I purchased the Nuve silk 3 pro in January but had an issue with the appliance in April. After contacting the company and send a photo and video they quickly and efficiently supplied a new replacemen... Voir plus
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Lisez les avis des autres
*Updated* - Please remove my email from this review, Nuve. This is personal info which should not be shared online unless consent is given. Received an email that a refund has been processed a... Voir plus
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Amazing product, my mother is suffering from hyperkeratosis so she had a thick layer of dead skin on her feet. This product helped her so much with cleaning that extra skin👍.
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I look through reviews before purchasing most products and there were many photos of the quality and results from this product unlike many others which I believe to be AI enhanced before and afters.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Coordonnées de contact
Royaume-Uni
- help@nuvebrand.com
- nuvebrand.com
4,4
Excellent
418 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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I love my Nuve
I love my Nuve! It does exactly what it’s supposed to do, get rid of those dry, unsightly patches on my feet. My job requires that I stand all day. Between that and going to the gym, my feet take a beating. I’m not a real fan of pedicures because they always seem to take too much dry skin off my feet, and I walk out leaving sore. Other than going to the beach everyday and getting a natural pedi (not an option), I was out of ideas. And then Nuve came across my feed. It’s actually a very well designed and effective product. It gets the dry, tough, stuff off the bottom of my feet so that smoothing creams can really soak in. Trust me, you won’t be disappointed with this purchase.
22 mars 2026
Avis spontané
Réponse : Nuvé
Hey Niki,
Thank you so much for such a thoughtful review. We’re so happy to hear Nuvé Silk Pro has made such a difference for your feet, especially with how much they go through every day. It means a lot to know Nuvé Silk Pro gives you the results you wanted without the discomfort you experienced with pedicures 🙏✨
And you’re absolutely right, once the dry skin is removed, creams absorb so much better. If you ever want to enhance the results even more, Nuvé Hydracare Balm pairs beautifully after use.
Thanks again, if you need anything, we're always here to help.
Best regards,
Emily
Amazing product
Amazing product, my mother is suffering from hyperkeratosis so she had a thick layer of dead skin on her feet. This product helped her so much with cleaning that extra skin👍.
4 avril 2026
Avis spontané
Réponse : Nuvé
Hey Raishabanu,
Thank you so much for taking the time to share this. We’re really glad to hear Nuvé Silk Pro has helped your mother so much and made removing that extra skin easier for her. It means a lot to know Nuvé Silk Pro is bringing comfort and visible results. 💖
Best regards,
Emily
I purchased the Nuve Silk 3 Pro
I purchased the Nuve silk 3 pro in January but had an issue with the appliance in April. After contacting the company and send a photo and video they quickly and efficiently supplied a new replacement foc. I cannot thank the company enough for their response and would highly recommend the product to get your feet to a lovely condition where you are not embarrassed to show them off.
7 avril 2026
Avis spontané
Réponse : Nuvé
Hey Susan,
Thank you so much for taking the time to share this. We’re really glad we could quickly get a replacement Nuvé Silk Pro to you and that you’re happy with both the support and the results. It means a lot to know Nuvé Silk Pro is helping you feel confident and comfortable again. 💖
Best regards,
Emily
Unreliable Product & Poor After Sale
*Updated* - Please remove my email from this review, Nuve. This is personal info which should not be shared online unless consent is given.
Received an email that a refund has been processed after writing my review. However, I definitely did not receive a reply from Nuvé - checked my junk mail too.
The Nuve Silk Pro 3 I order #246967 in Feb 2026 stopped working after 4 charges. I have contacted Nuve to request for a return and a full refund (100 days no questions return policy) but I have yet to hear from them. It seems like their after sales customer service is questionable as I can see from other reviews on Trustpilot that customers need to make their complains publicly known before someone from Nuve tries to resolve a problem.
I hope Nuve will resolve my complain soon.
15 février 2026
Avis spontané
Réponse : Nuvé
Hey Jasmine,
Thank you for your updated review and we’re sorry again for the frustration this caused.
We did respond to your email at j****h@hotmail.com , and we also included a screenshot of our previous reply for reference, though we understand it may not have come through on your end. In the meantime, your refund has already been processed.
That said, if you’d still like to give Nuvé Silk 3 Pro another try, please let us know and we’d be happy to arrange a replacement to be shipped at no cost.
Best,
Emily
----
Hi Jasmine,
I’m sorry again for your experience and for the frustration this has caused.
We did reply to your email and offered both options, a replacement or a refund, while waiting for your preference. As we have not yet received your confirmation, I will now go ahead and process your refund so this can be resolved without further delay.
Please note that refunds can take a few business days to appear, depending on your bank.
We appreciate you bringing this to our attention, and I’m sorry that your experience did not reflect the standard we aim to provide.
Best,
Emily
Love this product!
Love this product!!
I’ve had issues with hard skin on areas of my feet for years due to having clubfoot. Other hard skin removers have helped a bit but only just but smoothing it off rather than removing layers.
This has been amazing from the first use!!!
I was very skeptical but I’ve been so impressed. For the first time since I was a child, I have feet with little to no hard skin now - very happy!!
13 avril 2026
Avis spontané
Réponse : Nuvé
Hey Shelley,
Thank you so much for sharing this amzing review. Hearing that Nuvé Silk Pro made such a meaningful difference, especially after years of dealing with hard skin, truly means a lot to us. We’re so glad Nuvé Silk Pro gave you results from the very first use and helped you achieve comfort you hadn’t experienced in so long 💖✨
Your feedback is incredibly appreciated, and we’re so happy Nuvé Silk Pro has been such a positive surprise for you 🙌
Best regards,
Emily
Faulty or cheap product and poor customer service
I was unable to leave a follow-up on my original enquiry, so I have edited this review to reflect what has since happened.
Nuve responded promptly, resolved my issue, and sent a replacement, which is excellent service. On that basis alone, I would rate them 5*. However, I do wish this had been addressed sooner, rather than feeling compelled to leave a negative review in the first place. That said, I understand that mistakes can happen, and I appreciate the swift resolution.
For this reason, I have updated my review to reflect my overall experience.
Nuve, I would encourage you to put measures in place to prevent this from happening to other customers. That said, I am very pleased with the outcome and extremely grateful for how my case was handled—you have gained a customer.
Thank you.
…………
I’m honestly fed up with this company. I’ve sent multiple emails and have received absolutely no response.
The product itself works really well when it’s functioning, which is why I initially gave them the benefit of the doubt. However, after only a few uses, it completely stopped working — it seems like the motor has failed, which is very disappointing considering the price I paid.
At this point, I’m not sure if I’ve just received a faulty product or if this reflects poor overall quality, but the lack of customer service is unacceptable.
I’m leaving this review in the hope that it finally gets a response.
Nuve — if you see this, please respond to my emails and help resolve this issue.
………
Greetings,
Further to my previous email and the longer video I shared, I am writing again to follow up on my complaint.
I am extremely disappointed to note that I have not received any response or acknowledgement to my messages. This lack of communication is unacceptable, particularly as I am a paying customer who has taken the time to clearly outline the issues.
While the product initially worked excellently, it has now developed a fault in less than a few months of use. This is not acceptable and raises concerns regarding the quality and durability of the item.
I must reiterate my dissatisfaction with both the product and the level of customer service I have experienced. I expected to be treated in a professional and timely manner, which has not been the case. At this stage, I am becoming increasingly frustrated and would like a clear and proper solution to this matter without any further delay.
I would appreciate a prompt and considered response addressing my concerns. If I do not receive a satisfactory resolution imminently, I will have no option but to pursue a Section 75 claim through my bank, which I would prefer to avoid.
I look forward to receiving a direct and meaningful response, rather than an automated reply.
Kind regards,
Muhammad
11 avril 2026
Avis spontané
Réponse : Nuvé
Update@ Muhammad
Hi Muhammad,
Thank you for your patience, and I’m pleased to confirm that your replacement has now been arranged and will be shipped to the address you provided in Rochdale.
I’m sorry again for the delay in connecting your earlier messages with your order and for the frustration this caused. We appreciate you sending the video and details, which helped us resolve this quickly once linked to your account.
You will receive shipping confirmation as soon as the replacement is dispatched, and we hope this restores your confidence in Nuvé Silk 3 Pro.
Best,
Emily
******
Hi Muhammad,
I’m very sorry to hear about your experience, and I completely understand your frustration, especially after already taking the time to send details and videos.
Our customer service team checks and responds to emails twice a day, with the goal of resolving all concerns within 24 hours, so I’m sorry if your message was missed or delayed. In some cases, emails that are not linked directly to an order can unfortunately be routed into our spam folder, which may explain why we have not yet connected your message to your account.
Please send us your order number and the email address used for purchase, and I’ll be happy to look into this for you right away and make sure we find a proper solution as quickly as possible.
We appreciate you bringing this to our attention and will do our best to help.
Best,
Emily
End of a genetic curse
I’ve had issues with cracked feet for all of my adult life. It’s genetic - I remember my father and his parents had the same issue. Incredibly dry, cracked feet. I get regular pedicures and it does absolutely nothing for my feet. I’ve bought other electric files for feet and they’re ok but didn’t really do much. The videos looked promising with Nuve but I didn’t really think it would work so well for me. I’m blown away that my feet are now silky smooth, and even without applying lotion they look like normal, beautiful feet! So happy. It’s a much stronger file, so shaves off the dry skin like nothing I’ve used before. You need to be careful to concentrate so the file doesn’t accidentally graze your ankle! I maintain my feet every few days and can’t believe how much dry skin comes off each time. Thank you. My siblings can’t wait to try their own too!
11 avril 2026
Avis spontané
Réponse : Nuvé
Hello,
Thank you so much for sharing this, and what a wonderful way to describe your experience, "end of a genetic curse" truly made us smile. We are so happy to hear that Nuvé Silk Pro has made such a visible difference for you, especially after years of struggling with dry, cracked feet and trying so many other options without success.
It means a lot to know Nuvé Silk Pro has given you results that even regular pedicures could not achieve. And thank you as well for sharing your honest tip about using it carefully, that is very helpful for others too.
We love hearing that your siblings are excited to try Nuvé Silk Pro as well. If you ever need anything, we are always here for you 💖
Best regards,
Emily
Effective and fast
I look through reviews before purchasing most products and there were many photos of the quality and results from this product unlike many others which I believe to be AI enhanced before and afters. I received my product quickly with many updates on mailing progress as well. My feet were pretty neglected after a winter in the cold and I needed a tool that would basically sandblast the dryness and cracking off. Within 2 uses on the less abrasive file they are baby soft! A pumice stone doesn’t come close to this! Love it
6 avril 2026
Avis spontané
Réponse : Nuvé
Hey Aimee,
Thank you so much for sharing your experience!
I’m so glad to hear that Nuvé Silk Pro gave you such great results so quickly and that the delivery updates helped make the whole experience even better.
It’s wonderful to know Nuvé Silk Pro made such a difference compared with other tools you’ve tried. Enjoy those soft results, and if you need anything at all, please feel free to reach out to us.
Best regards,
Emily
I love my Nuve its the first device…
I love my Nuve its the first device that actually works! My feet feel smooth and happy again.
The cream also is devine so soft and like butter
Would recommend!
8 avril 2026
Avis spontané
Réponse : Nuvé
Hey Jane,
Thank you so much for sharing your experience!
I’m so glad to hear that Nuvé Silk Pro is the first device that has truly worked for you and that your feet are feeling smooth again. It’s also wonderful to know you’re enjoying the Nuvé Hydracare Balm as well.
I really appreciate you taking the time to share your feedback and recommendation.
Best regards,
Emily
Seriously ,I loved your product and…
Seriously ,I loved your product and give 10 /10 on first usage itself .Ladies if u don't want to wait in Pedicure que ,go with Nuve.
4 avril 2026
Avis spontané
Réponse : Nuvé
Hey Priyaanka,
Thank you so much for sharing your experience!
I’m so glad to hear that Nuvé Silk Pro impressed you from the very first use and gave you such great results.
I really appreciate you taking the time to share your feedback and recommendations.
Best regards,
Emily
Réponse : Nuvé
Hey Karen,
Thank you so much for sharing your experience!
I’m so glad to hear that Nuvé Silk Pro is working so well for you and helping keep your feet looking and feeling great.
I really appreciate you taking the time to share your feedback.
Best regards,
Emily
This is the best product I bought for…
This is the best product I bought for myself in a while. My feet had deep cracks in my heels and after using it for 3 consecutive days my feet are smooth as a babies!
4 avril 2026
Avis spontané
Réponse : Nuvé
Hey Reyne,
Thank you so much for sharing your experience!
I’m so glad to hear that Nuvé Silk Pro has made such a difference and helped smooth the deep cracks in your heels so quickly.
I really appreciate you taking the time to share your feedback. If you need anything at all, we're here to help.
Best regards,
Emily
It works!
The pedicures at my nail salon were getting expensive and sloppy...and I think that's were I got the nail fungus. This tool solves all that! Truly removed the callous so easy and comfortable. I would definitely buy again. ( Got fungus fixed from another FB company)
5 avril 2026
Avis spontané
Réponse : Nuvé
Hey Randy,
Thank you so much for sharing your experience!
I’m really glad to hear that Nuvé Silk Pro has helped make your foot care routine easier and given you the results you were looking for without the hassle.
I truly appreciate you taking the time to leave your feedback.
Best regards,
Emily
Banish hard heels.
An excellent, easy to use device. My feet are fantastic now. Thank you!
5 avril 2026
Avis spontané
Réponse : Nuvé
Hey Lisa,
Thank you so much for sharing your experience!
I’m so glad to hear that Nuvé Silk Pro has been easy to use and is giving you such great results.
I really appreciate you taking the time to share your feedback.
Best regards,
Emily
Excellent product
The product is superior. It works very well, it gives a very professional finish.
4 avril 2026
Avis spontané
Réponse : Nuvé
Hey Elise,
Thank you so much for sharing your experience!
I’m so glad to hear that Nuvé Silk Pro is working so well for you and giving you such a professional finish.
I really appreciate you taking the time to share your feedback.
Best regards,
Emily
Foot roller
I’ve tried other products but I can honestly say that Nuve’is the best on the market that’s my opinion Thank you 🙏 xx
31 mars 2026
Avis spontané
Réponse : Nuvé
Hey Norah,
Thank you so much for sharing your experience!
I’m so glad to hear that Nuvé Silk Pro stands out for you after trying other products and that you feel Nuvé Silk Pro is the best for your foot care routine.
It’s wonderful to know Nuvé Silk Pro is giving you results you’re happy with. I really appreciate you taking the time to share your feedback and kind words 💖 ✨
Best regards,
Emily
This gadget really works
This gadget really works. For all you sceptics out there, take it from me. I’ve tried every tool for cracked heels. FINALLY they are smooth and baby soft.
27 mars 2026
Avis spontané
Réponse : Nuvé
Hello,
Thank you so much for sharing your experience!
I’m so glad to hear that Nuvé Silk Pro has finally given you the smooth results you were hoping for after trying so many other tools.
I really appreciate you taking the time to share your feedback.
Best regards,
Emily
Bought this foot file from a Facebook…
Bought this foot file from a Facebook ad and I must say the product is amazing! Their customer service so far has been great as well and they also sent a free gift with my order plus a couple coupons to use on my next order. The product itself leaves your feet soft and smooth and heals cracks and destroys the dead skin layers! Highly recommend
25 mars 2026
Avis spontané
Réponse : Nuvé
Hey Jah,
Thank you so much for sharing your experience!
I’m so glad to hear that Nuvé Silk Pro has been working so well for you and that you’re enjoying both the results and the extra touches included with your order.
It’s wonderful to know Nuvé Silk Pro is leaving your feet soft and smooth. I really appreciate you taking the time to share your feedback and recommendations.
Best regards,
Emily
It’s just great
It’s just great! I really don’t know what else to say! If you don’t have one. Get one! 🩷❤️💚
1 juillet 2025
Avis spontané
Réponse : Nuvé
Hey Krystle,
Thank you so much for sharing your experience!
I’m so glad to hear that Nuvé Silk Pro is working so well for you and that you’re enjoying the results.
I really appreciate you taking the time to leave such lovely feedback.
Best regards,
Emily
Quick response to a minor issue. A+++
I had a small issue and Nuve responded immediately. They kept in contact within a day each time. A+++ on service from me !!!
1 mars 2026
Avis spontané
Réponse : Nuvé
Hey Gary,
Thank you so much for sharing your experience!
I’m really glad we were able to help quickly and keep things moving for you. It means a lot to hear that you felt well looked after throughout the process.
I really appreciate you taking the time to leave such kind feedback.
Best regards,
Emily
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