The Original Bed Co Avis 

Nice bed, but really frustrated by the dirt that was left inside the bed frame tubes from manufacturing. This is an email I sent to Nick at OBC and never got a reply:

"...we're pleased with the bed, but the process of building it was very stressful owing to the frame depositing black powder coat paint all over our brand new carpets. That was really frustrating and it's stained our carpets. Some of the tube had clearly not been cleaned of the excess powder after being painted, and it was sitting the tubes as a dust which came out when tipped up. Not impressed."

Beautiful bed for a great price, wrapped very well to ensure no chips or damage would highly recommend.

The only that could be better is for the bed to be taken to the bedroom. But a good strong well made bed don’t hesitate and the mattress was comfortable.

This is the second bedstead (and mattress this time) purchased from the OBC. Both times I have been delighted with the products and service including delivery. Great communications from start to finish and two beautiful, high quality beds. I ordered the Juno cotton mattress which is well made and comfortable. The instructions were easy to follow when assembling the bed however, I managed to throw out the centre rail with the packaging but following a call to customer service who advised me to send an email with all the details I was promptly sent a replacement rail, free of charge. Excellent service and excellent products. Thank you.

Bed quality good. Delivery time poor, quoted 8-10 weeks, took 13 weeks and I had to contact company 3 times.

Most disappointing was the excessive packaging, 3 black bin liners full of non recyclable packing, plus all the boxes - for a single bed!! No need for this in 2023 except company not wanting to spend the extra few pence on more sustainable materials. Really really disappointing for a premium product.

Ordered bed months ago in Feb/march and told 8-10 week wait. Beginning of April I sent an e-mail to check on progress but it bounced. Rang the customer service number but no answer so in the end contacted one of the shops, in this case in London. Guy I spoke to confirmed my name, address etc and said it would be 20th April. Still heard nothing so am increasingly thinking they’ll just cancel my order. Communication from this company is appalling and service frankly amateur. The bed had excellent reviews but in retrospect was too good to be true.
Edit So the company emailed me the day after I submitted this review and sorted out delivery. The bed was relatively easy to put together and looks good/ is fairly comfortable and sturdy. For the price it’s good value but the company really needs to sort out customer service. I suspect these beds are made abroad (India) and that explains why the delivery date was uncertain.

Excellent quality bed. Easy to assemble. Looks great.

Just a shame that despite paying extra for the bed to be delivered to our bedroom, the instruction wasn't given to the delivery firm. A quick phone call and was offered a refund on the delivery fee.

Awful and rude customer service. Delivery company failed to deliver when they said they would and when I tried to speak to this company, they washed their hands of it and told me I had to liaise with the delivery company and there was nothing they could do as it was a third party agent!

I’m astonished that companies who speak to customers like this survive in this day and age. AVOID.

Ordered a solid brass bed from OBC, having found them on “ Google”. As usual looked at the reviews on TP etc. Bed arrived yesterday- Delivery impeccable, with a 3 hour window and tracking.

Put it up today.

It is amazing value- “ Brass in Pocket”, so to speak 🤣

Brass is very heavy, solid and well machined. This bed should last decades.

One point, if you buy one, don’t even think about trying to put it up on your own!

Amazing customer service.
I have three beds and happy with them all.
Whilst cleaning underneath I noticed that a few of the plastic’things’ holding the slats was broken. Couldn’t find replacements for sale so phoned the company. Unfortunately can’t remember the name of the gentleman who I spoke to but many thanks to him the package arrived with replacements with no quibbles and no charge. Highly recommend the beds and having a good customer service is so nice.
10/10

Fab bed - received my Timolin bed Monday and it was put together today. Well made and beautiful. Pleased with my purchase.
Worthy of the 5 stars but, surprised that they wouldn't take order over the phone (unsuccessfully tried 3 times to place order online). I had to request via email. Lastly, please consider reviewing the polystyrene packing which is not recyclable.

I like my first bed, Balina double small, and ordered a new bed for the other bedroom here (with mattresses). I have cotton Juno but it’s so good I cannot imagine what cashmere feels like. I ordered assembly straightaway to avoid huffing and puffing. The bed looks and feels rock solid. (PS. I have now received the second bed and mattress and its outstanding. Love the shelves underneath. Superb quality. Fingers crossed it lasts forever).

We couldn't fit one of the poles because the hole at one end hadn't been properly drilled. Customer service was hopeless. They didn't seem to know which piece needed replacing despite me sending a photo and despite the piece being one of just 2 identical poles supplied. I gave up and had the faulty piece repaired in order to complete the bed. I'm pleased with the bed, hence the 2 stars but the Original Bed Co score nil on quality control and after sales support. Poor

Bed arrived broken. No one picking up the phone to get it sorted out.

Edit: They called me back an hour later, after seeing the missed calls and were able to sort out the first issue (it turns out the broken parts were actually just caps that needed to be removed anyway, they were very tricky to remove though).
Unfortunately, later in the assembly process, I found that the leg of the headboard was quite bent. Phoned up again and was offered a replacement but in 6 weeks due to not in stock. I accepted and bed is functional in the mean time. Good customer service but a shame the product was damaged (likely during manufacturing).

I was recommended the original bed company by a family member. I was not disappointed. Excellent quality for the price so sturdy. Looks amazing. Delivery was spot on. All in all I couldn't be happier with the bed.

Excellent customer care.
First rate experience

Fantastic company.

So professional and efficient.

Do exactly as promised.

Their courier BJS is also outstanding.

These 2 companies are the most efficient, organised, friendly & helpful organisations that I had dealt with for YEARS.

10* review - highly and strongly recommended.

Thank you

Absolutely amazing customer service, bed arrived on time - arrow X-L brilliant service. We didn’t find it easy to assemble (but we are in our mid 70s) small mark on the frame but, when assembled was not in view. Slats just dropped in very easily. Would I purchase again definitely.

I contacted this company on this Tuesday to enquire whether they could provide me with a full set of replacement sprung slats for my Carradale Bedstead bought in 2007.
Would like to thank Tanya who went above and beyond to help me. She checked with the warehouse and the good news was that I received a replacement set on Friday of the same week. The Bed frame good for another few years, Very grateful for her help.

I bought a bed from this company 12 years ago and as things do, they deteriorate. The side rail of the bed which had a cast end to it had broken off. Before I ordered a new bed, I thought I would call them and see if they sold spare parts for beds. A long shot but, to my amazement, they said yes! They sold me a complete new bed base including side, middle and end rails complete with all new bed slats with all new nuts bolts and washers, an installation kit all for £100 which included delivery to Pembrokeshire because they have an existing customer policy which is second to none!
Their manner on the phone was professional at all times, I was kept informed every step of the way. The transport company they used were also just as professional. A fantastic experience all round! Well done guys.

I have an OBC bedstead ( great quality and construction) for a few years and have recently purchased a Juno wool mattress.
Having done the bed shop rounds and being overwhelmed with the choices I watched the mattress making video on the OBC website and believed this company and product tick all the right boxes. I like the simplicity of choosing a natural filled mattress with cotton ticking cover, reasonably priced and made in the U.K. and looked forward to receiving my purchase.
On arrival the quality of the mattress surpassed my expectation and needless to say I am very happy with the product and the service I received from their customer liaison dept
Sleeping well 😴