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4,3
7 avis
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I had an issue with my Givenergy battery and inverter, which simply weren't working. Dan from NRG Assist couldn't have been more helpful. He continued to work on the problem until it was fully resolved. I feel the service given by this company is absolutely superb.I cannot fault them.
Excellent service from NRG Assist.
After a couple of months of issues and frustration with my GivEnergy system, I found NRG Assist. Their engineer visit was arranged very quickly, and the fault was identified and repaired quickly. The system is now working normally again.
Professional, knowledgeable and highly recommended.
Réponse de NRG Assist
Thank you so much for the fantastic review!
We're thrilled that our team could resolve your GivEnergy system issues quickly and professionally. Your recommendation means the world to us.
Please reach out anytime you need support in the future!
Best regards,
NRG Assist Team
Simcott Renewables installed circa 50 GivEnergy inverter and battery systems before they went bust. Met Carl at the solar and storage show in London this year and what a result. NGR have been brilliant at helping us resolve two customer issues that we could not deal with ourselves and were completely stuck on. We have now contact all our GivEnergy customers and passed NRG Assist contact details on to them. Would highly recommend and we will be using them again.
Réponse de NRG Assist
Thanks for taking the time to write this, Darren. Great to meet you at the Solar & Storage Show. A lot of installers have been left in a difficult spot since GivEnergy stopped trading, so we know how it feels to have systems out there with no one to turn to. Glad we could step in and resolve the two cases you were stuck on.
Really appreciate you putting your customers in touch with us we'll give them the same straight, technical support we gave you. Whenever the next one comes up, just send it our way.
The NRG Assist team
Great company to work with, knowledgeable, friendly and professional. Can’t recommend highly enough.
Réponse de NRG Assist
Thanks so much, that's exactly the experience we want people to have.
Really appreciate the recommendation, and we're here whenever you need us.
The NRG Assist team
Really pleased with the service from NRG Assist. The team were professional, helpful and kept communication clear throughout. It was good to see a proper support mechanism in place, with clear expectations, follow-up and a structured approach to resolving any queries.
The service felt reliable and well managed, with a clear SLA-style process and good customer support from start to finish. I would happily recommend NRG Assist.
Réponse de NRG Assist
Thank you for sharing this. We built NRG Assist around the idea that equipment-replacement support should feel structured and predictable, not reactive. So it's great to hear that's coming through. We're just getting started and there's more to come. Appreciate you taking the time.
The NRG Assist team
Réponse de NRG Assist
Thanks Greg. Its much appreciated. Glad the team could help, and thank you for the recommendation.
The NRG Assist team
I have had immense help from the team in assisting with my battery and inverter issues. Their knowledgeable support was helpful in resolving the issue and getting my system working properly and optimally. Highly recommended.
Réponse de NRG Assist
Thank you for taking the time to leave this, really glad the team could help get things resolved and the system running optimally again. Much appreciated.
The NRG Assist team
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