NZ DEPOT Avis 

Réponse de NZ DEPOT

7 nov. 2023

Hi Yvonne,

Thank you for the 5-star review! We're thrilled to hear you found our online transactions easy. If you need any assistance in the future, feel free to reach out.

Best regards,
NZ DEPOT Team

Réponse de NZ DEPOT

7 nov. 2023

Dear Antony,

Thank you for your kind words and for choosing our services. We're thrilled to hear you found our website user-friendly and our prices competitive. Your recommendation means a lot to us!

Best regards,
NZ DEPOT Team

Réponse de NZ DEPOT

25 oct. 2023

Hi Kane,

We wanted to express our heartfelt thanks for your fantastic 5-star review. We are thrilled to hear that your experience with NZ DEPOT was "Just super easy!!" and that we could meet your expectations.

At NZ DEPOT, we are dedicated to providing our customers with the highest level of service, and your feedback serves as an invaluable motivation to continue our mission of making the entire process as seamless and effortless as possible.

If you have any further feedback or suggestions on how we can improve our services, please do not hesitate to reach out. Your insights are truly invaluable to us as we constantly strive to enhance our customers' experience.

Once again, thank you for choosing NZ DEPOT. We appreciate your trust and look forward to serving you in the future.

Warm regards,
The NZ DEPOT Team

Réponse de NZ DEPOT

21 oct. 2023

Hi Fearon,

Thank you for taking the time to leave your feedback on your recent experience with NZ Depot. We genuinely appreciate your honest review and apologize for any inconvenience you encountered with the packaging of your order.

Your feedback is essential to us as it helps us improve our services. We want to ensure that every aspect of your experience with us is up to your satisfaction, and it's clear that this time, the packaging didn't quite meet your expectations.

We are committed to addressing this issue and have already taken steps to forward your concerns to our courier service team. They will thoroughly investigate the matter and make necessary improvements to ensure that such incidents do not recur in the future.

Your feedback is invaluable in helping us enhance our end-to-end service, and we hope that your future experiences with NZ Depot will be nothing less than exceptional.

Once again, we appreciate your feedback and your continued support. If you have any further concerns or suggestions, please do not hesitate to reach out to us. We are here to make your experience with NZ Depot better with each interaction.

Thank you for choosing NZ Depot, and we look forward to serving you even better in the future.

Best regards,

The NZ Depot Team

Réponse de NZ DEPOT

21 oct. 2023

Hello Steve,

Thank you so much for taking the time to leave us this wonderful 5-star review! We're delighted to hear that you find our product excellent and that you're pleased with the fantastic price. 😊

Your feedback is greatly appreciated and encourages us to continue delivering high-quality products at competitive prices. It's customers like you who inspire us to strive for excellence, and we couldn't be happier to have you as part of the NZ DEPOT community.

If you ever have any questions, suggestions, or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to help.

Once again, thank you for choosing NZ DEPOT, and we look forward to serving you again in the future.

Warm regards,
The NZ DEPOT Team

Réponse de NZ DEPOT

20 oct. 2023

Hi Sexton,

Thank you for taking the time to leave such a glowing review of our Coil and Duct Disinfectant EPA Registered Hospital Grade 5L! We're thrilled to hear that you had such a positive experience with our product, and we appreciate your feedback.

It's fantastic to know that the disinfectant not only met but exceeded your expectations. Your safety and satisfaction are of utmost importance to us, and we're delighted to provide you with an EPA-registered hospital-grade solution that gives you peace of mind.

We understand the importance of offering a variety of sizes to cater to different needs, and we're pleased that the 5L size suits your requirements perfectly. It's great to hear that you find our product incredibly effective.

Should you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we're here to help.

Thank you once again for choosing NZ DEPOT. We look forward to serving you again in the future.

Best regards,
The NZ DEPOT Team

Réponse de NZ DEPOT

20 oct. 2023

Hi Debrah,

Thank you for taking the time to leave us a 5-star review! We appreciate your kind words and feedback. It's always wonderful to hear from satisfied customers like you.

We're delighted to know that your experience with NZ DEPOT was easy and that you found our prices great. We work hard to ensure a seamless and cost-effective shopping experience for our customers, and it's fantastic to see that reflected in your feedback.

If you ever have any questions or need further assistance, please don't hesitate to reach out to our team. We're here to help and make your experience with us as enjoyable as possible.

Thank you once again for choosing NZ DEPOT, and we look forward to serving you in the future.

Best regards,

NZ DEPOT Team

Réponse de NZ DEPOT

20 oct. 2023

Hi Marianne,

Thank you for taking the time to share your feedback regarding your recent experience with NZ DEPOT. We sincerely apologize for the inconveniences you encountered and for the 1-star review you gave. Please know that we take your concerns seriously and are committed to addressing them.

Regarding your multiple complaints and emails, we want to assure you that our team has been actively responding to all your inquiries. We value your feedback and have been working diligently to assist you throughout this process. It's possible that there was a technical issue that affected our communication, and we are currently investigating this aspect to prevent similar issues in the future.

We deeply regret the mix-up with your parcel, which was under a different name. This is not the level of service we aim to provide, and we understand your frustration. We believe this might indeed have been a result of a technical issue in our system, and we are taking this matter seriously. Our team will be forwarding this incident to our technical department to ensure that such errors do not occur again for any of our valued customers.

Your experience is crucial for us to improve our services, and we sincerely appreciate your patience and feedback. We are committed to rectifying these issues to provide you with a better experience in the future.

Once again, we apologize for any inconvenience you experienced and appreciate your understanding as we work to make necessary improvements. If you have any further concerns or require assistance, please do not hesitate to reach out to us.

Thank you for choosing NZ DEPOT, and we hope to have the opportunity to serve you better in the future.

Warm regards,

NZ DEPOT Team

Réponse de NZ DEPOT

16 oct. 2023

Hi John,

Thank you so much for taking the time to share your wonderful feedback with us! We're absolutely thrilled to hear that you had a brilliant experience with our services.

We take great pride in providing excellent seller experiences and exceeding delivery expectations for our valued customers like you. Your satisfaction is our top priority, and we're delighted to know that you're happy with your purchase from NZ Depot.

We can't wait to welcome you back for your future shopping needs. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to make your shopping experience as smooth as possible.

Once again, thank you for choosing NZ Depot, and we look forward to serving you again in the future.

Warm regards,

NZ DEPOT Team

Réponse de NZ DEPOT

14 oct. 2023

Hi Mike,

Thank you so much for taking the time to share your wonderful experience with NZ Depot. We're thrilled to hear that you had such a positive encounter with our team and are satisfied with your recent appliance purchase.

We take great pride in offering competitive pricing and making sure our customers get the best value for their money. It's fantastic to know that our affordability caught your attention and met your budget-conscious needs.

We genuinely believe that excellent customer service is at the heart of every successful business, and it's delightful to hear that you found our team patient, knowledgeable, and dedicated to assisting you in finding the perfect appliance. Your satisfaction and confidence in your choice are our utmost priorities.

We understand the importance of delivering products promptly and in perfect condition. It's great to hear that your appliance arrived safely and securely, ready to serve you.

Your kind words and recommendation mean a lot to us. We're grateful for your trust in NZ Depot, and we're here to assist you with any future appliance needs you may have.

Thank you once again for choosing NZ Depot, and we hope your new appliance continues to bring convenience and joy to your everyday life.

Warm regards,

The NZ Depot Team

Réponse de NZ DEPOT

9 oct. 2023

Hi AJ,

I apologize for the inconvenience you've experienced with your recent order. It's unfortunate that you received only one of the two products you ordered and that you haven't received a response to your emails.

It's good to hear that the NZ DEPOT team is investigating the issue with the missing Bat Anti-scruff Facing. It's possible that customs or shipping-related issues may have caused a delay or misplacement of the item. Offering you a credit or the option to have it sent through a different supplier is a reasonable solution.

Additionally, it's a positive step that they've provided you with a $50 credit to your account as a gesture of goodwill. This credit can be used for future purchases with them.

Please make sure to communicate your preference to either receive the missing item or use the credit for another purchase once the investigation is complete. Hopefully, this will help resolve the issue to your satisfaction.

If you have any further concerns or questions, don't hesitate to reach out to them for clarification and assistance with your order.

Réponse de NZ DEPOT

5 oct. 2023

Hi Olivia,

Thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience with our quick service. Our team works hard to ensure that orders are processed and shipped as swiftly as possible, and it's great to see that reflected in your feedback. If there's anything more we can do to make your experience even better and earn that elusive 5th star, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future!

Regards,
NZ DEPOT Team

Réponse de NZ DEPOT

5 oct. 2023

Thank you for taking the time to share your feedback. We appreciate your honesty and apologize for any confusion you experienced with our advertisement. We strive to provide clear and accurate product information to our customers.

We want to emphasize that all the details about the quantity and size of the item are displayed prominently in the product title and description. However, we understand that misunderstandings can happen, and we encourage our customers to reach out to us with any questions or concerns before making a purchase. Our customer support team is always here to assist you and ensure that you have a positive shopping experience.

Your feedback is valuable to us, and we will use it to improve our product listings and provide even better service in the future. If there's anything specific you'd like to discuss or if you have any further questions, please don't hesitate to contact us. We're committed to making things right for you. Thank you for choosing our products, and we hope to serve you better in the future.

Réponse de NZ DEPOT

5 oct. 2023

We appreciate you taking the time to share your concerns regarding our "free delivery" offer. We apologize for any inconvenience you experienced during your recent shopping experience.

We would like to clarify that our vast inventory consists of over 60,000 different product SKUs, each with its unique location and freight calculations. Unfortunately, these complex logistics and shipping variables aren't always reflected accurately on third-party platforms like Google. We understand how this can lead to confusion during the checkout process.

However, please be assured that we are committed to delivering on our promises. We do offer free delivery on many of our products, and we strive to make our pricing and shipping charges as transparent as possible. We deeply regret any confusion or frustration you encountered when trying to contact us via phone or our website chat function.

Your feedback is valuable to us, and we are actively working to improve our communication channels to ensure that our customers can easily reach us for any inquiries or assistance. We take your concerns seriously and are dedicated to providing a more seamless shopping experience in the future.

Once again, we apologize for any inconvenience you faced, and we hope you'll consider giving us another chance to serve you in the future. If you have any further questions or need assistance with your order, please don't hesitate to contact our customer support team at info@nzdepot.co.nz

Thank you for bringing this matter to our attention.

Sincerely,
NZ DEPOT Team