OFX - United States Avis 157

Ofx resolved the issue after me filing the complaint, credit to an OFX employee Ashley.

Fast transfer. Good rates. Excellent service.
Needed to transfer funds from US Bank to Spain for a house purchase. OFX offered a far superior rate which on a very large amount was significant.

Fergal Cunnane at OFX was fast and extremely professional booking the transfer in minutes and making sure the transfer got through to Spain OK (funds in my Spanish bank the next day!).

Faultness and efficient.
Couldnt ask for more.

IT was a disaster. While the agent I worked with was helpful, at the end, the back office and compliance office were incompetent and slow. I set up to transfer a large sum in dollars to euros, send all the documents required including a bank statement which showed my name, my wife's name and clearly indicated that the joint checking acct was in a Trust. No flags were raised. I then transferred the money from my bank to OFX's bank (NYC) were it sat while I received conflicting emails stating that the money was on its way to its receiver in Italy while being told that I needed to provide more information regarding my bank. I was then told, after about 10 phone calls with them (each time an endless wait with a faulty 'call back system' that sometimes works and sometimes doesn't) that all was in order. Then I was told, a few days later that they could not accept the money from a Trust but needed it to be from a purely personal account. I was not in a position to create a new account in time to make this transfer. As I write this, the money is now on its way BACK to my account and I will need to make this transfer using an alternative method, however the dollar-euro exchange rate has now changed resulting in the fact that this will cost me personally 5000 to 8000 dollars more. Very dissappointed.

Very simple, easy to understand process for currency transfer. Total transparency.

Incredibly cumbersome. I created account online, made a call to confirm all details of the account which I just created. Next I assigned my bank account, confirmed it, provided all detail of what how much and when I will be sending. I requested first transfer - call to confirm data, next day - email to send bank statement... I gave up. This is not security, this is madness.

Handled without a hitch, significantly higher transfer amount and effectively next day receipt of funds, could not fault the process

These guys are scammers. They just want your identification and tax documents and then they disappear. If you need to send money, use Wise, paypal, xoom or honestly even Western Union is better than these frauds. You can tell the positive reviews are fake and a quick look at their linkedin shows all fake photos too. Even their San Francisco address is fake, i checked out the building and there is no such office there.

The team were very helpful and the transfer went through seemlessly in a day. I had tried a transfer with another company for a smaller amount and after 5 days the money still wasn't transferred.

The app and website are reliable, functional, and easy to navigate. The exchange rates are competitive and there are several options to transfer funds between countries with low or no fees.
I’ve used OFX for over 10 foreign exchanges and will continue to do so.

I have had two transactions blocked for over a month now. I have sent all the requested documents, and my agent keeps telling me that he is waiting for confirmation from his manager every time I send him an email to get some news. When I call the hotline, I am always told that neither my agent nor his backup are available, but that they will call me back in a few minutes. This is the third time I've been told this, and no one has ever called me back in over a week.
This company is anything but reliable. They will freeze your funds and keep you waiting forever.
Avoid at all costs!

Absolutely fantastic service , THANK YOU

Fantastic telephone support by all the staff I contacted. One of the best ways to transfer funds reliably and quickly. Exchange rate was good for the first transfer but less so subsequently.

Terrible they old the money $23,0000 since November 26 and until do day I didn’t get the money back

It's hard to describe just how much has changed with this company. I used them for 10 years, sending about $1 million back and forth to Spain (home purchases, expenses) and somewhere along the way things have gone off the rails. I strongly recommend you DO NOT use this company. Their compliance team is going to drive them out of business. Horrible, horrible, horrible experience.

The person I was talking with was very helpful and took care of the issue I was having.

I have been using OFX for many years always found them to be very reliable and friendly, they deal with my transactions efficiently and very quickly, I dont think I would use another company now.

Quick and easy transfer of money from one currency to the other, from one country to the other.

We had an issue with a recipient's payment was declined. Vanessa walked me though updating the information and resending the payment. Thanks Vanessa!!

I booked a transfer via OFX for a small amount because I wanted to see how OFX will do its job. In the meantime, I received from them a request for a bank statement for verification purposes. I uploaded the PDF file and I responded by emailing my bank statement. Ay least three times I received a note that my statement is not unedited so OFX rejected it. The emails of rejection stopped coming when I mentioned to them that I will report that I was targeted by a few of their reps that never signed their email messages they sent to me. That is not all. I booked the transfer more than 10 days ago, They debited my account, and then I learned that my transfer has been locked. So, I emailed back that I was not interested in transfers at this time, and I requested a refund of my money that they took out of my checking account. To date the money has not been refunded. I am not happy and unfortunately because of my poor experience with OFX, I do not recommend this money transfer platform to anyone. The transfers take up to 10 days to be processed, and OFX reps are not trustworthy. I will call my bank to dispute their charge. Can you imagine if I sent $1000 ? I could lose it for good because of the lack of transparency and incompetency of OFX agents that will bombard you with multiple emails requesting information outside of the scope of this business practices.

OFX helped immensely in transferring the money for the necessary expenses. Highly appreciated.