Odie Pet Insurance Avis 

World class customer service from Ashton and Victoria. They really care about my pet’s health and wellness. Always available to get questions answered and claims submitted/paid. Call early when they open to get immediate help. Please note >>Odie made structural changes by hiring more people and expanding customer care. So glad Odie stepped in when Many Pets hung their customers out to dry. Past policy owners were able to keep pre-existing condition coverage rider. Just be sure to submit your pets records that started 18 months before you started old Many Pets policy. Thank you very much Odie.

Your agent helped me get through the claims process. She was great!
However, I thought I would have received my claim payment/reimbursement in my checking account, but I have not. It was supposed to be sent ACH.

Like others have said, if I could give this company zero stars I would. My ManyPets (MP) policy was transferred to Odie after MP ceased operating in the US. I was told that Odie would cover any conditions that MP did for my dog. After fighting for months to even get my policy instated (they claimed they could not process my credit card despite the number being correct and therefore cancelled my policy for lack of premium payment) so I could submit my claims, they denied them as preexisting conditions.

I sent them proof that Odie had covered these claims and had not considered my dog's allergies a pre-existing condition. Odie responded by say I could appeal the denial and in doing so I would have to jump through a bunch of hoops. They said:

"If you would like to appeal your claim, you must provide official documentation from your veterinarian supporting your reasoning.

Please provide official documentation from your veterinarian stating that the symptoms/conditions that were present at the claim visit are not related to any pre-existing condition noted in your pet’s past medical history.

We have also attached our Appeal Form to this communication. This form must be completed and submitted alongside the requested documentation."

I should not have to submit anything! As a MP customer, part of the deal of the transfer was that if MP covered the claim, so would Odie.

I have demanded that either they cover the claims or they refund every dollar I have paid them.

This company is garbage.

If it were possible, I would give zero stars. Over the last year since being transferred from many pets, I have found claims take at least 3 months with frequent updates that delays are related to a high volume of cases being reviewed. (This is an illegal reason for prolonged delays for A YEAR in PA, feel free to reach out to the state insurance bodies 😊). They will find any miniscule reason to deny your claim, such as a un-confirmed diagnosis differential from years prior. Don’t worry, if this happens, you have the ability to submit a packet of documents along with a provider’s note indicating why they stand by the applicable diagnosis (not a random different from 5 years ago) and you can still be denied. Please know you can switch to another insurance company and carry your pre existing conditions! This is the only reason I stayed with Odie, because I didn’t know this was possible. My mother and I have both transferred to a company (METLife) who is a part of our employers pet insurance coverage. BEST DECISION EVER! Metlife even offers coverage for holistic/alternative therapy, grief counseling, and discounts for first responders/active military/veterans/healthcare professionals (human and veterinary).

Like many others, my ManyPets account was transferred to Odie after several years with ManyPets, whom I was very happy with. I had four cats insured through ManyPets, including one with multiple medical issues, so I initially planned to stay with Odie and give them a fair chance.

Unfortunately, from the moment the accounts started moving over, the service noticeably declined. When it came time to transition my one cat’s policy, something as simple as adding his account to their dashboard became far more frustrating than it should have been.

I tried calling customer service repeatedly and could never reach anyone. Email support often took days or even weeks for a response, and when replies finally came, they rarely resolved the actual issue. It became an exhausting cycle of poor communication and no real support.

Eventually, the experience became so stressful that I canceled all of my policies — including coverage for the cat with ongoing health issues — because my peace of mind was more important.

I would never recommend this company. I’m deeply disappointed that ManyPets chose to transfer loyal customers to a provider with such poor service.

I will give ZERO STAR to this company. You will never get hold of customer service!!! THEY ARE SCAMMERS, they took 5 months to reimburse and i canceled their policy and because you cannot talk to anyone they kept charging me!!! WORSE IS THEY AUTO RENEW!!! So they keep charging!!!! DO NOT USE THIS PET INSURANCE!

I signed up with Odie because they were promoted through my job. They do not honor the response time set in their declaration material. They drip, drip, drip along giving excuses like high volume of calls, we need more information (when they already have it). They took 3 months to get around to even looking at my claim (they state 5 day turnaround). Difficult to get someone to speak to. And THEN they deny because they need more info. I wish I had looked up their poor rating before signing with them. I finally canceled.

Twice I have had two different claims payments returned by my bank for insufficient funds. Their excuse for why it happened is t valid. They are very slow to send payment and should be reported to the Insurance Commissioner’s office. While a new condition came up under the coverage of Many Pets, they are considering it a preexisting condition. However, since they bought out Many Pets it should be covered under the umbrella of not preexisting since it’s not the consumer’s fault the insurance company sold.

In a year I have only filed one claim with ODIE. The told me they needed my pet's full history for 18 months. I uploaded it to the portal twice. I called to check on the status of the claim and was told they need the full history from the date of pet's first visit to vet (4 years ago). Also, all my uploads suddenly disappeared. So now I have emailed all the records for 4 years. So far I am very unhappy with ODIE and do not recommend them to anyone.

I was picked up by Odie after Many Pets ceased operations. So far, so good. I had one claim that was honored 100% and paid in a timely fashion.
Hoping all future transactions are handled as nicely as this one.

Did not get a reply via email after three weeks to ask about porting over my insurance account that Odie recently acquired. Had to make a phone call at that point and was told I would get a response in a week. It took another month without any correspondence.

Paid in for years and the one time I put in a claim they denied it and the appeals. I gave supporting documentation and proof of a clear medical history and they still denied. Clearly just trying to take your money and never pay out.

I was switched to Odie when Manypets left the US and there is no comparison. Odie are thieves of your money and energy.
My claims take at least 6 weeks to be processed, I can't see any of my claims to verify the validity of what Odie does with deductibles and payouts, and when you call or email they don't respond to you. Yet, they take your money every month without fail.
They literally gaslight you when you call asking to see your claims, telling you to just look on the website (they removed the ability to look at your claims beyond the last few) and pretend to create a ticket and then never respond. These people are evil losers. Get literally any other pet insurance.

After being a ManyPets costumer for years, I was transferred to Odie with the promise that this company would have had the same approach. Nothing more far from reality. Odie's average response is 30 days (compared to ManyPets' 3 days), claims are denied first and then it starts a never ending process of reconsideration and review that leaves PAYING customers without the founds to keep supporting their pets. Meanwhile, Odie keeps receiving regular payments for their awful job. This insurance is a scam. Run from it.

My policy was sold by ManyPets to Odie (which I am still very frustrated about), and I kept my plan with Odie because my pets have preexisting conditions that would not be covered if I switched companies. In addition to worse coverage for more money, the claim processing time for Odie is incredibly slow. I have had claims take 3+ months to process. They always say they have a "higher than normal claim volume," but if that's true for every single claim, you just don't have enough staff to properly run your business.

I am a manypets customer transferred to Odie. I was extreamly scared after reading reviews especially once my dog was diagonosed with a tumor. Odie has been great and the turn around time for claims has been appropriate.

They take months to address questions or respond regarding claims. They miscalculate the amount they applied to the deductible and have not replied to my messages once I pointed out the math. They also deny claims for any "pre-existing" conditions that aren't lifelong/chronic issues, so if your pet had a minor sickness years ago they treat it like it's a chronic issue and say they won't cover the treatment now even though the sickness occurrences are unrelated. It's like if you cut your finger 10 years ago, they'd deny coverage for you cutting your finger today and needing a bandage because it was pre-existing—so incredibly dumb. If you appeal it, you have to get an official letter from your vet to back up your claim for appeal. There are dozens and dozens of complaints on ever platform for how bad Odie treats customers, so avoid them at all costs. Especially because they will allow you to cancel your plan but charge you the remainder of your yearly charges, even though they're not reimbursing you and denying your claims. Truly a horrible company that doesn't care at all for its customers aside from milking them for every cent possible. The review asks for a date of experience, but it's ongoing and always since ManyPets moved everyone to Odie. Don't make the mistake we did by staying with Odie under false promises and guarantees.

Absolute scam! I was transferred from Many Pets and Odie has been an absolute nightmare. They do not answer claims for MONTHS. Then they say “missing documentation”, when I have already uploaded it multiple times. Then they started saying the receipt was “blurry” - it was a PDF emailed from the vet! This company is an absolute scam and I hope a class action lawsuit is filed.

My experience with Odie Pet insurance is that it's a horrible company. I had insurance with Many Pets Pet Insurance, which went out of business and transferred my policies over to Odie. I was told anything that wasn't considered a pre-existing condition with Many Pets would also not be considered as pre-existing with Odie. However, Odie named several pre-existing conditions that I wasn't even aware my Pets had nor were pre-existing with Many Pets. Also, after one month I'm still waiting for them to process claims, which most of them they deny, which were same claims covered under Many Pets. I would rate Odie as zero if I could and would not recommend this company to anyone. Horrible!

Transferred over from ManyPets and was told that our documents showing that our cats medical condition was not a preexisting condition were lost, so all of our claims were denied. Do NOT use them - more expensive, and denied all coverage