I wish to document and share my experience with their customer support team. My order was promptly processed but had two issues/ error in the billing. I reached out to them to seek correction and... Voir plus
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Lisez les avis des autres
I find it difficult to get in contact with you. I am older and find it hard to manipulate the system. When I finally got Bernadeth Lain She was very helpful. I recommend a phone number for people... Voir plus
L'entreprise a répondu
I tried to cancel within the 3 hour window - they said it was already shipped. To return is also a hassle- they make you jump through hoops then tell you there’s a 20.00 restocking fee. All around... Voir plus
L'entreprise a répondu
I sent a message to Daniela with Rejuva-care and I received a prompt response (within 15 minutes!) most companies you will wait 24 hours at least, Thank you Daniela for the quick response. Jack Lol... Voir plus
4,0
Bien
285 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Your Agent Cris
Your Agent, Cris, was very helpful and very understanding of the problems I had with the original product presentation and sales pitch. I almost felt that I was being scammed top purchase other products such as vitamins along with the Back Massager. So I cancelled the order with my credit card company. THEN the product was shipped to me and it works well!
NOW the full price was refunded and I wanted to pay for it with a check and not a credit card that could be scammed.
SO, Cris was very helpful in discussing my problem with her superiors and coming to the resolution that after my problems they said I could keep the product as a complimentary gift.
SO, with all of these things happening I am very happy with the product and the personal service that the company allowed in my case.
Many Thanks to Cris and Rejuvacare!
Gene Davidson
26 mai 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Gene,Thank you for sharing your experience and feedback.
We’re glad to hear that Cris was able to assist you, understand your concerns. It’s also great to know that you are now happy with the product and the outcome provided.
We truly appreciate your kind words and will make sure your feedback is shared with Cris and the team.
tried to buy lymph foot massager on…Rejuvacare
I tried to buy lymph foot massager on site after infomercial ad in People magazine. Site offered 1 unit for $34.99 which I put in basket and proceeded to check out but instead taken to new offer for calf massagers and then a thank you for your order for 2 foot massagers and 2 calf massagers for a total of $228.00 on my card.
I immedately contacted my bank and Rejuvacare who told me my order has already shipped (5 minutes) I sent numerous emails to company to cancel but they will not so I cancelled my credit card, These people are commiting fraud. Do not trust!
5/26, 5 days after the bogus charges I have received a full refund from this company' this has been a stressful experience but bc of trustpilot I received this refund. I will now be very wary of offers that sound like and are too good to be true.
21 mai 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Barbara, We’re sorry to hear about your experience and understand how concerning this must be, especially with the unexpected changes during checkout and the charges made to your card.
We take these matters seriously and will look into your case further to ensure it is properly reviewed and addressed.
For additional assistance, please also contact our customer support team directly so we can further assist you and review your order details in more depth.
Kernel was perfect..
Kernel was perfect... she was patient and listened to my questions regarding billing issues. She then handled everything and followed up to confirm everything we discussed and agreed to...totally impressed and satisfied.
Thanks Kernel
21 mai 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Sam, Thank you for your kind feedback. We’re glad to hear Kernel was able to assist you patiently and thoroughly with your billing concerns.
We truly appreciate you taking the time to share your experience, and we’re happy everything was resolved to your satisfaction.
If you need any further assistance, feel free to reach out anytime.
Nathan was extremely helpful and…
Nathan was extremely helpful and efficient. Excellent person and willing to listen and help. Great employee!!!!
19 mai 2026
Avis spontané
Réponse de Offer Rejuvacare
Hi, Thank you for the great feedback. We’re glad to hear Nathan was helpful, efficient, and attentive throughout the interaction. We’ll make sure this recognition is shared with him.
It was a horrible experience
It was a horrible experience. I ordered the rejuvenating shoulder, but they charged me twice. I then noticed I was charged twice for a knee, which I never ordered or received. So now, a total of 4 payments. I only ordered the shoulder because, as a health care professional in alternative care, I wanted to assess if my patients could benefit from it. I had to claim my card for FRAUD, pay for a new card, and my bank looked into it and reversed charges to me. They told me Rejuvacare is a scammer. The one shoulder I have, I trashed it. They are no good! Sharon
18 mai 2026
Avis spontané
Réponse de Offer Rejuvacare
We’re very sorry to hear about your experience, Sharon. We understand how upsetting it must have been to see unexpected charges and to go through the process of disputing them with your bank.
We take concerns like this seriously and we are making sure that charges are communicated and processed to ensure clarity and accuracy moving forward.
We would like to look into the charges in detail, discuss what happened, and gather your information so we can properly investigate and assist you further.
Please contact us at your earliest convenience. Our customer hotline is available Monday to Sunday, from 9AM to 6PM EST at +1 302-261-9613, or you may email us at support@rejuvacare.com.
Regards,
RejuvaCare Customer Support Team
Proceed with caution
Proceed with caution! This company automatically put me on a subscription for monthly charges when all I wanted was the device. As for the device that t is not well engineered and works only sparadocily.
16 mai 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello, We’re sorry to hear about your experience and understand your concerns regarding the subscription charges and the device performance.
We’d like to look into this further and help resolve the issue for you. Please share your details so our team can properly review your case.
You can also reach our customer hotline Monday to Sunday, 9AM to 6PM EST at +1 302-261-9613 or email us at support@rejuvacare.com.
Regards,
RejuvaCare Customer Support Team
Buyers beware
Buyers beware, don't waste your money, product does not work and the patches caused a severe itching, bruising, and pain. I have reported what these patches did a long with a pic of the horrible bruising to the company & asked what the refund policy is ? They said to keep the product and offered a 30% refund, I agreed & would take the remaining loss. After multiply inquires, this company keeps making excuses every time I ask where is my refund to. They always reply the refund is in process on their platform and to wait 7-12 business days, then wait another 7-10 business days, now another 7-12 business days. Still no refund!!!!Safe your self and time, don't do business with this company!!! It's been 2 months still no refund. I've emailed Rejuvacare over 20 times and always get the same AI response that refund is in process on their platform. Even called and spoke to foreign person and they all she could say also.
25 mars 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Karen, We’re truly sorry to hear about your experience and understand your frustration regarding both the product reaction and the refund delay. Customer safety and satisfaction are very important to us.
Please know that refunds can sometimes take additional processing time depending on the payment provider and banking institution. However, we understand the concern caused by the continued delays and communication you experienced.
We’d like to look into this further and help resolve the matter as quickly as possible.
My experience hasn't been great.
The shoulder massager does ease the pain as well as it is advertised. It helps some but takes st least a half hour of massaging. Also the trial membership was renewed without any reminder.
15 mars 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Ruth, Thank you for sharing your feedback. We’re glad to hear the shoulder massager has been helping ease the pain, although we understand it may not have worked as quickly or as strongly as expected. We appreciate your honest input regarding the usage time needed to feel relief.
We also understand your concern about the trial membership renewal and the lack of a reminder beforehand. Your feedback is valuable, and we’ll make sure to share this with the appropriate team as we continue improving the customer experience.
Very thorough and honest efforts
Very thorough and honest efforts. Worked with me to get the credit I felt I deserved.
10 mai 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello David, Thank you for the kind words. We’re really glad we could work with you and reach a fair resolution. We always aim to listen carefully and make sure concerns are addressed properly. If you ever need anything else, we’re here to help.
Regards,
RejuvaCare Customer Support Team
Mr Nathan was very professional and…courteous
Mr Nathan was very professional and courteous. Thank you for your help. I really like these devices, they help my neuropathy tremendously.
10 mai 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Aline, Thank you for sharing this feedback. We are glad to hear Nathan provided professional and courteous support. It is also great to know the device is helping your neuropathy so much. We appreciate you taking the time to let us know.
I have been suffering from bone on bone…
I have been suffering from bone on bone shoulder arthritis and considering a shoulder replacement surgery but do to other health
problems I was afraid of complications. I decided to try rejuvacare triple method shoulder massager. it has given me enough relief that I’m able to function with less pain.
1 mai 2026
Avis spontané
Réponse de Offer Rejuvacare
Hellp Beverly, Thank you for sharing your experience. We’re glad to hear the RejuvaCare Triple Method Shoulder Massager has helped reduce your pain and made daily movement more manageable. We appreciate your trust and wish you continued relief and comfort.
Anna addressed and resolved my concerns…
Anna addressed and resolved my concerns pleasantly and efficiently.
4 mai 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Alexis, Thank you for your feedback. We’re glad to hear that Anna was able to address and resolve your concerns pleasantly and efficiently. We appreciate you taking the time to share your experience.
Réponse de Offer Rejuvacare
Hi Gary, Thank you for your feedback! We’re glad to hear your concern was handled promptly. We appreciate your support and will continue to provide timely and reliable service.
Regards,
RejuvaCare Customer Support Team
Hello
Hello. I liked the quick response I received after inquiring about a product. Keep up the great customer service!
1 mai 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Tanette, Thank you so much for your kind words! We’re really glad to hear you had a quick and positive experience. We’ll keep doing our best to provide great customer service every time.
Regards,
RejuvaCare Customer Support Team
I had a mix up on my order.
I had a mix up on my order.
I called and Anna straightened everything out for me. She was awesome!
She also made sure I'll receive the extension straps with the order. I'm so pleased!
28 avril 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Diane, Thank you for sharing your experience. We’re glad Anna was able to sort everything out for you and ensure the extension straps are included with your order. We appreciate your patience and support, and we’re happy to hear everything is now resolved and you’re pleased.
I ordered Rejuvacare Shoulder
I ordered Rejuvacare Shoulder. It arrived in a timely manner. I used it sparingly for 2 weeks and found my pain getting worse. I let the company know, and they were very understanding. I am 88 yrs old and my problem is bone on bone. They understood my problem & sent me return info. I sent it back. for excellent service I would deffinately give them 5 stars. This all took place in the past month.
1 avril 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Elaine, Thank you so much for sharing your experience with RejuvaCare.
We’re really sorry to hear that the shoulder support didn’t help with your condition, especially given the discomfort you’re dealing with. At the same time, we truly appreciate you giving it a try and for your kind words about our team.
We’re glad to know the return process was smooth and that our support team was able to assist you properly. Your feedback means a lot to us, and we’re grateful for your understanding.
Wishing you comfort and all the best moving forward.
Watch out before you buy from this…
Watch out before you buy from this company! I bought the Advanced Footrenew product in Sep 2025. Somehow, to my suprise, I was also signed up for a very expensive subscription for something. I was distracted from an auto injury and did not notice the Rejuvicare and Rejuviknee charges until my bank flagged the latest transaction as fradulent. Between 11/2025 and 04/2026, I was charged $416.55 for nothing. When I called, the service person arranged a refund of $95.90. This company has a deceptive marketing model.
William Shaw
14 avril 2026
Avis spontané
Réponse de Offer Rejuvacare
Hi William, We understand how frustrating that experience must have been, especially with everything else you were dealing with at the time.
Your feedback is important, and we take concerns like this seriously. Our goal is to make sure all charges and enrollments are clearly communicated, and we’re always working to improve that experience.
We’re glad you were able to connect with our support team and that a refund has already been arranged. If there are still any remaining concerns or if you’d like us to take another look at your account, we’re here and ready to help. Please feel free to reach out anytime so we can make this right for you.
Your support team and customer service…
Your support team and customer service is tops one of the best I have encountered in any company that I have dealt with. They respond to you immediately.
24 avril 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello, Thank you so much for your kind words!
We’re really glad to hear you had a great experience with our support team. Providing quick and helpful service is always our goal, so it means a lot to know that it made a difference for you.
If you ever need anything else, we’re always here to help!
Expert guidance and timely assistance with the process. Everyone was so helpful in guiding me…
Everyone was so helpful in guiding me through the process of replacing my motor which was having difficulties. They sent me another Rejuvaknee at no extra charge. It took awhile to figure out how to send a video of it not working but they explained clearly how to do it. My new one is working perfectly and I'm already reducing my knee pain substantially.
23 avril 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Craig, Thank you for sharing your experience!
We’re really glad to hear our team was able to guide you through the replacement process and help you get everything sorted. It’s great that the video submission process was clearly explained and that the replacement device is now working well for you.
Most importantly, we’re happy to know you’re already noticing improvement with your knee pain. That’s exactly what we hope for when using the product.
If you ever need anything else or have questions down the line, we’re always here to help.
Good Morning
Good Morning, praying all is well with you.
I must admit it was frustrating, trying to get my request answered.
Then finally customer service, heard my request for the need of extension straps to hold my shoulder pad in place.
I'm not a small person and have a 54"chest.
How when I was able to hold it place it was helpful.
I received notification that the complementary strap will be arriving soon.
Thank you for allowing me to explain and not complain.
God Bless!
John Smith
23 avril 2026
Avis spontané
Réponse de Offer Rejuvacare
Hello Jon, Good morning, and thank you for sharing this with us .
We understand how frustrating it can be when it takes time to get the right support, and we truly appreciate your patience throughout the process.
We’re glad our team was able to listen and understand your need for extension straps, especially to ensure a better fit and more comfortable use. It’s great to hear that the product has been helpful when properly positioned.
Thank you again for giving us the chance to make things right. If you need anything else once it arrives, we’re here to help!
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