Local staff who have sound product knowledge. In particular David Carey who arranged two remote changes to settings after I contacted the 1300 phone line. David also followed up with an email after t... Voir plus
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Lisez les avis des autres
I have been a customer of NSW CPAP for a few years now and have always had great service, especially from David. I recently had a small problem with my machine and the lady who handled the problem had... Voir plus
I went in complaining of water in my mask overnight. It was suggested to me to adjust my manual settings to automatic and to use memory foam pillows. On a whole this has worked well, but still on very... Voir plus
Had to decide on a new Cpap machine. Reviewed my existing brand and others on your website. Considered people's reviews and chose Resumed Airsense 10. It came with some bonus items too. Great to b... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are Sydney’s trusted independent CPAP retailer NSW CPAP is Australia’s most trusted name in sleep apnea machines, masks and accessories. Our four conveniently located clinics around Sydney covering all points of the compass with 6 locations and a commitment to delivering unmatched customer care, our sleep specialists are here to help you find the right equipment to suit your needs, budget and lifestyle. Whether you are new to CPAP therapy or just looking to update your existing equipment, NSW CPAP is your one-stop-shop for quality sleep apnea machines and accessories.
Coordonnées de contact
Level 1, Suite 3, 49 Grosvenor Street, 2025, WOOLLAHRA, Australie
- 1300414190
- sales@nswcpap.com.au
- nswcpap.com.au
4,6
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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calling office whilst at hospital Sleep…
calling office whilst at hospital Sleep Studies, asking for data from my machine... called and left 4 messages, over a 45minute time frame.
No data supplied to HospitalService, so a waisted visit... drove passed Miranda office, OutOfOffice sign still on door.... team member inside... went in door, asked them about answering phones or message banks.. and advised she was their the whole time, and no calls came thru.. and not even a message form Answer machine to the nmiranda team.
Had the pleasure to receive a call from central office, or whoever is responding on phones... 27 hours later.
waste of time.
Will be seeking other suppliers if I can't simply call the miranda team.
28 juillet 2026
Helpful and friendly service and advice
We had a very successful experience buying both the resmed cpap and mini machine and all the associated hoses and masks..they were very helpful and happy to answer all my questions..I would recommend them
28 juillet 2026
An Upgrade
Very quick, easy decision. We were shown the various devices and had each explained and chose an upgrade - glad we did. The new machine is quiet as and simple to organise. Melody certainity knows her craft.
27 juillet 2026
Friendly helpful staff
27 juillet 2026
Nice and fast service
Nice and fast service purchasing travel CPAP.
Experienced staff, friendly, providing knowledgeable assistance, with very sound practical advice.
2 juillet 2026
Everything was easy with a good price
24 juillet 2026
Once Excellent, Now Disappointing
I'm disappointed that NSW CPAP's customer service is no longer as responsive as it was three years ago. It now takes several days to receive a response through the online chat or by email, and it's often difficult to reach anyone by phone because calls frequently go unanswered.
Three years ago, the team was prompt and efficient in responding to enquiries, but my recent experience has been quite the opposite. I suspect this may be due to a shortage of staff. It's a shame to see NSW CPAP, which once stood out for its excellent customer service, becoming like many other companies in this regard.
24 juillet 2026
I went to an appointment for a specific…
I went to an appointment for a specific purpose after discussing my issue over the phone in detail - I was told the machines would be available to see and listen to and that all questions would be answered. This was not the case - the poor staff member had no notes, no knowledge of the discussion I had had - no machines available and was showing me YouTube videos - seriously I could have done the whole thing by myself ! Waste of time ! The office was a mess and the whole experience was concerning
25 juillet 2026
Very prompt
Very prompt, well packed and a bargain. The package arrived 3 days early too!
22 juillet 2026
The lady in the shop was very…
The lady in the shop was very knowledgeable 100% if you physically go there.
Could not ask for more.
Any other form of communication is a zero response:
Phone the NSW number, no one answers the phone.
Leave a message, no one gets back to you.
Register your inquiry on line,no one gets back to you.
24 juillet 2026
Réponse de NSW CPAP
We appreciate your feedback and apologise for response time. We have had a influx during our promotional period and worked timelessly to get back to all messages as quick as possible. We're glad you were able to be assisted in store.
After using the long night I wake up…
After using the long night I wake up felling very good
24 juillet 2026
Anna is a treasure and provides…
Anna is a treasure and provides wonderful advice and service
23 juillet 2026
Professional
Professional , attentive , know their products unlike other cpap outlets who are in for the quick sale.
10 juillet 2026
The staff in Port Macquarie were so…
The staff in Port Macquarie were so very helpful
23 juillet 2026
David at Dee Why is very organised. We no longer live on the Northern Beaches. We live at the Gold Coast. We called up from here as I would be down. David order the new part. No problems. Thank you
David made everything so easy. Thank you again David.
21 juillet 2026
Prompt service …
Have bought before from this company …
The mask is very comfortable and Res -Med are very easy to deal with , very prompt service …
16 juillet 2026
Great service every visit
9 juillet 2026
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