Po.st Avis 

Last 2months O2 show your support for customers,with 1bag complains about them "s..t connection,support cant help you or explain for problem.I don't know for what exactly I pay every f..ked month .Stay to distance from " O2" they are good and like to help you before you make contract,after contract no wait help from them.Lazy,no competition staff and speak only lies.And everytime ask foe good review

Absolutely shocking customer service. Bad signal. Constant loading & buffering. Admitted the mast is congested. Clearly don't care they ripping customers off. Told to go to ombudsman. Apparently i use too much data (have unlimited) Clearly can't be bothered to fix the issue. Just wanna threaten with fees as I don't wanna pay for the shoddy service. As I have used some data they think they will win in court. The data is rubbish & pixelated. Do not use O2

Can't log into account. Was told I could access after 1st bill. Now being told I'll get access after 2nd bill. Argh!!!!! What the hell is the point of having an account if you can't access it!!

This place seems to be run by people that are just cutting costs in terms of customer interactions..

myO2??? Your o2 and my money !!

plus, I have been with them for over 20yrs... no idea how to work with clients, yet they probably call themselves at work as Head of Client retention, CCO, COO, head of customer success, ALL THAT NONSENCE>>> and add a picture on LINKEDIN about some kind of customer success, blah

Total joke that you can not communicate with anybody from a 'communications' company. They've sent me the wrong charger for a new iPad pro making it unusable and are trying to charge me for a new contract that was cancelled last week.

Seems like it should be fairly straightforward to sort out but trying to get hold of anybody is impossible. If you do speak to somebody, you can guarantee that they won't action anything that you have discussed with them.

I've wasted hours trying to sort this issue out and am still no closer to a resolution. Avoid at all costs and go with another provider.

Absolute joke of a company wish I hadn’t taken out another contract with them, I paid them they’re money and they’re still unable to communicate with each other or update their system so their now making threats even though I’ve paid them quite a while ago and they just can’t seem to work it out. I’m familiar with the software they use. It’s designed for for the more simple minded and they still can’t get it right. Avoid them at all costs I really regret taking out another contract with them worst decision I’ve made in a long time

I have been with O2 for some time and have no complaint with their service until I left them.
I have a small credit with them but have been unable to reclaim this small amount through their website and my account with them

This company blatantly falsified a debt I owed them and then asked Lowell Financial Ltd to collect a debt O2 cannot provide any evidence that I owe them any money. Corrupt and scandalous to the core. Lowell won't remove debt from my credit reference file

When I was abroad my bill was running high and O2 sent me numerous texts and emails about it requesting payment before my normal direct debit. I called and made a payment with the customer services by credit card. For some reason it was applied to a wrong account - not mine. £150 is missing and customer services are totally incompetent and don’t know what to do. Instead of escalating this issue they Advised me to make a complaint . No senior people are available to answer any questions or make further enquiries

From start to get an contract it seemed very easy ,but to wait 3 weeks to get connected!!!Doesn't help not getting customer service from abroad !!
Then found out the first person didn't take puk code..ETC..when I called I'm told i don't have account!! In there words I'm a liar ..
Two visits to the local store ,and another call still no connection..Through all the inconvenience I logged an complaint ,and there so call gesture will £8.00..In discuss I put the phone down..A week on and a manager still hasn't called yet.
.If your deciding to go to this company don't bother as you don't get United Kingdom customer service you South Africa or Thailand!!! ( tescos are the same as well )

I recently switched from Vodafone to virgin mobile as I have virgin media I used PAC to keep my number all ok with virgin media until O2 billing me for number not mine and I have not set up a direct debit after 4 months of calls to Philippines they’re still taking money each month my account my bank has stopped direct debit and Ombudsman involved now don’t touch O2 people

I recently decided to change my mobile phone service provider from O2 which was turned into a very unpleasant experience by O2 themselves. I requested a PAC code as I wanted to retain my number which was very straight forward to do. As this request alerted O2 that I was changing I received a phone call from them a few hours later. I assume this person’s job was to attempt to retain customers who have decided to change however instead of offering something as an incentive to stay I was threatened with penalties I would suffer if I proceeded to leave. Needless to say this turned into a very negative conversation and ended with me being even more determined to change. A day or so later I received an e mail informing me of the outstanding balance on my O2 account and that this would be debited to my bank account through the normal billing process which was fine with me. However the following day I received a very threatening letter from O2 informing me that if I didn’t contact them and pay the amount within 14 days the matter would be passed to a debt collection agency. This all happened within a few days of requesting the PAC code so no time had passed at all before they started threatening me and it was clearly bullish tactics designed to make life difficult for someone who had been a loyal customer simply because they decided to leave. Although I am perfectly capable of dealing with these matters I shudder to think of the affect an experience like this could have on a vulnerable individual and O2 may well be a large and well known leading company however they should be hanging their head in shame for the way they deal with customers who decide to leave and as a result of this experience I will never be an O2 customer in future.

Where's the customer service email? So hard to contact, their app does work, they don't answer calls and refuse to have a public email. Ridiculous.

Terrible company. Doesn't give you any kind of information that your contract is ending and forces you through hoops for cancellation. Zero flexibility around terms and conditions unless you want to upgrade and give them more money.

Will not be renewing with them in future

Where's the customer service email? So hard to contact, their app does work, they don't answer calls and refuse to have a public email. Ridiculous.

Shocking, what can I say... shocking. Been waiting 2 months now to resolve an issue, 4 call backs so far never done, having to contact them so far most days no closer of a refund or call back... been a very loyal customer for 20 years been no issue till now... poor customer service, poor staff and a shocking service received so far. My advice DO NOT USE O2 IT'S NOT WORTH THE PAIN.

Genuinely beyond frustrated with help desk. So far, 4 calls, each needing almost 1 hour of time, to resolve the fact that O2 opened a contract in error in my name, then continued to invoice me, even after previously emails were received that the matter was sorted out and that the contract was closed. Threatening emails following stating that my account would be debited with penalties, forcing me to get back on the phone and sort out for the 3rd time

The worst mobile provider that I have ever used,I used to be with vodaphone but thought I was getting a good deal from O2,how wrong was I,I travel all over the country and the amount of calls I drop on a daily basis is unreal,I thought it was a fault on my phone so went and bought a new one but nothing changed so now I am in the process of buying up the rest of my contract so I can get back to a reliable provider....oh if you ring customer service they come out with the same old crap......we are working on the mast near your home...oh really,I'm 200 miles from my home,oh it must be your phone sir,if it persist then ring us back in a few days,............AVOID at all cost

Trying to join O2. PAC code doesn't seem to have transferred. Just impossible to speak to anyone about this! 'Helpline' just hangs up unless you need to speak to someone about fraud and then you still can't speak to anyone. Appalling!