Like all big companies, zero service, zero help, and zero care. But you are welcome to spend hours going around the various departments because people haven't done their jobs, and no other department... Voir plus
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Husband died,4 policies,cars and home. Tried to find a person to help me pay the direct debit payments, BSB A/c number. 3 weeks later getting late payment sms on my dead husbands phone. phoned road... Voir plus
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I have been a member of the NRMA for 40 years. I trust that when I need roadside assistance or to claim on my insurance that I will receive quality service. I find that when I have needed customer ser... Voir plus
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I have all my policies with NRMA; great service and confidence they are there if something goes wrong. I also recently bought travel insurance for the family through them, the lady in Perth was so lov... Voir plus
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I had very great experience with nrma…
I had very great experience with nrma Nowra very friendly staff and great customer service
14 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Terrible Customer Service
Went to renew my CTP Greenslip. The website couldn't process my quote so had to call, 2 hours 3 calls and multiple forms later still had no policy and also cancelled my comprehensive policy with NRMA. Worst customer service, couldn't imagine what the process would be like if I ever had to make a claim.
*UPDATE* I've now noticed my payment went through when I used the initial NRMA quote link provided that ended up in an error that started this whole mess. I now don't have the funds to pay for my CTP with another provider until I get my money back, spoke with someone on chat they told me to send an email which I have, I am now vehicle-less until this is sorted...
Also went to the link below that lead me to an error page (might have been me but if it's not, that checks) but I found the chat through FB and was given (pretty sure) a bot, another few questions, which then lead them to send me another link with more forms. Not wasting my time anymore, it genuinely feels like they are doing this on purpose at this stage AVOID NRMA AT ALL COSTS!
14 avril 2026
Avis spontané
Réponse : NRMA Insurance
Hi Danny, thank you for taking the time to share your experience. We are very sorry to hear about the frustration you encountered when trying to renew your CTP Greenslip and that the process took longer than it should have. This is certainly not the level of service we aim to provide. We would appreciate the opportunity to look into this further and learn from what went wrong. If you are open to it, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Product Review so our team can support you promptly. ~ Cindy
Refuse to pay invoices
9 avril 2026
Avis spontané
Réponse : NRMA Insurance
Hi Angelo, we’re sorry to hear this and would like to understand what’s happened. We don’t have enough detail here to look into the invoices you’re referring to, but we’re keen to help if we can. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Best customer service I have ever had
Best customer service I have ever had. Thanks to Amanda.
7 avril 2026
Avis spontané
Réponse : NRMA Insurance
Hi Sabah, thank you so much for taking the time to share this lovely feedback. We’re really pleased to hear you had such a positive experience, and we’ll be sure to pass your kind words on to Amanda. We truly appreciate you choosing NRMA and sharing your experience with us. ~ Cindy
Speak to me don't bill my dead husband - the HELPFUL COMPANY
Husband died,4 policies,cars and home. Tried to find a person to help me pay the direct debit payments, BSB A/c number. 3 weeks later getting late payment sms on my dead husbands phone. phoned road service, and someone, a person, tried to get a perrson to call me. Still waiting. trustpilot answered 10/04
they gave me a facebook link. i am 75 and not on facebook. please phone. the complaint resulted in an email threatening to leave me without coverage.
complaint ref, 7146866. no help.is there anybody out there.
8 avril 2026
Avis spontané
Réponse : NRMA Insurance
Hi Lyn, we’re very sorry for your loss, and we sincerely apologise for the distress this situation has caused you. What you’ve described is understandably upsetting, and this should not have been your experience during such a difficult time.
We appreciate you taking the time to explain what’s been happening, and we want to make sure this is addressed properly and with care. To protect your privacy and ensure we can support you appropriately, we’d like to review this with you directly. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Great company, lots of trust ✨
I have all my policies with NRMA; great service and confidence they are there if something goes wrong. I also recently bought travel insurance for the family through them, the lady in Perth was so lovely and had so much patience working through the options. Great company, lots of trust ✨
2 avril 2026
Avis spontané
Réponse : NRMA Insurance
Hi Giles, thank you so much for your kind words and for trusting NRMA with all of your policies. We’re really pleased to hear you’ve had such a positive experience and that our team was able to support you with your travel insurance. We’ll be sure to pass your lovely feedback on to our Perth team member. We truly appreciate your support and look forward to being there for you whenever you need us. ~ Cindy
Réponse : NRMA Insurance
Hi Frank, thanks for taking the time to share your feedback. We’re sorry to hear that the quote appeared misleading. We’d like the opportunity to look into this further. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
I am a proud member of the NRMA
I have been a member of the NRMA for 40 years. I trust that when I need roadside assistance or to claim on my insurance that I will receive quality service. I find that when I have needed customer service over the phone, my call is answered quickly and I am speaking to someone who lives here. I do agree with some of the other comments, that the cost of insurance has risen by hundreds/thousands of dollars and for most of us is a huge expense in our lives that causes much anxiety.
1 avril 2026
Avis spontané
Réponse : NRMA Insurance
Hi Vicki, thank you for taking the time to share your experience and for your many years of loyalty with NRMA. We’re really pleased to hear that you’ve received timely and supportive service when you’ve needed assistance, and we appreciate you acknowledging our local teams. We also understand your concerns around rising insurance costs, it’s something we know can cause anxiety, and your feedback is important to us. If you’d like, we’d be more than happy to review your cover with you to make sure it still suits your needs. Thank you again for your thoughtful review and continued support. ~ Cindy
I cannot afford anymore
This is the most expensive insurance that I can not afford anymore. I have compared multiple car insurance companies (AAMI, Budget Direct etc), and they offer a much better price for my comprehensive car insurance. I will drive under 5,000 km and be locked in the garage all the time, as I have purchased my second car. I chat with the salesperson from NRMA to review the price. It still cost me a high price. Even if I change to market value, it will cost more. The service and claims are quite good, but they stay firm in their price. So I can only change to another company.
30 mars 2026
Avis spontané
Réponse : NRMA Insurance
Hi Jeff, thank you for sharing your experience and for taking the time to review your cover with us. We understand how frustrating it can be when insurance costs rise and become difficult to manage. While I can’t comment on other insurers’ policies, we do recommend reviewing both the inclusions and exclusions of any cover. At NRMA Insurance, we aim to provide more comprehensive cover with fewer exclusions, and while summary pages can look similar, a closer review can reveal important differences. If your circumstances change or you’d ever like us to review things again in the future, we’d be happy to help. ~ Cindy
Reached out to your customer care…
Reached out to your customer care department as my recent premium increased by 40%. After multiple emails it became apparent that this was due to external pricing factors despite no specific changes to my property or policy. They encouraged me to increase my risk profile by increasing my excess amounts. At no point did they offer retention incentives or provide reasons as to why my sum insured increased by 5% yet the premium was a 40% increase. They then recorded out communication as a closed-complaint and no further communication will be issued.
26 mars 2026
Avis spontané
Réponse : NRMA Insurance
Hi, thank you for taking the time to share your experience. We understand how frustrating a large premium increase can feel, especially when you’ve already engaged with our team to review it. While factors such as broader pricing conditions can impact premiums even where there are minimal policy changes, we’re sorry to hear you felt the outcome and communication didn’t meet your expectations. We appreciate the feedback you’ve provided and will ensure it's shared internally, as it helps us improve how we explain and support customers through these reviews. ~ Cindy
Nrma is the best or the top three…
Nrma is the best or the top three insurance companies
26 mars 2026
Avis spontané
Réponse : NRMA Insurance
Thank you for your feedback, Peter. We really appreciate you taking the time to share your experience and are glad to hear you rate NRMA so highly. ~ Cindy
Very easy to navigate the website.
Very easy to navigate the website.
Simple sign up procedure.
Very competitive pricing - saved 30% on quotes from other insurers
27 mars 2026
Avis spontané
Réponse : NRMA Insurance
Thank you for your review and for trusting NRMA, Tina. We’re glad to hear you found the website easy to navigate, the sign-up process simple, and the pricing competitive. We really appreciate you taking the time to share your experience. ~ Cindy
Don’t choose this Insurance Company…
Do yourself a favour and don’t pick this insurance company!!!!!! Been with this company over 30 years and never claimed once! when it comes to paying our 1st claim they say no! with no excuse. Run by 2yrs old and no service or care factor. How do you all sleep at night!!!!!!!!!!!!
29 mars 2026
Avis spontané
Réponse : NRMA Insurance
Thank you for taking the time to share your feedback, Antoinette. We’re really sorry to hear about your experience, especially given your long history with us. We understand how disappointing and frustrating this must have been, and this is certainly not the level of service we aim to provide. We’d appreciate the opportunity to look into this further and discuss your concerns, so we can better understand what happened and how we can help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Satisfaction
Have been with NRMA for over 50 years and continue to be satisfied. Well done.
23 mars 2026
Avis spontané
Réponse : NRMA Insurance
Hi, thank you so much for sharing this lovely feedback. Being with NRMA for over 50 years is an incredible milestone, and we’re truly grateful for your long‑standing trust and loyalty. It means a lot to us to know you continue to feel satisfied with the service we provide.
Well done to you too for being part of our community for so long and thank you again for taking the time to leave this review. If you ever need anything, we’re always here to help. ~ Cindy
NRMA was always my first choice!
23 mars 2026
Avis spontané
Réponse : NRMA Insurance
Thank you so much, Liliana. It means a lot to hear that we were your first choice. We truly appreciate your trust and support. If you ever need anything or have any questions, we are always here to help. ~ Cindy
Avoid at all costs
Like all big companies, zero service, zero help, and zero care. But you are welcome to spend hours going around the various departments because people haven't done their jobs, and no other department can do anything. And to the CEO and Board members, times are changing. Your time making life difficult for the average person is coming to an end. Feel free to scoff now, because it won't last long.
23 mars 2026
Avis spontané
Réponse : NRMA Insurance
Hi, thank you for taking the time to share your experience. We're really sorry to hear about the difficulty you've faced, this isn’t the experience we want for our customers, and we’re here to help.
So we can look into this properly and support you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger
When you message us, kindly include your details and mention that you came from Trustpilot, and our team will be able to assist you promptly.
We appreciate you reaching out and giving us the chance to help.
~ Cindy
I have been with NRMA for over 50+…
I have been with NRMA for over 50+ years and have all my insurance policies with them. Why, because todate I have never had any problems.
18 mars 2026
Avis spontané
Réponse : NRMA Insurance
Hi Roy, thank you so much for your wonderful feedback and for being with us for more than 50 years. We truly appreciate your loyalty and the trust you have placed in us over such a long time.
It is great to hear that your experience has been consistently positive and that you have felt confident keeping all your policies with us. Supporting customers over the long term is important to us, and feedback like yours means a great deal to the team. ~ Cindy
Went to Burwood branch and the lady at…
Went to Burwood branch and the lady at the counter ( forget her name sorry ) was super helpful. I was non member , car was hit by a member who admitted to fault. I was confused about if had claim number that he gave me. She straight away saw it was a claim number and got me on phone to NRMA to help me through the claim. Time was approximately 1pm or after. man on phone was also super helpful. Also I didn't even have to ask for a hire car that is paid by NRMA , they offered me this which I thought was kind. Once my car issues finalized I'll definitely become a member of NRMA because of the rare super customer great service
20 mars 2026
Avis spontané
Réponse : NRMA Insurance
Thank you for your review, Darren. We're happy to hear that you received such helpful service at our Burwood branch. It's great to know that our team assisted you with your claim and offered a hire car. We appreciate you considering becoming a customer. Thank you for sharing your positive experience! ~Kaz
Réponse : NRMA Insurance
Hi Sonia, thank you for taking the time to share this positive feedback. It is great to hear you received very good service and found the experience trustworthy. We appreciate your support and are always happy to help whenever you need anything in the future. ~ Cindy
Excellent friendy face to face service…
Excellent friendy face to face service at our local branch office,it's nice to still be able to do our business by going to our branch office,Thankyou.
18 mars 2026
Avis spontané
Réponse : NRMA Insurance
Hi Rosie, thank you for sharing this wonderful feedback. It is great to hear you enjoyed the friendly face to face service at the branch and that visiting the office made things easier for you. We appreciate your support and look forward to helping again whenever you need anything in the future. ~ Cindy
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