Oakdale Fencing Avis 1 276

This company itself always has everything that I need, great staff also always polite and helpful

Every time I have a little project to do, I go online order the timber I require and its delivered in the next couple of days. Can't fault the service its brilliant.

Good job Punctual, kind, they brought on time.

Paid for my order a week in advance it would have been better if a time slot was offered rather than no idea when the order was going to be delivered

Fast next day delivery great service

Delivered within a few days. Delivery guy was careful offloading everything. Everything I ordered was as expected and good quality

They were helpful

Great choice on timber products. Really pleased with the quality and communications. Delivery was 5 star, 22 timber sleepers and a gatepost put carefully onto my drive. Will use this company again. Highly Recommended.

Excellent service, delivered speedily and high quality materials.

On time and good quality. Need I say more?

Great value and service

Good product & service, quick delivery. Friendly staff.

I use Oakdale fairly regularly , good products and prices

very pleased with the fences , solid heavy fences . will buy again from them . quick delivrery

Easy to order, price competitive and easy to pay online. Delivery arrived on agreed day/date. I will certainly use them again

Everything ordered delivered on time looks good quality.

Brilliant
Quick delivery next working day

Great prices, excellent communication and Shane was very helpful, delivery arrived when I was told it would and to timber left neatly and safe.
Thanks

I Purchased 9 off 183 x 180 Privacy Trellis Panels online as it was stated "In stock". Received an email 2 days later to say they would be delivered the next day between 9am and 5pm. I waited in and phoned to enquire arrival time to be told that no time could be given but they were " out for delivery" and the driver would arrive as soon as possible.
I then received an email to say that the items were out of stock and I would have to wait for new stock to arrive, possibly the next week and delivery would be sometime after that, very vague.
I was angry to say the least as we had been lied to and my wife promptly called Oakdale. Granted Shane was apologetic but when she asked if he was aware that under Consumer law it is illegal to accept payment for goods that you do not have. His angry reply was " Well what you going to do, sue me? My wife explained that she wasn't but was cancelling the order and required an immediate refund. At this point he hung up on her.
Having owned and run several businesses I can say that their Customer Service needs some serious work. It takes a lot of dedication and hard work to build a good reputation but it can be lost overnight by treating customers with contempt.