olivia Carter AGAIN and she quickly replied offering me a 30% refund ‘as a gesture of good will’ (what a joke!) which I again refused and advised them I would be taking the matter further to which I received no response. I contacted Barclaycard and received my money back. I am still however out of pocket £22.50 (and a lot of wasted time but you live and learn)! Had I of checked their reviews first I would not have ordered - their reviews are appallingly!! They advertise quality items but what you see and what you receive are two entirely different products.
CHEAP TAT - AVOID THIS COMPANY AT ALL COSTS!!!!
22 septembre 2025
Avis spontané
Réponse : Nouvar
Hi Helen,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration and inconvenience you’ve gone through. I completely understand how disappointing it must have been to receive items that did not meet your expectations, as well as the challenges you encountered during the return process. Your feedback is important to us, and we genuinely regret the overall experience you’ve had.
To assist you further and review your case in detail, please provide your order number. Once we have this information, we’ll do our best to look into the situation and see how we can help resolve it for you.
Kind regards,
Team Nouvar
I would not have even provided 1 star - scam company
I would not have even provided 1 star. Unfortunately the reviews are all correct, this is a scam company. I spent £160 and all items were not as pictured. Very poor quality. When I raised it the company said that they would give me store credit or give me 20% refund for keeping the clothes. The issue was that the clothes were so bad and I could never think about wearing any of them. I decided to ship them back to to China (which I was shocked at when I found that this was where I needed to ship too), the parcel has been held at customs for months because it's waiting to hear from the warehouse. I have asked Nouvar to refund me the whole amount but they are refusing.
The same pictures appear to be on other sites so I assume these are also scam websites.
10 novembre 2025
Avis spontané
Réponse : Nouvar
Hi Kirandeep,
Thank you for sharing your experience, and I’m really sorry to hear how frustrating this situation has been for you. I completely understand how disappointing it must feel to receive items that did not meet your expectations, especially after spending a significant amount. I also understand your concern about the return process and the delay with the parcel at customs. Please know that we take feedback like it's ours very seriously, and we truly want to look into this matter properly for you.
To help me review your case and verify the status of your order and return, could you please provide your order number? Once I have that information, I’ll be able to locate your order in our system and assist you further.
Kind regards,
Team Nouvar
I strongly advise people to be careful…
I strongly advise people to be careful when ordering from Nouvar. The items shown on their website are misleading. The sizes are incorrect, and the quality is completely different from what is shown and described online. The products I received do not match the pictures or descriptions on the website.
I have tried many times to contact the company by email to request a refund, but each time they responded with different excuses and have still not returned my money. The amount is £55, and it has now been several months without any proper resolution.
This experience has been extremely frustrating and disappointing. I expected a professional response and fair treatment as a customer, but unfortunately this has not been the case. If this issue is not resolved, I will consider reporting the matter to the relevant consumer protection authorities.
20 novembre 2025
Avis spontané
Réponse : Nouvar
Hi Farida,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I understand how frustrating it is to receive items that fall short of your expectations and to feel that your concerns remain unresolved. Your satisfaction is very important to us, and we certainly want to review this matter carefully and provide the appropriate assistance.
To help me check the details of your case and look into the status of your request, could you please provide your order number? Once I have this information, I will be able to locate your order in our system and assist you further with your concern.
Kind regards,
Team Nouvar
Item Not as Described – Avoid
I received an item that was not as described — the quality, colour, and design didn’t match the website. NOUVAR.com refused a full refund, offering store credit, a 10% partial refund, or a return to China at my own expense. Under UK law, I should have been entitled to a full refund. I would not recommend buying from them.
22 novembre 2025
Avis spontané
Réponse : Nouvar
Hi Jane,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I understand how frustrating it can be when an item does not match your expectations in terms of quality, color, or design. Your concerns are important to us, and we would appreciate the opportunity to look into this matter further and assist you in the best way possible.
Could you please provide your order number so we can review the details of your purchase and check what may have happened? Once we have the order information, we’ll be able to investigate the situation more thoroughly and work toward a suitable resolution for you.
Kind regards,
Team Nouvar
Certainly wouldn’t recommend buying…
Certainly wouldn’t recommend buying anything from Nouvar Return items 8 months ago and still no refund.
12 juin 2025
Avis spontané
Réponse : Nouvar
Hi Mark,
Thank you for reaching out and sharing your experience. We understand how frustrating delays can be, and we appreciate you giving us the chance to look into this and help resolve it.
To move things forward quickly, could you please provide your order number? Once we have it, we can review the return details and work on getting this sorted for you as soon as possible.
Kind regards,
Team Nouvar
After purchasing a dress for a wedding…
After purchasing a dress for a wedding of which I paid $80 for the workmanship was disgusting and very poor ,I would not recommend Navior to anyone, avoid they they are a rip-off.
ORDER #1768
25 janvier 2026
Avis spontané
Réponse : Nouvar
Hi Ros,
Thank you for sharing your feedback, and I’m really sorry to hear about your experience with the dress. We completely understand how disappointing it must be to receive a product that doesn’t meet your expectations, especially for such an important occasion.
To help us investigate this further and provide a solution, could you please provide your order number? Once we have that, we’ll be able to look into the matter and assist you accordingly.
Kind regards,
Team Nouvar
Bought the anti theft backpack which…
Bought the anti theft backpack which looks great on the site and claims to be leather. This is a flimsy cheap fake “leather” lookalike and it absolutely stinks - that disgusting fishy smell and I cannot get the smell out. Sadly this renders the bag unusable.
19 décembre 2025
Avis spontané
Réponse : Nouvar
Hi Kelly,
Thank you for sharing your experience with us. We’re very sorry to hear that the backpack did not meet your expectations and that the material and odor have caused such an issue. We completely understand how frustrating this must be.
To help us look into this further and find the best way to assist you, could you please provide your order number? Once we have that, we can review your purchase and work on a suitable resolution.
Kind regards,
Team Nouvar
Absolutely disgusting service
Absolutely disgusting service. I purchased a coat but never received it. I have not had any proper communication or resolution regarding my order. This feels like a scam, and I am extremely disappointed with the experience.
21 octobre 2025
Avis spontané
Réponse : Nouvar
Hi,
I’m very sorry to hear about your experience and completely understand your frustration. We take these concerns seriously and want to get this resolved for you as quickly as possible.
Could you please provide the tracking number so we can investigate what happened with your order? Once we have that information, we’ll be able to assist you more effectively and work toward a proper resolution.
Kind regards,
Team Nouvar
Total scam
Total scam! DO NOT BUY! My wife paid $300 for clothing, supposedly linen. Items were cheap and tacky, not linen and looked like Temu. Requested refund sent items by post with tracking number and “never arrived” they then offered 30% refund. Upsetting! Rated no stars!
12 février 2026
Avis spontané
Réponse : Nouvar
Hi Perry,
Thank you for sharing your experience. I’m very sorry to hear about the issues you’ve encountered and completely understand how upsetting this must be. We take feedback like yours seriously and want to review the matter to provide proper assistance.
Could you please provide your order number so we can investigate this case further? Once we have that information, we’ll be able to look into your order and work toward a resolution.
Kind regards,
Team Nouvar
DO NOT BUY FROM THIS COMPANY - CHARLATANS WHO SELL CHEAP CR*P
DO NOT BUY FROM THIS COMPANY, I so wish I had read the reviews before I bought from these charlatans. Cheap Chinese rubbish tarted up as quality. They send the wrong item, you have to pay for returns, to CHINA, then they declare the item never arrived despite it being tracked as arrived. I’m sort of glad not to be the only one with a very similar experience as you think you are going mad dealing with their customer “service”. This has been ongoing since early December and still no resolution. AVOID AT ALL COSTS!
Update - order 5801. No refund received yet and all they say is well we have paid it and here is proof of it leaving our account. Well I had proof of my returned item arriving back with you and you wouldn’t accept that. What a bunch of idiots. Refund now
2 décembre 2025
Avis spontané
Réponse : Nouvar
Hi Nicola,
Thank you for sharing your experience. I’m very sorry to hear about the issues you’ve faced and completely understand how frustrating this must be. We take feedback like yours seriously and want to look into this matter further to provide assistance.
Could you please provide your order number so we can review your case properly? Once we have that information, we’ll be able to investigate the situation and work toward a resolution.
Kind regards,
Team Nouvar
SCAMMERS
SCAMMERS! DO NOT BUY FROM THIS SITE!
TERRIBLE QUALITY OF CLOTHES.
When you try to return even though I RETURNED by signed for delivery they say it hasn’t arrived which is lies!
I won’t let this go.
7 février 2026
Avis spontané
Réponse : Nouvar
Hi Star,
I’m really sorry to hear about your experience, and I completely understand how frustrating this must be. We want to help resolve this as quickly as possible.
Could you please provide your order number so we can look into this for you?
Kind regards,
Team Nouvar
SCAM
SCAM! Item that arrived was not what I ordered Been 3 months of emails back and forth Told I could keep what they sent me I wouldn’t even donate it Offered 50% refund still waiting DO NOT BUY FROM THIS COMPANY
7 février 2026
Avis spontané
Réponse : Nouvar
Hi Michelle,
I’m really sorry to hear about the trouble you’ve experienced and completely understand your frustration. This is certainly not the experience we want for our customers, and we want to help resolve this issue as quickly as possible.
Could you please provide your order number so we can review your case and take the necessary steps to assist you?
Kind regards,
Team Nouvar
Absolutely disgusting
Absolutely disgusting, Fortunately we pair through PayPal so got a full refund. Talk about scammers, I should have read reviews first before dealing with this scamming company. Quality of "Silk PJ's" was rubbish, not silk at all and quality was a minus 1 star...
3 février 2026
Avis spontané
Réponse : Nouvar
Hi Mark,
I’m very sorry to hear about your experience and completely understand your frustration. It’s disappointing when a product doesn’t meet expectations, and I appreciate you sharing your honest feedback. We always aim to provide quality items, and I’m sorry that this wasn’t your experience.
To help us look into this further and ensure the issue is fully addressed, could you please provide your order number? This will allow us to review the transaction and take the necessary steps to prevent similar issues in the future.
Kind regards,
Team Nouvar
Avoid!!!! Unless you want ripping off. Appalling quality!
Quality leather bag was cheap and flimsy. Doesn’t seem like leather at all. Ripped on second use. Very disappointing, I feel completely conned.
5 novembre 2025
Avis spontané
Réponse : Nouvar
Hi Kay,
Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience. I completely understand how frustrating and disappointing it must feel to receive a bag that didn’t meet your expectations in quality, especially when it ripped after only the second use. That’s certainly not the standard we aim to provide, and we sincerely apologize for the inconvenience this has caused.
To help us investigate this further and assist you with a proper solution, could you please share your order number with us? Once we have the details, we’ll review your case right away and do our best to make this right for you.
Kind regards,
Team Nouvar
Poor product, poor customer service.
Had a lovely handbag given to me for Christmas but the zip broke the first time I used it. Tried to get it replaced, but they wouldn't! Even offered me 25% off my next purchase!!! Having read the other reviews, I see i shouldn't be surprised! Very disappointing!
21 janvier 2026
Avis spontané
Réponse : Nouvar
Hi Andrea,
Thank you for sharing your experience, and I’m truly sorry to hear about the issue with the handbag. I completely understand how disappointing it must have been to receive it as a gift and then have the zip break the first time you used it. That’s certainly not the quality we want you to expect from us, and I sincerely apologize for the frustration this has caused.
To help us look into this further and assist you as quickly as possible, could you please share your order number (or the purchaser’s order number if it was a gift)? Once we have those details, we’ll be happy to review the case and work toward a proper resolution for you.
Kind regards,
Team Nouvar
Do not trust or buy
Made up mother/dayghter business that does not exist. Some scamming china-sourced products- not what is described. Completely different clothing item posted out. Quality APPALLING- material terrible. No timely safe or free refund/return process. Stay away!!!!!
PS Tried to follow up this issue multiple times and just received polite emails that offered nothing to action a refund.
31 juillet 2025
Avis spontané
Réponse : Nouvar
Hi Amy,
Thank you for sharing your feedback. I’m sorry to hear about your disappointment with the items received and your overall experience. I understand how frustrating this must feel, particularly when the product quality and return process did not meet your expectations, and I appreciate you taking the time to raise these concerns with us.
To allow me to review your case properly and check the details of your order and return, could you please provide your order number? Once I have this information, I’ll be able to look into the matter further and advise on the available next steps.
Kind regards,
Team Nouvar
nouvar did nothing
i wrote a warning review
Nouvar responded warmly (as usual words)
BUT WITHOUT GIVING A CONTACT ADDRESS
so i cannot reply
so just that as always just words
" Reply from Nouvar
2 days ago
Hi Robbert,
Thank you for sharing your experience, and I’m very sorry to hear about the difficulties you’ve faced with your order. I completely understand how frustrating this situation must have been, especially with the return process and the concerns about the dress quality.
To allow me to review the case in detail and assist you further, could you please provide your order number? Once I have that information, I’ll be able to look into the details and see what options may still be available to help resolve this issue.
Kind regards,
Team Nouvar "
15 janvier 2026
Avis spontané
Réponse : Nouvar
Hi Robert,
Thank you for sharing your experience, and I’m sorry for the issues you’ve faced with your order. I understand how frustrating the return process and quality concerns must have been.
Could you please provide your order number? Once I have it, I can review your case and see what options are available to help resolve this.
Kind regards,
Team Nouvar
DO NOT BUY FROM THIS COMPANY!!!
Very disappointing!!
The material used is very cheap. They have a returns policy of 30 days but you must internationally track the item. Their warehouse is in Asia yet they only provide their address in China. Item returned on 26 September 2025 tracked was not collected by them at the post office, so was only returned to me on 14 January 2026.
All they do is agree to give you a refund of a percentage of the cost as a gesture of goodwill.
26 septembre 2025
Avis spontané
Réponse : Nouvar
Hi Corinne,
I’m really sorry to hear about your experience and completely understand how frustrating this situation must have been, especially with the issues around the material, returns process, and delays. Your feedback is important, and I sincerely apologize for the inconvenience this has caused.
To help me review your case and assist you further, could you please provide your order number? Once I have it, I can look into the details and advise on the best way to move forward.
Kind regards,
Team Nouvar
Buyer BEWARE
I am writing this review on January 10 2026 after a long and frustrating and unsuccessful battle with his company.
I returned goods purchased after many emails to ascertain the return address - CHINA! even though the company claimed to be in Europe.
Australia Post tracking indicated the parcel had reached the customs office in the designated region, and was awaiting collection upon payment of a small customs duty.
I notified the company by email of this status and number of times.
No response!
It was never collected, even though I instigated a Paypal claim meaning the company was contacted by Paypal too.
As far as I know the returned goods are sitting in the customs office uncollected, and I have not received a refund from Nouvar (or Stefan Francis, the human behind this company and at least one, other selling the same products and purporting to be based in Australia)
I instigated this return in September 2025. I will never see the refund as promised on the website of tis company
Buy BEWARE!
29 septembre 2025
Avis spontané
Réponse : Nouvar
Hi Vicki,
I’m really sorry to hear about what you’ve been through. I can understand how upsetting and exhausting this situation must be.
To allow me to review this matter properly and check what may have happened with your return, could you please provide your order number? Once I have it, I’ll look into your case in detail and do my best to assist you further.
Kind regards,
Team Nouvar
Don’t buy from Nouvar
Don’t buy from Nouvar. The dress that arrived could not be worn, it was 4 sizes too big and made of a completely different fabric to what was advertised. They say full refund within 30 days but won’t do this. They only offer a 10% discount on a future purchase, and when pressed, a 20% discount. I returned it to china, at a cost of $25, but they refuse to acknowledge they have received it.
1 novembre 2025
Avis spontané
Réponse : Nouvar
Hi Estelle,
I’m sorry to hear about the issues you’ve experienced, and I completely understand how frustrating this situation must be. I appreciate you taking the time to share the details, and I’m confident we can work together to find a satisfactory solution.
To help us assist you quickly, could you please provide your order number? Once we have it, we can review everything and make sure we resolve this for you as smoothly as possible.
Kind regards,
Team Nouvar
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