Although I cancelled order (because thought ordered wrong size, didn't realise UK sizing not US), boots were still dispatched and credit card debited. However, boots fantastic. Son thrilled. Bought on... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The quality is what draws me to this very good company fast delivery is always a bonus. Your purchase is well made stylish and going to last.
L'entreprise a répondu
The item was sent back due to wanting a bigger size. I used the return label they gave me and now its disappeared into thin air and Canterbury wont do anything about it. So I am down two pairs of shor... Voir plus
L'entreprise a répondu
Our purchase arrived very quicky and as usual we are very happy with the shorts and socks from Canterbury
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles de rugby
- Magasin de vêtements de sport (activewear)
- Magasin de vêtements
- Magasin de vêtements et d'articles de plein air
À propos de nz.canterbury.com
Écrit par l'entreprise
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Coordonnées de contact
Canterbury Customer Service, CW9 7RA, Northwich, Royaume-Uni
- +64 (80) 0633140
- customer.experience@thehutgroup.com
- nz.canterbury.com
4,3
Excellent
439 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick service parcel arrive in a…
Quick service parcel arrived in a timely manner.
Great service very happy with your work.
3 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
great product but no tracking no emails…
great product but no tracking no emails detailing shipping at all so disappointed in that respect.
8 avril 2026
Réponse : nz.canterbury.com
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Our purchase arrived very quicky and as…
Our purchase arrived very quicky and as usual we are very happy with the shorts and socks from Canterbury
1 avril 2026
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Delivery was quick but I never received…
Delivery was quick but I never received a tracking number so had no idea it was on its way
6 avril 2026
Réponse : nz.canterbury.com
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I've ordered 2 items
I've ordered 2 items. Gave me a late notice that one of the items is not available and they already send the other item. I've messaged them that i'll cancel the whole order but never heard from them.
4 avril 2026
Réponse : nz.canterbury.com
Hello John,
We appreciate your feedback and apologize that one item was unavailable, and your cancellation request wasn't addressed. We'll review what happened to prevent this in the future.
A message has been sent to your account.
Kind regards,
Liam
Réponse : nz.canterbury.com
Hi,
I am sorry to hear your order was recently cancelled.
I do want to assist and get this issue resolved and I am confident I can.
Please can you check your email to view the message I have just sent you?
Kind Regards,
Stephen
The quality is what draws me to this…
The quality is what draws me to this very good company fast delivery is always a bonus. Your purchase is well made stylish and going to last.
5 avril 2026
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Delivery time was fast and efficient…
Delivery time was fast and efficient took 2 days after I ordered to arrive . Thank you
30 mars 2026
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Quick delivery within Nz
Quick delivery within Nz! Highly efficient and reliable. Great quality and reasonable prices Highly recommend
30 mars 2026
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Product was amazing but no full…
Product was amazing but no full stsrsnduentonlackmof communication in regards to delivery
30 mars 2026
Réponse : nz.canterbury.com
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Good quality quick service though price…
Good quality quick service though price has increased ....
27 mars 2026
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great price and quality product
Very happy with the price, quality and quick delivery service.
31 mars 2026
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Absolutely useless...
Absolutely useless.... shame they make decent gear, but can't pick and dispatch goods. Ordered some pants and a shirt with paid express delivery.... heard nothing for 3 days and when I contacted them, was advised "warehouse issues".
Back and forth with no answers, only that items will be dispatched in 2-3 days (so much for express delivery).... 20 minutes later, I get an email saying "items not in stock despite when being ordered the stated "in stock", refund issued but will take also 3-5 days to process".
Absolutely useless, robotic generic answers, zero customer service and now back to square one before the order was placed. Second time this has happened with same automated unhelpful answers.
Love the gear, but buy directly from other suppliers and do other go direct through the website..... if I could give negative stars, I would.
15 avril 2026
Avis spontané
Réponse : nz.canterbury.com
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Réponse : nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
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