Nova Blooms helped us throughout first lockdown by supplying us with fresh fruit and vegetables during a time when we had to self shield and had no other means of shopping. Since that time whenever... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought a beautiful Red Asian orchid from Novablooms in January for my birthday. This is the second orchid I have bought from here. The first one, bought a year ago, is going strong but my Red Asian... Voir plus
L'entreprise a répondu
A beautiful orchid delivered very well-packaged, just two days before Christmas. Hid the box in a cupboard until gifting it on the 25th, and on opening it looked fantastic, and the recipient was most... Voir plus
Have been ordering from nova blooms for over a year now. Flowers have always been good quality. This time round, the orchids that turned up withered within 3 days despite providing water and plant foo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Flowers and plants, online delivery, straight to your door. We make the sending and receiving of our products a joy. So if something isn’t 100% perfect, our customer service team will always go the extra mile to make it right. We are here to help and ready to assist you in any occasion or situation.
Coordonnées de contact
Vine Nurseries, Spout Ln, Stanwell Moor, TW19 6BN, Staines, Royaume-Uni
- 020 8106 1196
- contact@novablooms.com
- novablooms.com
4,1
Bien
1 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Happy customer
I sent two gifts of cut orchids recently to friends/family. They were both delighted with their flowers and sent photos to show me. I was pleased to learn that the flowers had been of such good quality, well packaged and delivered on time. Maybe next time, I will order some for myself!
14 janvier 2022
Avis spontané
Exceptional!
8 janvier 2022
Réponse de Nova Blooms UK
Thank you for this amazing 5 star review.
Nova Blooms Customer Service Team
Birthday flowers did not arrive — very disappointed
(Ref: order #11974) I ordered some beautiful flowers to be delivered to my mum on her birthday but they did not arrive. Yodel claim they tried to deliver but no one was in, and that they left a calling card. No calling card was left, and in any case I gave instructions to leave the flowers by the porch if no one was home. Extremely disappointed with Nova Blooms and Yodel...
6 janvier 2022
Avis spontané
Réponse de Nova Blooms UK
Thank you for sharing your feedback, I can see that you contacted our customer service team regarding this and were offered a partial refund as an apology for the delay by Yodel.
Nova Blooms Customer Services
Réponse de Nova Blooms UK
Thanks you for your feedback Graham, I'm happy to hear that we were able to resolve your problem for you.
Nova Blooms Customer Service Team
Realistic and stunning
The blooms look so realistic they have fooled everyone that has seen them. Impressively large I have put them in with real orchid leaves . I would buy again. .
30 décembre 2021
Réponse de Nova Blooms UK
Hi Rebecca
The plant you ordered from us was real, nice to hear that its so perfect that you thought it was artificial.
Nova Blooms Customer Service Team
Réponse de Nova Blooms UK
Thank you so much for this amazing 5 star review.
Nova Blooms Customer Service Team
Réponse de Nova Blooms UK
Thank you so much for this amazing 5 star review.
Nova Blooms Customer Service Team
Arrived on time
Arrived on time, easy to order, remained fresh for over three weeks. Very pleased, good value for money
16 décembre 2021
Dreadful quality flowers
Another review about poor quality flowers and a really non-helpful reply - just excuses on their behalf. Wont use again so their loss.
14 décembre 2021
Avis spontané
Réponse de Nova Blooms UK
Hi Lynne,
Thank you for your email and I am sorry to hear that you were disappointed that the flowers you received only lasted 12 days.
All our fresh flowers are guaranteed to last a minimum of 7 days. Orchids can last for 2- 4 weeks but this is dependent on the conditions that they are kept in. E.g. Rooms that are too warm or cold will reduce the shelf life of fresh flowers, changing the water every few days can help to keep the flowers fresher for longer etc
I hope this helps.
Kind regards
Afsheen
poor orchid rude unhelpful customer service
hi i order orchids .every week i live in quite village so i buy for the village church.freinds family.and my own health issues. Last Saturday i ordered pink. Orchid it was slightly unwell was concerned droppy leaves tied.and small white marks leaves.i contacted customer service with 7 photos.they were so rude?ashleen i received sarcastic remarks. Told not to shop there again. And when i said we wouldn't be due to none replacement. I was shocked to get emails saying. Thank god.i have kept it for evidence.rude.it was not my fault i got poor defective orchid? And to receive such rude comments. After all the funds we spent.UNPROFFESINAL RUDE POOR ORCHID and rude to valued customers?
10 décembre 2021
Avis spontané
Réponse de Nova Blooms UK
Hi Stephanie,
Thank you for your feedback.
We requested that you contact us or provide us with a number to contact you on, which unfortunately you did not do.
Best regards
Nova Blooms - Customer Service Team
The freshest bird of paradise!
Freshest birds of paradise ever. A day late due to customs but my partner was amazed by the quality and she is from Madeira !
8 décembre 2021
Avis spontané
Réponse de Nova Blooms UK
Thank you for this amazing review! We are so pleased to hear that you were delighted with your order.
Nova Blooms - Customer Service Team
Unsatisfactory delivery date
I was very disappointed after speaking to my mother in law on her 87th birthday today, to hear that the orchids that I had ordered for her had not arrived. I have purchased orchids from Nova Blooms before and was very impressed by the quality of the flowers. However, even if the product is of a high standard, it means very little if the delivery courier they use is unreliable. I have found Yodel to be the worst courier service for reliability and punctuality and try to avoid ordering from companies that use them. On contacting Nova Blooms I was informed that the delivery had been affected due to storm Arwen. I found this to be very unlikely as I had received punctual and reliable deliveries today from DPD, Hermes and Royal Mail, all of which appear to have been unaffected by a storm, that according to the Met Office was starting to abate four days ago. I can only hope that the flowers arrive tomorrow and that the delay in their journey has not adversely affected them. My mother in laws disappointment will be a little harder to fix!
1 décembre 2021
Avis spontané
Réponse de Nova Blooms UK
Please accept our sincerest apologies that you experienced a delayed delivery with this order. We have escalated your concerns to Yodel and shared your feedback with them. I can see that that flowers that you ordered were delivered yesterday and as confirmed by you in excellent condition.
Lovely flowers always sent.
27 novembre 2021
Réponse de Nova Blooms UK
Thank you for the 5 stars! 😊 Nova Blooms team
Damaged on delivery
Again, flowers arrived damaged. I won’t be using Nova Blooms again.
26 novembre 2021
Réponse de Nova Blooms UK
Thank you for your review.
We are sorry to hear that your plant was damaged on its way to you. I can see from our records that you contacted our Customer Service Team and they refunded part of the original payment as an apology for the minimal damage.
Once again so sorry for any inconvenience caused.
Stunning Orchids for my beautiful Mom!
I ordered a beautiful bouquet of Orchid stems for my lovely mom’s birthday! They were stunning, my mom was absolutely delighted. They lasted for 6 weeks. Definitely recommend - you will not be disappointed.
16 octobre 2021
Réponse de Nova Blooms UK
Thank you for the 5 star review! Your kind words and your trust make us very happy, thank you very much!
Best regards, Afsheen
Nova Blooms Customer Service Team
First class customer care. Happy customer.
First class customer care with very caring staff who went above and beyond and first class product, a beautiful orchid. Thank you guys. Highly recommend. Cheryl.
13 octobre 2021
Réponse de Nova Blooms UK
A big thank you Cheryl from the whole team for this amazing recommendation! 🤩
Best regards, Afsheen
Nova Blooms Customer Service Team
Beautiful orchid in perfect condition…
Beautiful orchid in perfect condition and delivered on time.
3 octobre 2021
Réponse de Nova Blooms UK
Ms Smith, thank you so much for taking the time to share your experience. Your kind words are very much appreciated and the whole team will be delighted! ✨
Réponse de Nova Blooms UK
Thank you for your comment, that's much appreciated. We do our utmost to ensure the satisfaction of our customers!
Réponse de Nova Blooms UK
Thank you for the 5 stars! 😊 Nova Blooms team
Réponse de Nova Blooms UK
Thanks for your comment, that's much appreciated. We do our utmost to ensure the satisfaction of our customers!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.