Oh Sew Crafty Avis 

I'm new to ordering from Oh Sew Crafty and can genuinely say that the customer service I have experienced has been 5*. I've now ordered a few times and any queries are dealt with in a timely and friendly manner. The fabrics I have ordered have been lovely quality and the prices are very competitive if not cheaper than some other sites. Oh Sew Crafty is now one of my go to sites and I would recommend them to anyone :)

Ordered on the 9th it's now the 11th still not despatched sent them an email asking what's happening to get a reply Hi
Will chase this but I think you need to be more careful when entering your address as this isn’t correct please supply correct address..
The address is correct now there phone lines are closed so this isn't gonna be resolved until after the weekend rubbish service avoid!!!!! Won't be back UPDATE AFTER MORE RUDE UNJUSTIFIABLE EMAILS I HAVE DEMANDED A REFUND AFTER I RECEIVED A GENERIC APOLOGY EMAIL FROM A DIFFERENT MEMBER IF STAFF AS I WOULDN'T WANT TO DEAL WITH THIER CUSTOMER SERVICES IF THE ORDER I WOULD HAVE RECEIVED HAD ANY ISSUSES
The address included the house number Street name and postcode twice which is the correct postcode the town was missing which should be enough for it to get delivered.. if I was in the wrong would I have got this reply I was polite until the replies from your member of staff

I’m truly sorry for how you've been made to feel and for the poor experience you've had — it’s deeply upsetting to hear, and I completely understand your frustration.

It’s never acceptable for a customer to feel dismissed or spoken to in that way, and I want to personally apologise. That is not how we treat our customers, and I am genuinely sorry that this has been your experience with us.

I’ve escalated this to senior management so it can be properly investigated. In the meantime, I’ve gone ahead and requested a full refund for your order, including postage, which you should see reflected in your account shortly.

Again, I can only apologise sincerely for the upset caused, and thank you for bringing this to our attention so we can ensure it doesn’t happen again.

Please let me know if there is anything else I can do to help you today.

I run a small costuming business so am making fabric orders multiple times a week, these are by far my favourite guys to order from. Huge selection of lovely fabrics at a great price and are always dispatched so quickly too. Responsive customer service and always love supporting a family run business too. Would absolutely recommend!

Very helpful after sales service. Friendly family run site. Lovely fabrics.

I cannot praise Oh Sew Crafty enough! I have made lots of orders with them, and I’m always happy with the quality of the items that I receive. The prices are excellent compared to other online retailers, and the orders are always sent quickly via tracked shipping. Jeni on customer service is absolutely amazing. I have had 2 queries in the last week, and she has handled both kindly and efficiently. I’ve noticed a few low reviews on here, but I honestly cannot relate as my experience has always been positive, and I’ve even recommended Oh Sew Crafty to sewing friends when they ask where I get my fabrics from. I would thoroughly recommend Oh Sew Crafty to anyone who is looking for great quality, competitive prices and professional customer service.

Appalling customer service. I ordered superior polycotton and was sent plain but only worked that out when I ordered an extra mtr. I was disappointed in the quality but it was for a costume so just had to go with it. When I worked out what happened I contacted them. They admitted they sent the wrong fabric but refused to replace it. Absolutely refused. It was £12.50. Their mistake. I had bought many mtrs of other fabric. Disappointed and frustrated and wished I’d checked here first

Their reply is the same as usual. It was not possible to know my gut feeling was correct until I saw the fabric I should have had. Fix your mistakes.it was £12.50 worth of fabric. Is your reputation not worth more?

I received my order just a couple of days after ordering it, beautiful fabric and a really great service, I shall be shopping here again for sure. BTW I could not believe the massive collection Oh Sew Craft have.

Disgusting customer service. Alot of retraining needed. Avoid this company. There are some great ones around. Oh so crafty isn't one them. I have submitted a review on their website. Surprise surprise it hasn't been accepted. They don't even deserve a 1 star.

Disappointed with customer care. Company was polite enough but didn't put themselves out enough to help with a satisfactory outcome.
Sadly won't be using again.

Placed an order the other day for lots of fat quarters to make some patchwork bags.

The website had so many lovely materials to choose from.

One that I had selected was out of stock, so they asked me if I wanted a refund or to select something else. A quick refund was sent.

Fabrics arrived very quickly in the post and are superb! Bright and cheerful.

It is not made clear on the oh see crafty website that the amount of material you are purchasing is NOT in metres. I thought I was buying 3 metres of curtain lining for £2 a metre. In fact I paid £6 plus £4.95 postage for lining fabric measuring 3x50x140cm. Basically half of what I ordered. Apparently there is a drop down menu?? I did not see it.
Poor service quality and really bad after sales service.

Ordered fabric back in March, after chasing order I was informed that it was out of stock and, pretty much not likely to come back in stock. Silly me, I assumed they’d refund - I should have checked!! 8 days ago I receive an email to say it’s been shipped - yet, 8 days on STILL NOTHING.
THREE MONTHS - I know it’s only £11.50, but it’s MY £11.50

I’m not usually one to write reviews but after reading all the negative ones I felt compelled to. After I ordered my fabric I contacted customer services to enquire when my order would be despatched, this was only two days after placing it I heard back that day to say it was already on its way and arrived the next day. The fabric is really nice and better than I expected for the money. Maybe people need to be a bit more realistic in their expectations of what you get for your money. I have no complaints about this company and will shop with them again

Terrible company. I have placed a number of orders for my business so I was a returning customer. I bought ten metres of fleece and half of it was faulty. They refused to replace it as I’d cut into it and said I should have checked it first. This is not easy to do with large quantities pf fabric in a limited space as I’m a small business.

I ordered via ebay 7th april, just two balls of expensive yarn. Money taken and the items say dispatched (untracked). I then had an e mail to say item on order. 10 days later no item, I still want the yarn but am prepared for a full refund as ebay would step in

Not a company I would use again and of course I am wishing I had consulted trustpilot first

Silly of this company, I am one of those who spends a lot if the company cares for its reputation and its customers

order number 12-12926-05502

Ordered 10 balls of yarn and money taken straight away on 24th. Tracker didn’t move for several days (the websites I usually order from are super quick so assumed would be the same). Only when I chased was I told it was actually out of stock and not due in until 1st April . It’s still showing as in stock on website which is ridiculous! Very disappointed as really need to get my project started … wouldn’t order again from here unfortunately as seems this experience is the norm reading other reviews

JUST AWFUL COMPAGNY TO DEAL WITH ZERO COSTUMERS SERVICES , I RECEIVED MY ORDER
FULL OF FEATHER BONES , NOT SOFT AT ALL , IT IS VERY SCRATCHY AND ROUGH TO THE TOUCH . I WANTED TO PUT ON AN EVENING TOP AT THE CALF, BUT IT IS NOT FIT FOR THE PROPOSE TO BE SCRATCHY ON YOUR WRIST . I ASKED TO SEND ME A PREPAID RETUNED LABEL , SO NOW I WILL GET MY MONEY BACK FROM MY BANK .
MY ADVICE STAY AWAY FROM OH SEW CRAFTY . DON'T BUY FROM THAT UNPROFESSIONAL COMPAGNY THAT HAVE ZERO ETHICS AND COSTUMERS SERVICES .ALSO WRITING EMAIL WITH SIGNING WITH THEY COMPAGNY NAMES , INSTED OF WRITING THEY PROPRE NAMES , REALLY AWFUL , NO MANNERS .

FROM YOUR RESPONSES , IT IS NOT AS DESCRIBED WHAT SO EVER , NOTHING IS SAYING ON YOUR LISTING THAT THERES IS SCRATCHY BONE FEATHERS PARTS OF IT INSIDE . SO THAT IOS NOT AS DESCRIBED !. STOP LYING TO COSTUMERS , I CAN SEE ALL THE BADS REVUES YOU HAVE FROM OTHERS COSTUMERS THAT ARE NOT HAPPY , I AM NOT THE ONLY ONE . SHAME ON YOU . THERE IS ZERO CONFUSION , THE ONE THAT ARE CONFUSED IS YOURSELVES !.
TD0064
4mm Marabou Value Feather Trim Dress Costumes Gifts Craft Decoration Trimits - Length: 1 Metre - Colour: Black

Beware. I received one metre of very inexpensive fabric which had been cut in an extremely crooked and careless manner at both sides, despite this being a tartan where it should have been easy to follow the lines. A photograph and emails later I was asked to return the fabric for their examination. The process of undertaking this would have cost the firm almost as much as the fabric and a lot of time and effort on both parts.I only wish I had read the reviews on trustpilot before I ordered, I would never have ordered had I read them.

Awful avoid!!
Sent me wrong fabrics, ignored the voicemail we left to for them to contact me, ignored my WhatsApp until I had to chase them up. Completely uncaring attitude and not keen to rectify their mistakes.
Treating customers like dirt!!