I purchased a solid oak coat rack with shelf (4 coat hooks). From the start the company sent me emails explaining the process of hand-making the item to order and the time scales involved. All were... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We are very happy with the shelving we ordered although it may help if their website showed the type of fixings they use so we know what size drill bit is needed
Firstly, the website was easy to navigate with lots of options for a truly bespoke product. Communication regarding the delivery & the quality of packaging was excellent. The product itself, abs... Voir plus
Excellent product- 1.5m coat rack, very difficult to find else where. Well made with a lovely piece of wood. Great customer service, emails sent at every stage including fitting instructions ( very ea... Voir plus
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fabricant de meubles
Coordonnées de contact
Royaume-Uni
- offthegrain.co.uk
4,3
Excellent
547 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
MIssing Parts and Poor Quality
The coat rack was missing a screw when it arrived and the wood was marked. Something which I thought could be easily resolved by contacting Off the Grain by email - Off the Grain promised to send out a package but after several more emails, I've received nothing and heard no further other than automatic replies. So I have a coat rack with a screw that doesn't match and a mark on the wood - so disappointing.
13 janvier 2026
Avis spontané
Beautiful Oak
I have had several pieces from Off the Grain and am really impressed with the quality of the oak, the workmanship is excellent as is the service. The floating shelves are brilliant as the fixings are hidden. I will be ordering more pieces in the coming months.
6 février 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
I’m delighted with my oak coat rack
I’m delighted with my oak coat rack. It’s beautifully made from good quality wood. Having the mounting screws concealed under two of the hooks makes for a very neat finish. The customer service was excellent, I was kept informed of progress and also had a follow up text a couple of days after delivery to check if I was happy with everything.
11 février 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
Happy experience buying coat rack
Bought a coat rack from here and it looks great, very good quality, very happy with my purchase. Arrived about a week or so after ordering as advertised, kept me up to date with emails. Arrived in very good quality packaging so not worried it would get damaged in shipping.
28 janvier 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
Excellent Product
Excellent Product
BUT
They need to be more transparent about delivery times so be prepared for a wait but it is worth it - i just don't like over promising to gain business far better to do the the opposite.
13 janvier 2026
Avis spontané
Réponse de Offthegrain
Thank you for your feedback.
We strive to provide the best service possible so will certainly take your comments on board to improve, and we hope that you will consider buying from us again in the future.
Kind Regards,
Off The Grain
Lovely hand made coat rack in oak
Lovely hand made coat rack in oak , arrived when expected and looks quality, very pleased.
11 février 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
Lovely product, great service
A really friendly and professional experience. Ordering was clear and easy. They kept us up to date as our coat hooks were being made. They arrived fully protected and well wrapped. We're really pleased with our purchase, it looks great and we love the way that the mounting screws are hidden under the hooks. Great service, thank you!
11 février 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
Quality Oak Shelves
We are so happy with the quality of the two shelves we received for our kitchen. They are solid and made from high quality oak. Received in under 2 weeks - an excellent service all round thank you.
15 janvier 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
Great company to deal with and…
Great company to deal with and excellent communication. Kept informed of the progress of my order to dispatch. Beautiful handmade coat rack delivered on time. Very pleased.
16 janvier 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
Very happy!
Received my gorgeous oak coat rack and it it’s even nicer in person. Sturdy and the materials used are of great quality. Plus good level of communication from Dom in terms of when to expect delivery. Very happy!
2 février 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
First class product and delivery
First class product and delivery
Would definitely use again
1 février 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
Made-to-order oak coat rack
We bought a made-to-order oak coat rack. The build quality was excellent and the pricing was very reasonable. We were kept informed about the production and shipping steps. Would highly recommend this shop.
2 février 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
I’m very pleased with my purchase from…
I’m very pleased with my purchase from Off the Grain.
The coat rack looks great and is solidly built.
Customer service is exemplary. I had regular updates when they were building it and got a follow up message from them on delivery, I hadn’t even opened the box and they were checking to make sure I was happy!
I’m pleased to support this UK business
3 février 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
This is the second item that we have…
This is the second item that we have bought from off the grain and we are very pleased with the quality and the efficiency of the order
3 février 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
Beautiful coat rack
Beautiful coat rack. Lovely quality oak wood. Nicely finished and even screw holes for the wall thoughtfully placed under two of the hooks so cleverly concealed. Well beyond my expectations. Delivery information provided on request. Wonderful to support a small business of skilled craftspeople.
2 février 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
This is not the 1st order I've made and…
This is not the 1st order I've made and as always I'm so happy with my order. Such great quality. I will definitely be making another order in the very near future .
29 janvier 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
So pleased with our lovely coat rack
So pleased with our lovely coat rack. Colour is beautiful and goes perfectly in our utility room. Lovely service from the team too. Thank you!
19 janvier 2026
Avis spontané
Réponse de Offthegrain
Thanks so much for giving us 5 stars! As a small business, there’s nothing we appreciate more than genuine feedback — especially when someone’s had a positive experience.
Kind Regards,
Off the Grain
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.