NW Motor Trade Avis 18

Bought a ford ranger from them 19 months ago….. more in the garage than out literally…… they are rude and unhelpful!!! To start bits fell off… battery died in only a month….. Last we spoke he told me let that be that last of it!!! Really didn’t want to know!!! over £7000 worth of repairs to date!!! Major ones!!! Latest being full rebuild of engine…… major one also… egr cooler been not only welded up but bits chopped off…. Ford specialist told me i am very lucky the truck hasn’t gone up in flames with myself and my 9 year old son in it!!!!! I have kept the old egr as evidence!!! Will i get acknowledged and an apology and things put right?!? Probably not!!! This garage should not be allowed to trade!!!!

Purchased a van and within 48 hrs had loads of issues with it that required nearly £2.5k of repairs ( including the fact they overfilled it with oil and blew the rear crank seals ).

Unprofessional and completely arrogant and refuses to accept responsibility. Took him to small claims court , kept delaying , claiming he'd changed addresses and asked for extensions and didnt even attend court. Got a court order that ordered him to pay and when informed said his company is folding so I won't get anything. Then made threats to me to sleep with one eye open , so have had to report him to the police for malicious communications.

The most untrustworthy , Unprofessional con man out there , stay as far away as possible!!

We purchased our last camper from NW Motor Trade 2 years ago, and it was a pleasant easy transaction with an excellent service from start to finish and no need for aftersales from Nick and his team mate as there were no issues.
We decided on an upgrade as now reaching retirement age and plan on trips further afield we thought of no one else but Nick to get this. But, this is where they go down in my estimation. I attended the garage to see what Nick had available in April and he was not there that day but the young man I spoke to when we purchased our first van advised us when to come back and and remembered us from our first purchase. I called back with my wife a few weeks later and on this occasion, I was greeted by a young lad who didn't know much only that Nick was away and directed us to another lad who he said was the boss in Nick's absence who didn't even acknowledge us and stayed sat in a car. As good of an experience we received the first time, it is safe to say we will now be looking elsewhere due to the service we received this time and we can't wait around to catch Nick at the garage which is a shame. 5 stars for the first purchase but a big let down this time sorry to say.

Vehement tirades on social media, spreading lies about the LGBTQ community

We absolutely love our van and try to get away in it as much as possible—it’s been the source of many amazing adventures over the past year, and we’ve travelled to every corner of the UK.

The van had 80,000 miles on it when we purchased it, so we expected some maintenance along the way, and that’s part of owning a used vehicle.

However, our experience with NW Motor Trade and Nick has been mixed. While we’re thrilled with the van itself, the aftercare and communication have left something to be desired.

Here’s a breakdown of the issues we’ve faced over the past year:

1. Tracking – The tracking was out, costing £57 (this was reimbursed by Nick).
2. DPF Filter Blockage – A major warning appeared, and repairs cost £299 (Asked for reimbursement, Nick challenged the price we paid and no reimbursement provided)
3. Leisure Battery Replacement – Cost £240. The supplied battery only lasted about six months. To be fair, Nick had advised it was a basic battery, so we would have upgraded it at some point anyway.
4. Front Wheel Bearing Replacement – Cost £296.54. We attributed this to wear and tear and didn’t ask for reimbursement.
5. Injector Failure – Cost £333, which was agreed to be covered under warranty. However, despite multiple attempts to follow up, we’ve been waiting 8 months for reimbursement and still haven’t received it.
6. Timing Belt Change – Ford revised their timing belt change interval, so we decided to get this done for £1,400. We didn’t ask for reimbursement for this as it was a preventative measure.

In total, the van has cost us an additional £2,600 in maintenance, with just £57 reimbursed by Nick. While some of this was expected wear and tear, and we didn’t ask for reimbursement on all items, the 8-month wait (and counting) for the promised injector reimbursement has been frustrating. Unfortunately, all attempts to contact Nick have gone unanswered.

Summary:
• We absolutely love the van and have had countless memorable adventures with it.
• With 80,000 miles on the clock, we knew some maintenance would be needed, and we’re okay with that.
• However, the lack of follow-through on promised reimbursements and poor communication have left us disappointed.

Would I buy from NW Motor Trade again?
It’s difficult to say. If the promises for reimbursement had been met, it would be a resounding yes.

Would I recommend NW Motor Trade to friends or family?
Probably not, as I wouldn’t want them to experience similar issues with aftercare.

I hope this review comes across as fair and accurately reflects our experience with NW Motor Trade.

Word of advice, make sure you get your OWN MOT before driving away ;-) after service is non existent, even within your 30 day "warranty"

I bought the van from NW motor trade in Early September. The company are a joke, the boss Nick is a vulgar man with a poor attitude.
In recent communications I was told to get Fxxxed and Fxxk off.
I had the van delivered at a cost of £450 which I was happy to pay. I've asked every week for a receipt for the delivery only to be told the delivery company are doing a receipt. I'm still waiting Nick!
The van needed AdBlue which cost me a further £20.
The mirrors on the drivers side did not work, neither did the speaker. The mirrors would fold in without warning making it dangerous to drive. Whilst Nick agreed to cover the cost of the repairs, it took me several weeks of me badgering him to pay up. I got excuses about being out of the country, being unwell, family issues. It took me to call Nick repeatedly to get him to pay up. I was even told he would pay that same day if I needed the money so badly.
I've had further issues with the lights falling out of the ceiling, stitching on the back of the chairs coming away. Theses issues I did not raise with Nick owing to his attitude.
I have also not received my V5 as Nick refused to answer me when I've asked if he sent off the appropriate section. I finally got an answer about this today after again trying to call Nick numerous times.

Now I am expecting Nick, to make many comments on this review as he has done with all of the other reviews. I warn anyone who is potentially going to buy from here to check their van over thoroughly before taking it away and do not hand over any cash until you are satisfied.

Please check everything is in order prior to handing over your money, my log book was issued in the wrong name, rear bumper was loose had to take to a local body shop to be repaired, and I am still waiting for the service history nearly 2 months after picking up the van.

Not sure where to start on this. Firstly I have never experienced a service like this ever from any business.
I purchased a VW transporter from NI motor trade 2 months back. I was travelling from Ireland and trading in my Ford transit custom which was in mint condition. As I’m a very honest person I realised my transit custom required brake pads and discs in the near future so I went and got all those replaced 2 days before travelling to wales and had my van fully checked by my mechanic so that everything was ok for NW motor trade. So after booking the ferry the owner Nick I think his name was, was trying hold off the sale for some reason and changing dates etc. alarm bells where starting to ring but I already had a deposit paid and the ferry booked so I had to go ahead. After picking up the transporter from NI motor trade all seemed fine and well, however 1 hour into my return journey home lights started coming on the dash, as blue, service (van was supposed to be serviced) abs light, traction light, and low water light. I was told be a few mechanics the van was in pretty bad shape mechanically, it required a service and the oil and filters weren’t changed in quite some time. The auto gearbox is jamming in and out of gears, I had been told a gearbox service would resolve the matter, which it didn’t. I’m now been told it’s a costly fix and some sort of module issue that the garage would have been well aware of but still sold me the van. I spent £700 of my own money to date and the van is still the same more less. I have now just found out the head gasket is gone on the van which was the low water issue. NW motor trade is refusing to cover any of the issues or costs as they are saying the van I traded in was in bad condition which it 100% wasn’t. Even if it was, why would the garage take the van as a trade in if it was in such bad condition. My solicitor has told me the garage is 100% liable and cannot use the trade in van as an excuse as a contract of sale they have taken the van as a trade in and it’s up to NI motor trade to stand over the van with their so called 3 month warranty. I also had to torture the garage for weeks on end for the receipt of sale which should have came with the van. When I asked for that at the garage they said it would be emailed which it wasn’t. The mechanic also said the bodykit and spray job on the van was very poor. There drill holes was holes all over the dash where electrical appliances where ripped out along with bare wires causing fuses to blow where someone ripped out the reversing camera. I have also had to change the tyres that was fitted to the van as they where so dangerous in the wet and the tyre depot said they are the worst tyres ever to put on a vehicle and very dangerous. There was other things like the van I purchased been removed for sale and re-listed at a higher price as they knew I was interested. They tried to say it was a different van when the images where identical to the images I had saved from the first listing and the van even had the exact same miles. There is a lot going on with this business that is pretty scary and shouldn’t be allowed. I will be contact trading standards and sending an email to rip off Britain to see if they want to investigate this garage. In my opinion they are crooking genuine paying customers out of pocket and buyers should be aware. Very aware. I don’t like leaving reviews like this but when the seller is refusing to stand over the vehicle I think other buyers should be aware.

Awful company, very poor service. Total rip off, sent to garage to fix and somehow he has a hold on them and was told in the phone that Nick has stated no information about my van is to be realised …. This boy is a tool , would say man but he most definitely is not a man ….. immature child that has no clue how to treat customers

I purchased a 31000 mile Transit Custom to be used for my work from Nick Whatley on a Friday evening after a 12 hour train journey, smooth transaction - no worries.

On the long way home the van kept throwing up a warning light and losing power which I informed Nick about the next morning. To his credit he replied to me over the weekend saying "get it diagnosed and get a quote to repair, but I won't pay over the top prices".
OK, I thought, not the appologetic, reassuring respone I was expecting but atleast he got back to me.
On the Monday I booked it into my local garage who couldn't look until the following week. They did a thorough diagnosis which cost me over £100 and determined that 4 injectors had a fault. A very common problem in these vans I've since found out.

Nick didn't believe this and didn't like the quote so wanted me to get another diagnosis, pretty inconsiderate given I bought this van for my work and haven't been able to use it for 2 weeks. I was furious and we fell out, he really couldn't care less about the inconvenience or cost I had to bear.

I reluctantly agreed to get another diagnosis, this time I put the van into TrustFord as I felt he couldn't argue with the Ford dealers findings, they initially found no fault, then one injector and finally all 4 causing some confusion. I stupidly told him 3 needed done and offered to pay for the fourth before having established the full diagnosis, only to try and bring this to a close as quickly as possible (this is now a month later with no van). Ultimately this played into Nicks hands, he's now accusing me of lying and colluding with Ford against him and has forced me to settle the £1500+ bill out of my own pocket and pursue him through the small claims court.

After all this, during the first week of using the van, we had some freezing temperatures and the front lip Nick had put on started to come away having only been attached with silicone. I told him about it and his response was to call me a complaining little girl before blocking me.

So be warned; I'm sure faults like this are extremely rare, but they do happen and Nick has proved himself somewhat difficult to deal with in these circumstances. He has also threatened me when I told him I would write this review, saying he would sue me for slander and I would become an enemy of his - whatever that means for me. So I've been careful to give an honest account.

Edit; Thankyou Nick for your reply showing your complete disregard of the most up to date diagnosis from Ford themselves and yet more attacks on my character.
I forgot to mention you had offered me a full refund, however to obtain this I would have to return the van; a 1040 mile round trip, half of which in a dodgy van at my own expense as you would not pay to transport it. So no I'll not be doing that, thanks!
The man trades a small volume of vehicles for 2 years and has no problems. Then there's a problem, so it must be the customer who is just a bad guy because he has had no problems before!

Would Recommend! Nick was very accommodating in allowing us to view the van multiple times and patient with our questions. The T5 is in excellent condition and Nick went out of his way to deliver it to our door and ensure advisories on MOT were taken care of. Very happy.

Start to finish, this sale went very well. We are 450 miles apart so I was very apprehensive. Being totally honest, I had nothing to worry about, I don't normally write these reviews but thought I would go out of my way for this one, van was as described, Nick was very helpfull to accommodate my long journey, I have nothing to moan about a all. Camper vans can be a mine field, if you have to travel then be reassured you'll not go wrong with one of Nicks, top service, top van, great trip, will see if I can post some pics of my van, love it 😁

Excellent service and great aftercare. Highly recommend. Nice guy also. A good dealer

good company to deal with, fair on prices and happy to help, definitely recommend

We bought a Porche Cayenne of the I
Mage on site. It was exactly as description and they could have been any more helpful,
would definitely recommend them

I found Nick at NW Motors to be Very professional and helpful. he was waiting when we arrived, this was out of hours on a Sunday, the vehicle was as described and as he said I wasn’t disappointed. I had already paid for the vehicle as we had driven quite a distance to see it, this meant I could drive it away that day, I had also received 2 emails and 1 message to say if I wasn’t completely happy with it when I saw it then the money would be completely refunded immediately, he couldn’t have been more helpful even down to telling me what he thought was the best way to trade my old vehicle and what I should realistically expect for it. All before I had spent a penny with him.